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Revision Messed Up

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Jcamotts
Posts: 156 - Karma: 2,598
So, back in September I was looking around for a new pair of skis for this season. After hours of searching, someone recommended revision skis. They look sick so I got them for a sick deal during the pre-sale. There was only one slight issue, the skis ship date was "mid November" although that was kinda annoying I knew I wouldn't be skiing at all between now and that time. Fast foward almost 3 months and I still havent heard from them, so I sent them an email regarding the shipping. They said that they would contact me in the next week for an Update. They sent another email a few days later saying they ran into some issues during production. "Due to some quality inconsistencies, we made the decision to rebuild a good portion of our skis". At that time I was like "ok, well I would rather wait 2-3 more weeks for solid skis then get low-quality skis now". They also said they would send another email in about a week for a new ETA. I got the email this morning and they said the new shipping date would be THE FIRST WEEK OF JANUARY. Thats almost have way into the ski season. I'm disappointed because the skis looked so fun but theres no way im waiting that long.


But thats not all, they also gave me (and all other customers) a $100 coupon to there website. Sure I appreciate them going out of there way to do that because they definitely feel bad abut this whole situation, but $100 is not gonna keep me waiting around for another month and a half. So, what do you guys think. Are any of you guys in the same Boat as Me?
Could this issue possibly be the end of revision?
9 years ago
3105 745
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K_Day
Posts: 415 - Karma: 227
Park_RangerYou ski on K2, Volkl, Armada, Revison, etc. at Keystone, yeah? Without those "8/10 kids that suck" most of those companies wouldn't exist in the first place. Keystone wouldn't have a park like what you're used to. Freeskiing would be nothing. So thanks "8/10 kids that suck" for playing a huge role in making your chosen lifestyle possible and for enabling your friends to get hooked up by companies. Again, get some perspective and stop hating on the community.


I also intive you to come hang out and get some perspective, not hating on anything I love skiing ill buy you a beer, I love skiing
8 years ago
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crawley
Posts: 605 - Karma: 729
K_DayI love skiing


Can confirm. So do all the guys that ride for revision. I don't think there are many more people in the world that love skiing more than dudes like Kelly, Spencer, King, Ian, Sam and Cappola. This whole thing has me pretty down. I hope this all works out, running a ski company is hard work and I could never do it again, this situation is the kind of stuff that still gives me nightmares.
8 years ago
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SteadySpaghetti
Posts: 151 - Karma: 750
hot.pocketWe can't do as well as Logan (baller move by the way), but we can help out a bit.

We have a surplus of last years models in both the Vice (168 / 178 / 184) and the Frankenski (168) that we can let go for $350. If anyone would like a pair, send us an email to info@momentskis.com with your receipt from Revision and we'll get you dialed.

We will be travelling to SIA this Tuesday (24th) through Sunday (29th). This will be the only reason your order might be delayed by a couple of days.


I would really like to take you up on this offer
I emailed info@momentskis.com and i just want to learn more about the Frankesnki

Also anyone have any experience with the Frankenski? I want to know a lot about this ski before i make a decision
8 years ago
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TOAST.
Posts: 7762 - Karma: 39,840
crawleyCan confirm. So do all the guys that ride for revision. I don't think there are many more people in the world that love skiing more than dudes like Kelly, Spencer, King, Ian, Sam and Cappola. This whole thing has me pretty down. I hope this all works out, running a ski company is hard work and I could never do it again, this situation is the kind of stuff that still gives me nightmares.


People arn't mad at the guys that ride for Revision they are mad at the lack of communication from the guys that run it, it is not hard to send out mass email updates once a week, even if it is saying the same thing every week and they should give refunds to the people who are asking for them.
8 years ago
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cobra_commander
Posts: 16909 - Karma: 4,681
Here is a sneak peak at Revision's 2017 Line of skis:
8 years ago
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Shoey-Ski
Posts: 1649 - Karma: 6,199
cobra_commanderHere is a sneak peak at Revision's 2017 Line of skis:


