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Surface warranty?

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pianoman
Posts: 2503 - Karma: 779
i hear they don't warranty anything, but i couldnt find threads on it. yesterday one of my watch lifes snapped when coming off a rail and running into someone else's ski that was lying in the snow. didnt' seem like that big of an impact at all, but i decided to session a minirail until i legit couldn't ski anymore, now the ski is snapped in two, very extreme damage for a seemingly minor incident. should i bother emailing surface, or should i not? or should i call them up to tell them my story so they're more likely to send me replacements? this is my second season with them and they were in pretty good shape before yesterday.
Dec 19 2010 12:03PM
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HIT
Posts: 3524 - Karma: 4,996
you should ask big spence
Dec 19 2010 12:13PM
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GayWolf420
Posts: 36721 - Karma: 111,026
Really? Someone nominate this shit, please.




SURFACE DOES NOT WARRANTY FOR RAIL DAMAGE. PRETTY MUCH ALL SKI COMPANIES DON'T.
Dec 19 2010 12:14PM
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jksl
Posts: 12726 - Karma: 737
hit them up and ask at least. all the negative feedback you hear is from kids cracking their edges from hitting rails and trying to warranty their skis. WHICH WILL NEVER HAPPEN WITH ANY COMPANY.
Dec 19 2010 12:15PM
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Noss.
Posts: 4059 - Karma: 149
it wasnt rail damage, the ski hit another ski and got damaged....
Dec 19 2010 12:15PM
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GayWolf420
Posts: 36721 - Karma: 111,026
How the hell does a ski snap when you crash into another ski? Still. I don't think they will warranty it.
Dec 19 2010 12:18PM
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joshua
Posts: 5046 - Karma: 1,280
I feel pretty lucky with my Nine Life's so far, such a sick ski if you get a good pair.
Dec 19 2010 12:20PM
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SteevJee
Posts: 1916 - Karma: 144
It's always worth a shot. You know, can't hurt ask. Since, it's not rail damage i think you have a pretty good shot of getting some compensation.
Dec 19 2010 12:44PM
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Session
Posts: 5321 - Karma: 21,426
This thread and most like it remind me of when I was a wrench in a bike shop. You always get the JRA's(Just Riding Along) coming in and say that all they did was ride off of a curb, and their frame snapped or some shit like that. 90 percent of the time it's a load of bullshit.

You ski park, and slide rails. Don't be surprised that your skis get thrashed.
Dec 19 2010 1:00PM
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joshua
Posts: 5046 - Karma: 1,280
This type of response is getting old. Yes skis get abused, they will not last as long if you hit rails with them. But c'mon I don't care what you are doing a ski should last longer than a month.
Dec 19 2010 1:24PM
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joshua
Posts: 5046 - Karma: 1,280
Nevermind, just realized that the skis were already a season old.
Dec 19 2010 1:27PM
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titsLOL
Posts: 7485 - Karma: 396
Might a well try. And honestly, if you guys are trying to warranty skis an start the story off with "so I was coming off of this rail and...." then you are just begging to get denied. If the damage didn't actually happen on the rail then omit the part about the rail entirely. I wouldn't say that is lying to the point that it's unethical if the damage really had nothing to do with any rails, and it will avoid giving the company a solid excuse to deny you.

And generally in my experience surface has been really good about replacing skis that have snapped from non-rail incidents. I had one pair snap when I landed too forward in slush and the nose snapped and they gave me new ones.
Dec 19 2010 2:06PM
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freekier1080
Posts: 130 - Karma: 10
A ski should never snap regardless of how it has been skied. Rail damage is associated with edge cracks/rip-outs, so a ski snapping in half has nothing to do with "rails". The last month or so I have seen countless threads regarding Surface's products/customer service issues pop up. Surface needs to get on top of there "shit".
Dec 19 2010 3:58PM
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Download-My-Apps
Posts: 5069 - Karma: 1,017
when did you buy them? Surface should warranty them if they snapped under a year ago
Dec 19 2010 6:16PM
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BryantPhoto
Posts: 1574 - Karma: 891
Surface has a fairly decent warranty program. If you are excessively hitting rails and there's obvious signs of sever impact from like disastering a dfd, they're not going to offer a refund. On the other hand, snowboard companies could care less, and warranty anything.
Dec 19 2010 6:26PM
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*SURFACE
Posts: 1248 - Karma: 5,765
Your best bet is to contact Justin Nelson at justin@freeskibrands.com and he will work with you.

