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i hear they don't warranty anything, but i couldnt find threads on it. yesterday one of my watch lifes snapped when coming off a rail and running into someone else's ski that was lying in the snow. didnt' seem like that big of an impact at all, but i decided to session a minirail until i legit couldn't ski anymore, now the ski is snapped in two, very extreme damage for a seemingly minor incident. should i bother emailing surface, or should i not? or should i call them up to tell them my story so they're more likely to send me replacements? this is my second season with them and they were in pretty good shape before yesterday.
This thread and most like it remind me of when I was a wrench in a bike shop. You always get the JRA's(Just Riding Along) coming in and say that all they did was ride off of a curb, and their frame snapped or some shit like that. 90 percent of the time it's a load of bullshit.
You ski park, and slide rails. Don't be surprised that your skis get thrashed.
Might a well try. And honestly, if you guys are trying to warranty skis an start the story off with "so I was coming off of this rail and...." then you are just begging to get denied. If the damage didn't actually happen on the rail then omit the part about the rail entirely. I wouldn't say that is lying to the point that it's unethical if the damage really had nothing to do with any rails, and it will avoid giving the company a solid excuse to deny you.
And generally in my experience surface has been really good about replacing skis that have snapped from non-rail incidents. I had one pair snap when I landed too forward in slush and the nose snapped and they gave me new ones.
A ski should never snap regardless of how it has been skied. Rail damage is associated with edge cracks/rip-outs, so a ski snapping in half has nothing to do with "rails". The last month or so I have seen countless threads regarding Surface's products/customer service issues pop up. Surface needs to get on top of there "shit".
Surface has a fairly decent warranty program. If you are excessively hitting rails and there's obvious signs of sever impact from like disastering a dfd, they're not going to offer a refund. On the other hand, snowboard companies could care less, and warranty anything.
Years ago we tried to break some head madtrix in half, jesus those were some tough fuckers, we had like 4 people stand on it across couches, no even a pressure crack. Finally it took wedging the ski in a tree and driving a car against it before snapping.
It is always worth asking, but just remember, warranties are not meant to be a freebee to get new skis. There are tons of limitations. I could not find Surface's rules (which poses some questions) but for example, here are Armada's limitations
"Excluded from coverage under this warranty are the following:
Skis mounted more than once. Only one set of drilled screw holes is allowable. More than one recognizable mount and/or filling holes and re-mounting the ski voids this Warranty.
Damage caused by misuse, abuse or neglect.
Impact damage caused by rocks, stumps, dumpsters, parking lots, rails or any other contact with a surface different than snow.
Scratches, chips and indentations in top sheets or base.
Damage caused by improper mounting or adjustment of the bindings, including bindings pulling out of the ski. If your mount is done improperly or the wrong size bit is used to drill the holes – both the width and depth of the mounting holes – then the warranty is void.
Graphic fading or discoloring, if due to misuse or neglect.
Damage caused from chairlift breakage.
Normal wear and tear.
Damage caused by anything other than defects in material or workmanship.
Damage caused by use of solvents and adhesives.
Any and all claims for consequential or incidental damages."
thanks for all the great helpful responses. i'll email the person provided by surface (thanks btw) and see what's up. just to clear up some of the confusion, there was no edge damage, and the snap had nothing to do with hitting rails. i simply rode switch into a ski that was chillin on the ground, and my ski snapped in two. its not disconnected or anything, just hanging by a ply.