I think you forgot the pics, ( lol jk, but imo they will recover and start fresh , they were starting to get well known last season and a lot of people still enjoy their skis, if ninthward can some how recover then revision will too , even if it's through a different owner etc
8 years ago
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Mingg
Posts: 14048 - Karma: 50,946
Shoey-SkiI think you forgot the pics, ( lol jk, but imo they will recover and start fresh , they were starting to get well known last season and a lot of people still enjoy their skis, if ninthward can some how recover then revision will too , even if it's through a different owner etc


Epic planks to Revision to Recover
8 years ago
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fortyvalve
Posts: 1442 - Karma: 1,573
This really is a damn shame. They seem to have gone dark on all social media platforms as well. This is definitely not the way to handle this, I would really be surprised if they ever recover from this.
8 years ago
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SofaKingSick
Posts: 9742 - Karma: 65,784
cobra_commanderHere is a sneak peak at Revision's 2017 Line of skis:


this whole thing is a shame and it's a total joke that they havent handled it better re: communication with customers

but it's funny how NS's resident grinches like you are soo into this thread, just delighted to have something to hate on. even better cause i highly doubt youve ever even seen a revision ski in person let alone ridden them
8 years ago
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cobra_commander
Posts: 16909 - Karma: 4,681
SofaKingSickthis whole thing is a shame and it's a total joke that they havent handled it better re: communication with customers

but it's funny how NS's resident grinches like you are soo into this thread, just delighted to have something to hate on. even better cause i highly doubt youve ever even seen a revision ski in person let alone ridden them


I watched one break in half at Stevens Pass one day.
8 years ago
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RudyGarmisch
Posts: 25444 - Karma: 13,856
No matter how bad shit is there's no excuse for not communicating to your customers.

Shame.

**This post was edited on Jan 21st 2017 at 1:39:02am
8 years ago
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SofaKingSick
Posts: 9742 - Karma: 65,784
cobra_commanderI watched one break in half at Stevens Pass one day.


ive snapped a few brands of skis and seen many more snapped. something tells me that your n=1 experience isnt why youre in this thread every day

must be that passionate bleeding heart of yours :). justice for that dude at steven's pass!
8 years ago
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brett_fisher
Posts: 2419 - Karma: 10,518
RudyGarmischNo matter how bad shot is there's no excuse for not communicating to your customers.

Shame.


do you know how many people are asking the same question that they've already answered their on the way yall need to chill shit happen it suck.but bitching and bad mouthing the company isn't gone make them come quicker
8 years ago
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profa_212
Posts: 9218 - Karma: 40,532
brett_fisherdo you know how many people are asking the same question that they've already answered their on the way yall need to chill shit happen it suck.but bitching and bad mouthing the company isn't gone make them come quicker


Have you read any of this fucking thread Jesus. They deserve everything coming to them
8 years ago
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Session
Posts: 5408 - Karma: 22,545
brett_fisherdo you know how many people are asking the same question that they've already answered their on the way yall need to chill shit happen it suck.but bitching and bad mouthing the company isn't gone make them come quicker


Funny how you are quoting someone who has actually dealt with ski manufacturing, and customer communication.
8 years ago
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THESAUCEPOSSE
Posts: 326 - Karma: 3,461
cobra_commanderI watched one break in half at Stevens Pass one day.


yeah that was probably mine

after considerable bitching and moaning they sent me another pair in accordance with their warranty at the time (last year about feb/march)

the replacement shits have been very lit and have 0 edge cracks after tons of use

shame the company is fucking up so bad, i actually am a big fan of the skis themselves

revision, if you ever consider giving a shit again, give me the company. refunds will not be issued, but you can bet the new topsheet on the 2017 Sauce Posse Promodel will be some heat
8 years ago
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brett_fisher
Posts: 2419 - Karma: 10,518
Profahoben_212Have you read any of this fucking thread Jesus. They deserve everything coming to them


yes i have i see a lot of people complaing i bet it sucks your haven't got your sticks but shit happens
8 years ago
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profa_212
Posts: 9218 - Karma: 40,532
brett_fisheryes i have i see a lot of people complaing i bet it sucks your haven't got your sticks but shit happens

Shit happens....and if they would have had a tiny ounce of customer service and answered a single phone call, email, and not shut down all of their social media they wouldn't be getting this backlash.

