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Shop Trouble

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r00kie
Posts: 5209 - Karma: 59,027
Brought my boots into my local shop in late September to get new toe plats in as th3ry were wearing down. Boots are Rossi All Speed 100, jusge me as you please. Long story short is the shop still has them and has not done anything with them. I have gone in a couple times to see what is up and get some story about shipping trouble from Europe every time. Last time they told me the part would be in in a few days. That was nearly two weeks ago. I've not been too pushy since I don't need the boots right now but will in a few weeks. Should I be cutting them some slack due to these claimed shipping issues or am I being feed a load of crap? I don't want to burn the bridge as they are the only shop in town but this is nuts to me.
Nov 11 2020 4:34PM
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yungona
Posts: 2374 - Karma: -5,804
you can be assertive without burning bridges just flex on em
Nov 11 2020 4:38PM
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Bended_Toenail
Posts: 1417 - Karma: 10,216
Hmm, speaking as a shop tech that deals with this kind of stuff a lot, I'd say that they likely are having shipping problems (my shop has been for over three months). I can see how it's annoying, but I doubt the shop likes it either.

But speaking as a person that ordered replacement brakes for my Pivots over two months ago and still haven't gotten them, I'd say talk to the shop and make sure they know what happened, sometimes things just get forgotten.
Nov 11 2020 4:51PM
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r00kie
Posts: 5209 - Karma: 59,027
Bended_ToenailHmm, speaking as a shop tech that deals with this kind of stuff a lot, I'd say that they likely are having shipping problems (my shop has been for over three months). I can see how it's annoying, but I doubt the shop likes it either.

But speaking as a person that ordered replacement brakes for my Pivots over two months ago and still haven't gotten them, I'd say talk to the shop and make sure they know what happened, sometimes things just get forgotten.


I was hoping someone with shop experience would chime in. Thanks for the input. If I need to start instructing soon I might just grab them and drop the boots back off if/when the parts come in.
Nov 11 2020 5:00PM
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theabortionator
Posts: 51275 - Karma: 157,709
Light one of their cars on fire so they know your serious, or do what blended nostril said.
Nov 11 2020 5:39PM
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CatdickBojangles
Posts: 6176 - Karma: 62,595
Can you not get the toe and heel pieces online?
Nov 11 2020 8:32PM
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r00kie
Posts: 5209 - Karma: 59,027
CatdickBojanglesCan you not get the toe and heel pieces online?

I'm sure I could but thought it would be wise to do the whole "support your local shop" thing. Finding out why I normally don't do that.
Nov 11 2020 8:41PM
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MiIfHunter
Posts: 3978 - Karma: 4,258
I still support my local porn shop Taboo video
r00kieI'm sure I could but thought it would be wise to do the whole "support your local shop" thing. Finding out why I normally don't do that.
Nov 11 2020 9:01PM
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Bended_Toenail
Posts: 1417 - Karma: 10,216
theabortionatorwhat blended nostril said.

lmfao
Nov 11 2020 10:12PM
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theabortionator
Posts: 51275 - Karma: 157,709
Bended_Toenaillmfao


I can't read good sorry
Nov 11 2020 10:40PM
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animator
Posts: 4547 - Karma: 26,207
Wait you need new soles? Like the soles on the bottom of the boot are worn out?

if that’s the case, I doubt your shop is full of it. My shop is facing the same issue, we JUST got our K2 Mindbender alpine soles in last week (having ordered them last spring along with the corresponding boots) and we still don’t have our Lange alpine soles. Manufacturing is stupid behind this season so I doubt they’re BSing you
Nov 11 2020 11:59PM
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Ryanvdonk
Posts: 12808 - Karma: 1,945
where are you located? seems slow, but this year has been weird as far as distributors getting product. that said, the allspeed has been out a while, seems like something that rossi would have in stock still in utah. curious why they kept your boots? they shouldn't need that to make an order.
Nov 12 2020 4:43AM
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r00kie
Posts: 5209 - Karma: 59,027
animatorWait you need new soles? Like the soles on the bottom of the boot are worn out?

if that’s the case, I doubt your shop is full of it. My shop is facing the same issue, we JUST got our K2 Mindbender alpine soles in last week (having ordered them last spring along with the corresponding boots) and we still don’t have our Lange alpine soles. Manufacturing is stupid behind this season so I doubt they’re BSing you


Yeah, thats the part. Thanks for the input.
Nov 12 2020 6:21AM
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SendyMcSendyface
Posts: 2453 - Karma: 20,000
I want to say that they are legit. Things on the supply/manufacturing end have been super fucked this year.
Nov 12 2020 3:17PM
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SofaKingSick
Posts: 8933 - Karma: 57,527
SendyMcSendyfaceI want to say that they are legit. Things on the supply/manufacturing end have been super fucked this year.


yeah i don't doubt the story out of hand at all. OP i think you should just check in and say what you did to us, you're not looking to be annoying, you don't need them yet, but you would like an update because you are skiing soon
Nov 12 2020 4:09PM
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BigPurpleSkiSuit
Posts: 9108 - Karma: 65,299
Yeah, pretty much everyone is having trouble getting their orders filled because of COVID-19 affecting production and shipping all over the world these days.
Nov 12 2020 4:47PM
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Young_patty
Posts: 3241 - Karma: 36,738
Jus tell em you’ll get it done at REI next time
Nov 13 2020 5:57PM
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TRVP_ANGEL
Posts: 12422 - Karma: 114,570
idk i think 2 weeks is the official deadline after which you walk in with a 9 and start blasting
Nov 14 2020 11:41AM
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OregonDead
Posts: 6802 - Karma: 23,606
I would go pick up my boots and have them call you for an appointment when they get in. Seems like you should just be able to stop by once they have the part and get fixed up without having to leave your boots there. See if you can get the cell number and beer preference of your tech and get them to text you when it’s time for you to bring by more dank beer
Nov 14 2020 1:05PM
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tiger_shart
Posts: 510 - Karma: 1,585
I tried to order a dalbello bootboard through my shop and the factory sent over the wrong part 3 times till the shop and I just gave up. Maybe just go to europe if you really need it..?
Nov 14 2020 5:53PM
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Chunderface
Posts: 2439 - Karma: 9,566
Amazon
Nov 15 2020 2:08AM
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Casey
Posts: 7790 - Karma: 23,515
I like to use a change in circumstance or upcoming deadline as the basis for my changing demand in a negotiation like this. I do this at work so I sound like less of an asshole to people. In this case it would be like, I had no problem waiting around all summer while the deadline kept getting pushed out but now ski season is about to start and I don’t have boots so that isn’t going to work for me.


Maybe they should have been more clear about their role as the middleman up front, I can understand why they would be like look we can’t really make these guys do anything.
Nov 16 2020 1:52AM
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