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March, 2024

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Shop mismount - how long is reasonable to wait for replacement?

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sheddd
Posts: 115 - Karma: 493
I dropped off some Line Blade's to get mounted 12/10; the tech called that evening and was cool, said he screwed up and had ordered a replacement pair that should be in in 4 days.

12/21 I called, they said it was en route from Denver via Fedex but was delayed, should be in by 12/23. It's been snowy; I thought reasonable.

12/26 I called, they said order guy would call back. They offered to mount the skis so I could ski them until the replacements arrive; I declined.

I'm not wanting to ski the skis right now, I realize there are supply chain issues, etc... how would you guys go from here?

Go get my skis and bindings back and give them a shit review?
Wait until I hear from them?
Call them every day while they're crazy busy with holiday rentals?
Dec 27 2021 5:51PM
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Chunderface
Posts: 2439 - Karma: 9,566
It sounds like they're being honest and doing all they can. Unfortunately the shipping/supply thing is pretty fucked up across the board now. If anything I think they coulda called to update you, but sounds like they're trying to make good and I don't know what more they could do. Unless they're lying and forgot to order the replacements.

If I were you I'd just let the process play out and try not to stress.
Dec 27 2021 6:21PM
15 0
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nmwninjart
Posts: 2902 - Karma: 14,410
That shipping situation blows. I ordered boots on 12-10 amd they finally arrived yesterday.
Dec 27 2021 6:55PM
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SendyMcSendyface
Posts: 2453 - Karma: 20,000
The shipping thing ain't on them, supply chains are so many levels of fucked right now. Super sick that the shop did the right thing and ordered you a new pair asap tho.
Dec 27 2021 7:44PM
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GrapeHunter
Posts: 2329 - Karma: 7,879
you should be extremely grateful that ur shop REPLACED ur skis without even having to ask you, thats standup in itself. sucks that they screwed up but they recognized it. Wait it out and get a brand new pair of skis ready to ski
Dec 28 2021 12:53AM
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Julius_Steezer
Posts: 776 - Karma: 4,527
If they offered to remount your current skis (which presumably you’re writing off of the shop has ordered a new pair in)….why not let them do that and then just swap the bindings to the new skis when they arrive?
Dec 28 2021 6:05AM
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sheddd
Posts: 115 - Karma: 493
I am planning on leaving town in 4 days for an unknown amount of time, and have a bad feeling since I've gotten 0 updates in 17 days when I've been promised 3, and it seems unlikely to me that the skis have actually been in transit from Denver for 17 days. It is great that they quickly offered to replace the skis... I will check in with them again today; hopefully they'll have more info than 'Fedex has them and we don't have a tracking#'.
Dec 28 2021 9:48AM
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Paul.
Posts: 1558 - Karma: 10,552
shedddI am planning on leaving town in 4 days for an unknown amount of time, and have a bad feeling since I've gotten 0 updates in 17 days when I've been promised 3, and it seems unlikely to me that the skis have actually been in transit from Denver for 17 days. It is great that they quickly offered to replace the skis... I will check in with them again today; hopefully they'll have more info than 'Fedex has them and we don't have a tracking#'.


Just chill. Shipping is pretty fucked right now for everything, Im sure the shop is just as unhappy about this situation as you are. Why not let them mount the first pair in the meantime? That way you can ski now and then swap em out when the new pair finds its way to you
Dec 28 2021 12:33PM
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chicken
Posts: 6843 - Karma: 2,122
How badly are they screwed up?

If it's just a few extra holes. I'd ask for a free mount and some store credit and use the messed up ones.
Dec 29 2021 9:41AM
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sarc
Posts: 246 - Karma: 1,879
I waited a month for some spandex underwear. ooh la la Showed "in transit" status in my town the whole time. I imagine they were stuffed in the corner of a truck waiting for someone to notice them. Or maybe now they're "used" now.

I'm with the others, wait and follow up occasionally. Your shop is being very good to you.
Dec 29 2021 10:55AM
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BrightFrog
Posts: 593 - Karma: 1,676
OP go back to TGR forums, where complaining about shops is 50% of the threads.
Dec 29 2021 7:55PM
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animator
Posts: 4546 - Karma: 26,203
Yeah this thread blows. The entire industry was at a standstill for like 5 months, stop crying about it dude. Yeah the tech fucked up but he was honest about it which is all he could’ve done and they immediately ordered a new pair which is way beyond the scope of what most shops seem to be doing lately…. You sound like a spoiled brat
Dec 29 2021 8:19PM
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sheddd
Posts: 115 - Karma: 493
They got the replacements in a few days ago, two weeks late, and mounted them. Thanks for the input.
Jan 2 2022 7:13AM
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