It's been 5 months. They shut down social media. They stopped answering calls and emails. Everybody that bought a ski should 100 percent call their bank and get the charges reversed.

Please tell me one reason they shouldnt. Because 3 months ago they sent one email that said the skis should be here 3 weeks ago? Oh...wait that was coming up on a month ago.
8 years ago
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brett_fisher
Posts: 2419 - Karma: 10,518
SessionFunny how you are quoting someone who has actually dealt with ski manufacturing, and customer communication.


they should be understanding if you've worked with that kinda of stuff i bet they've dealt with kids flipping tits like everyone here is doing. it happens what ive learned is this stuff happens if you be cool about it and be understanding most company's will hook it up. i know this is a slightly different situation .company's can't make stuff and have it be prefect 100% the time they are a new company too.can you imagine the money they are losing having to remake all the skis and a bunch of kids are bashing them in the process.
8 years ago
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brett_fisher
Posts: 2419 - Karma: 10,518
Profahoben_212Shit happens....and if they would have had a tiny ounce of customer service and answered a single phone call, email, and not shut down all of their social media they wouldn't be getting this backlash.

It's been 5 months. They shut down social media. They stopped answering calls and emails. Everybody that bought a ski should 100 percent call their bank and get the charges reversed.

Please tell me one reason they shouldnt. Because 3 months ago they sent one email that said the skis should be here 3 weeks ago? Oh...wait that was coming up on a month ago.


everyone has the same question thought that would suck to answer the same thing over and over they should just give updates/blog.so i was told my homie said they have the skis done but have to send em to a warehouse first before they send em out that was like 2 weeks ago .
8 years ago
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hemlockjibber8
Posts: 6004 - Karma: 3,696
inb4 Revision signs in to say they have been working on the oil patch the last 4 months to save the company and send everyone their skis and that they have only been eating Ramen, then everyone turns around and loves them.
8 years ago
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profa_212
Posts: 9218 - Karma: 40,532
brett_fishereveryone has the same question thought that would suck to answer the same thing over and over they should just give updates/blog.so i was told my homie said they have the skis done but have to send em to a warehouse first before they send em out that was like 2 weeks ago .


So they are too lazy. Word good to know! Also where Excactly is this blog you are talking about? And why would they have n9t send an email to the blog that says the updates will be posted here?

They said skis will be shipping early january. That means to your house not from china. They 100 percent should have specified that the skis would be leaving China early January. That's bullshit in my book. And quite obviously everybody else's book but yours
8 years ago
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brett_fisher
Posts: 2419 - Karma: 10,518
Profahoben_212So they are too lazy. Word good to know! Also where Excactly is this blog you are talking about? And why would they have n9t send an email to the blog that says the updates will be posted here?

They said skis will be shipping early january. That means to your house not from china. They 100 percent should have specified that the skis would be leaving China early January. That's bullshit in my book. And quite obviously everybody else's book but yours


Sorry If that didn't came off Wrong ment like they should there isn't sadly
8 years ago
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Jibberino
Posts: 2089 - Karma: 1,346
brett_fisherSorry If that didn't came off Wrong ment like they should there isn't sadly


Holy shit, you're English and grammar is giving me cancer, and it's not even my first language. Also your point is ridiculous, Revision messed up so bad it's not even funny anymore. Your attempts to defend their actions are pathetic.
8 years ago
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brett_fisher
Posts: 2419 - Karma: 10,518
JibberinoHoly shit, you're English and grammar is giving me cancer, and it's not even my first language. Also your point is ridiculous, Revision messed up so bad it's not even funny anymore. Your attempts to defend their actions are pathetic.


lol I was tried as shit that was at 5 gotta wake up early for a comp
8 years ago
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Lonely
Posts: 7121 - Karma: 69,136
SteadySpaghettiI would really like to take you up on this offer
I emailed info@momentskis.com and i just want to learn more about the Frankesnki

Also anyone have any experience with the Frankenski? I want to know a lot about this ski before i make a decision


Proud owner of Frankenskis. They are pretty bombproof, I ski in Michigan so there is no shortage of rocks and branches underneath the snow and no shortage of rail gardens and they have held up great.