Dec 19 2010 6:37PM
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smltownjibba
Posts: 246 - Karma: 7
my nine lives bent in half today. third day on them NO RAILS. Hope they will help me out.
Dec 19 2010 11:43PM
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keenan.
Posts: 159 - Karma: 59
This is kind of misleading because once your edges rip out, water gets in.  Then the core rots and BAM!  the ski snaps.   
Dec 20 2010 12:01AM
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Static
Posts: 8496 - Karma: 4,090
Years ago we tried to break some head madtrix in half, jesus those were some tough fuckers, we had like 4 people stand on it across couches, no even a pressure crack. Finally it took wedging the ski in a tree and driving a car against it before snapping.
Dec 20 2010 12:54AM
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titsLOL
Posts: 7485 - Karma: 396
I wouldn't lose any sleep over that. If they don't replace those then there might actually be cause for concern, but I'm sure they will if that's what happened.

Rails voiding warranties is the norm in the ski industry people just whine when they don't get their way.
Dec 20 2010 1:11AM
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Moosen
Posts: 4285 - Karma: 2,585
I personally have had experience with warranties with them, and they worked out and i replaced my watch lifes. (due to a core defect they snapped in half)

But not the rain on your parade
1. They don't warranty rail stuff
2. You hit the persons ski
3. You kept skiing on them

but good luck man!
Dec 20 2010 1:16AM
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zerospinskier
Posts: 4867 - Karma: 350
It is always worth asking, but just remember, warranties are not meant to be a freebee to get new skis. There are tons of limitations. I could not find Surface's rules (which poses some questions) but for example, here are Armada's limitations

"Excluded from coverage under this warranty are the following:
  1. Skis mounted more than once. Only one set of drilled screw holes is allowable. More than one recognizable mount and/or filling holes and re-mounting the ski voids this Warranty.
  2. Damage caused by misuse, abuse or neglect.
  3. Impact damage caused by rocks, stumps, dumpsters, parking lots, rails or any other contact with a surface different than snow.
  4. Scratches, chips and indentations in top sheets or base.
  5. Damage caused by improper mounting or adjustment of the bindings, including bindings pulling out of the ski. If your mount is done improperly or the wrong size bit is used to drill the holes – both the width and depth of the mounting holes – then the warranty is void.
  6. Graphic fading or discoloring, if due to misuse or neglect.
  7. Damage caused from chairlift breakage.
  8. Normal wear and tear.
  9. Damage caused by anything other than defects in material or workmanship.
  10. Damage caused by use of solvents and adhesives.
  11. Any and all claims for consequential or incidental damages."
Dec 20 2010 3:04AM
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pianoman
Posts: 2503 - Karma: 779
thanks for all the great helpful responses. i'll email the person provided by surface (thanks btw) and see what's up. just to clear up some of the confusion, there was no edge damage, and the snap had nothing to do with hitting rails. i simply rode switch into a ski that was chillin on the ground, and my ski snapped in two. its not disconnected or anything, just hanging by a ply.
Dec 20 2010 6:32PM
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~~~~~~~~
Posts: 2345 - Karma: 2,104
care to post a pic?
Dec 20 2010 6:51PM
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Chompo.
Posts: 4952 - Karma: 88
post some pics...

but generally their warranty includes having your own invitational...
Dec 20 2010 7:50PM
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pigglywiggly
Posts: 4482 - Karma: 305
pianoman invitational

someone had to do it
Dec 20 2010 8:42PM
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pianoman
Posts: 2503 - Karma: 779
I emailed him 11 days ago and still no response...
Dec 31 2010 2:34PM
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Aaaron.
Posts: 11817 - Karma: 903
i just sent them an email about my watchlifes.. two months on snow, and the edge is ripping out at the tip.
not stoked..
Jan 6 2011 10:00PM
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gr4
Posts: 1499 - Karma: 945
my no times delamed at the tip from an underotated backie. took them in to causwell and walked out with a new pair five minutes later. best warrantee experience ive ever had.
Jan 7 2011 1:22AM
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pianoman
Posts: 2503 - Karma: 779
could someone explain the joke?
Jan 7 2011 11:50PM
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GolfingElephant
Posts: 659 - Karma: 473
yes please
Jan 8 2011 1:35AM
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GolfingElephant
Posts: 659 - Karma: 473
nevermind
https://www.newschoolers.com/ns/forums/readthread/thread_id/562695/page/5/
Jan 8 2011 1:39AM
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beermuscles
Posts: 1821 - Karma: 100
I snapped one of my volkl walls in half .. volkl sent me next year's ski!

give it a shot, if the company says no go into a shop and have them ask their rep. it is at least worth a shot.
Jan 8 2011 1:56AM
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zerospinskier
Posts: 4867 - Karma: 350
My Nine Lifes fell off the ski rack on the freeway and got run over by a bunch of semi trucks. Warranty?????
Jan 8 2011 2:08AM
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