Concerning all warranty information. My name is Josh Novotny, and I am the team manager for Dynastar USA. Hopefully this post will clear up all questions about our warranty policy. Dynastar’s (and all other companies) warranty policy covers breakage due to manufacturer’s defects. Unfortunately even the best-built skis can break on rails; that is not a manufacturer’s defect. A ski hasn’t been made that doesn’t break on a rail; believe me Dynastar is trying.
Any product in question of warranty needs to be sent back to our service center so that our shop technicians can decide why the product broke. It is that simple. All ski companies follow this path. There is just no better way to do it. Dynastar makes a big effort to respond to warranty questions quickly and fairly.
If you want a solution to damaging your new skis on rails, do what our pro-team athletes do, keep an older pair that is worked, and just use that pair on rails. I hope this helps everyone with questions on this. Keep skiing, and we’ll help you as best we can.
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