They are pretty stiff which means they have a lot of pop, which in turn makes them a super fun ski to ride. I have had a couple of awkward bails that would have broken other skis, but the Frankenskis just pop right back.

They carve nicely as well, I entered into a few races for shits and giggles (slalom and gs I think...I don't race) and there was little to no chatter and they were amazing stable and held edge overall.

The graphics are beautiful and the interesting shape catches everyone's eye on the mountain. Tbh I have no complaints about them and would encourage you to pickup a pair.
8 years ago
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SammyDubz
Posts: 2168 - Karma: 7,225
brett_fisherlol I was tried as shit that was at 5 gotta wake up early for a comp


KFC freestyle tour?
8 years ago
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Obie.
Posts: 1741 - Karma: 3,646
SammyDubzKFC freestyle tour?


Canned food entry local rail jam. Grand prize: $20 smith gogs
8 years ago
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hemlockjibber8
Posts: 6004 - Karma: 3,696
LonelyProud owner of Frankenskis. Tbh I have no complaints about them and would encourage you to pickup a pair.


And here lies the problem. Everyone tried to pick up a pair. Hell, they even sent the company hundreds of dollars 5 months ago.
8 years ago
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Cole9
Posts: 339 - Karma: 741
hemlockjibber8And here lies the problem. Everyone tried to pick up a pair. Hell, they even sent the company hundreds of dollars 5 months ago.


Frankenskis are moments not revision you obviously don't know what the fuck your talking about
8 years ago
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Shoey-Ski
Posts: 1649 - Karma: 6,199
Doesn't anyone on here know someone involved with the company that they could directly contact? Ns is pretty big someone has to know someone
8 years ago
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Swandog7
Posts: 4957 - Karma: 9,033
hemlockjibber8And here lies the problem. Everyone tried to pick up a pair. Hell, they even sent the company hundreds of dollars 5 months ago.


Last time I checked Frankenskis are made by Moment, not Revision. Do your homework
8 years ago
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brett_fisher
Posts: 2419 - Karma: 10,518
SammyDubzKFC freestyle tour?


Haha no usasa
8 years ago
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Trefin
Posts: 113 - Karma: 257
Shoey-SkiDoesn't anyone on here know someone involved with the company that they could directly contact? Ns is pretty big someone has to know someone


I couldn't find any info from google searching for individual contact info or company emails.

The co-founders are Bill Wanrooy and David Bartels, they amazingly do not have Revision Skis listed in their linkedin profiles, which is super sketchy, if I founded a company I'd have that shit plastered everywhere. However, one of them forgot to take the revision website off of his contact info. If you guys want me to I can send them polite message (so they'd be more likely to respond) through linkedin but it'd probably get ignored based on their past actions. I'm pretty sure they still are owners as reddy yeti did a podcast with them like 2 months ago.

The proper course of action for everyone who has bought skis and hasn't yet gotten a refund or had their bank reverse the transaction would be to fill out an FTC complaint (link below) . To do this select "Internet Services, Online Shopping, or Computers" then "Online Shopping" and fill out the remainder of the complaint. Be sure to state they have not responded to any emails regarding when the skis would be shipped in the comments section.

link to FTC:
https://www.ftccomplaintassistant.gov/Information#crnt&panel1-1
8 years ago
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Lonely
Posts: 7121 - Karma: 69,136
hemlockjibber8And here lies the problem. Everyone tried to pick up a pair. Hell, they even sent the company hundreds of dollars 5 months ago.


Frankenskis are made by moment and not revision? Have you read this thread?
8 years ago
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tdollo
Posts: 3883 - Karma: 19,900
I'm part of a group run by Revision and we just got this message from them:

"Obviously the shipping situation of our skis has been an absolute nightmare and I understand your frustrations. It has been a challenging time for us as our business has experienced rapid growth, while unfortunately coinciding with supply chain issues. We have been heads down getting our hands around these issues and building up processes and plans going forward to make sure this never happens again. All skis are en route and beginning to roll into our warehouse via sea and air shipments. We will be shipping out skis as we receive them and according to order dates. You will see updates via notes added to your order confirmation. Sorry for the inconvenience this has caused."

So looks like we might be getting our skis after all.
8 years ago
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loganimlach
Posts: 5132 - Karma: 14,103
tdolloI'm part of a group run by Revision and we just got this message from them:

"Obviously the shipping situation of our skis has been an absolute nightmare and I understand your frustrations. It has been a challenging time for us as our business has experienced rapid growth, while unfortunately coinciding with supply chain issues. We have been heads down getting our hands around these issues and building up processes and plans going forward to make sure this never happens again. All skis are en route and beginning to roll into our warehouse via sea and air shipments. We will be shipping out skis as we receive them and according to order dates. You will see updates via notes added to your order confirmation. Sorry for the inconvenience this has caused."

So looks like we might be getting our skis after all.


Why in the FUCK isn't this communicated to each and every person who made a pre-order? This shit is fucking ridiculous.
8 years ago
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GayWolf420
Posts: 38127 - Karma: 130,097
holy shit, what a nightmare of a company.
8 years ago
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skitheleast
Posts: 105 - Karma: 143
SammyDubzThese two things don't exactly go hand in hand


Exactly. No matter how badly I want Kartel 98s, I can't afford them.
8 years ago
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hemlockjibber8
Posts: 6004 - Karma: 3,696
Cole9Frankenskis are moments not revision you obviously don't know what the fuck your talking about


You think I can keep track of all your weird ski models? Just buy some god damn Armadas.
8 years ago
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RudyGarmisch
Posts: 25444 - Karma: 13,856
loganimlachWhy in the FUCK isn't this communicated to each and every person who made a pre-order? This shit is fucking ridiculous.


QFE
8 years ago
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Cole9
Posts: 339 - Karma: 741
hemlockjibber8You think I can keep track of all your weird ski models? Just buy some god damn Armadas.

Already have jjs
8 years ago
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Jesse.White
Posts: 450 - Karma: 754
RevisionSkisAll skis are now on route and orders will be fulfilled as soon as the shipment hits our warehouse. We are promising an updated ship date of the first week of January but anticipate shipping sooner.


Lol
8 years ago
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ShimsPurred
Posts: 32 - Karma: -50
Anyone know the address of revision skis warehouse or office? going to pay them a visit if i they continue with the lack of communication.
8 years ago
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Park_Ranger
Posts: 3825 - Karma: 8,635
ShimsPurredAnyone know the address of revision skis warehouse or office? going to pay them a visit if i they continue with the lack of communication.


8601 W. Cross Dr. F5 #145
Littleton, CO 80123
8 years ago
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DayMan
Posts: 4707 - Karma: 8,804
JibberinoI have a hard time believing that a 10 ft drop straight to a rock wouldn't demolish pretty much any ski.


.lenconON3P has some pretty hard bases..


Truth ^^ I dropped 10 feet straight onto a rock directly underfoot earlier this season, absolutely sure that I must've fucked up my ski beyond repair. Took off my ski and checked and there was a nice gash but nothing that a little ptex couldn't fix. Moral of the story is ON3P makes bomber skis. This was on 2013 Caylors btw.
8 years ago
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Static
Posts: 8590 - Karma: 4,091
Park_Ranger8601 W. Cross Dr. F5 #145
Littleton, CO 80123


looks like that is just a mail box at a shipping store. Kind of odd that the 2 owners reside in Michigan, but they have a Colorado mailing address. Through some digging I found another "Bill" involved with the company, I think this is his house in Littleton,

Photo Removed.

probably a bunch of skis in there....

**This post was edited on Jan 24th 2017 at 1:31:50pm
8 years ago
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Hunterwagner
Posts: 13 - Karma: 36
When trying to file a dispute with my bank, they told me it would take from 1month-6months because of the original date of the transaction (back in August). Anyone else get an answer like this?
8 years ago
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Randy_Quench
Posts: 5447 - Karma: 4,348
HunterwagnerWhen trying to file a dispute with my bank, they told me it would take from 1month-6months because of the original date of the transaction (back in August). Anyone else get an answer like this?


Its a conspiracy.. Revision paid off the banks. Yall are fucked.
8 years ago
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