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Skis broke first day out, Who is to blame?

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SupremeChairlift
Posts: 289 - Karma: 3,682
My friend recently bought some 2019 faction candide 3.0's from Evo. He went to Sports Den in SLC and mounted them with a pair of old look pivots. Yesterday was his first day using them and towards the end of the day we noticed the problem in the attached image. My question is, how should we go about getting refunded. Should we try and get the shop to help us get this resolved or should we just speak to Faction or Evo directly?
Jan 12 2020 12:58PM
21 0
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TheClap.
Posts: 21649 - Karma: 4,013
Just contact evo and you’ll be Gucci
Jan 12 2020 1:17PM
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clindblomskier
Posts: 681 - Karma: 5,119
Classic faction moment
Jan 12 2020 11:40PM
35 2
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lil.Boye
Posts: 2479 - Karma: 11,267
don't be a dick, talking from experience...
Jan 13 2020 3:08AM
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powpatrol
Posts: 1640 - Karma: 10,734
lil.Boyedon't be a dick, talking from experience...


hahahaha
Jan 13 2020 3:15AM
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weastcoat
Posts: 6070 - Karma: 68,808
This is why you don’t buy factions in the first place
Jan 13 2020 7:14AM
22 1
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CatdickBojangles
Posts: 6176 - Karma: 62,595
How does that even happen?
Jan 13 2020 7:35AM
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Gnar_Shralp406
Posts: 327 - Karma: 2,081
CatdickBojanglesHow does that even happen?

You buy Factions.
Jan 13 2020 8:14AM
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skierman
Posts: 8073 - Karma: 4,933
First off, you don't magically get a full refund, that's not how warranties work. Contact Evo, send the skis into Evo and they will file a warranty claim with Faction and they will either replace or refund you for the skis. That's up to the manufacturer.
Jan 13 2020 9:51AM
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B.Quincy
Posts: 1074 - Karma: 963
clindblomskierClassic faction moment


Hahaha yep same thing happened here
Jan 13 2020 12:58PM
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Casey
Posts: 7790 - Karma: 23,522
skiermanFirst off, you don't magically get a full refund, that's not how warranties work. Contact Evo, send the skis into Evo and they will file a warranty claim with Faction and they will either replace or refund you for the skis. That's up to the manufacturer.


In this case I am guessing Evo would take the hit on the front end and sort it out with Faction themselves. That’s just good customer service
Jan 13 2020 2:14PM
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thizzizwhatitiz
Posts: 344 - Karma: 462
Homie snapped his 2020 bentchets second day out. He took em to evo that same day, and they gave him new ones.
Jan 13 2020 2:23PM
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J_Christoph
Posts: 2519 - Karma: 8,750
I was always jealous of my buddy's brand new Factions each year until I realized it was because he had to go through the warranty process for them every single year haha

Great customer service though!
Jan 13 2020 4:42PM
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patskis2
Posts: 3 - Karma: 8
I have a friend whos libtecs broke and he was on the phone every night for a week screaming at them. He eventually got a 750$ credit because of some liability shit and bought magnuses. It was a lot of work for him but he ended up profiting lol.
Jan 13 2020 5:28PM
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grant.
Posts: 218 - Karma: 486
I loved my candide 3.0's but I broke three pairs and sold the fourth to get the prodigy 4.0's. Faction was great to deal with and when they didn't have stock of my size I just spoke with my local shop who stocked them at the time and they communicated with faction to get me set up. So far the prodigy 4.0 has been bombproof and is my daily driver in Utah.
Jan 13 2020 7:14PM
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SKRockies
Posts: 606 - Karma: 1,689
Did you hit a ditch?
Jan 14 2020 1:48AM
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Non_State_Actor
Posts: 4612 - Karma: 16,019
SKRockiesDid you hit a ditch?


Too soon man...too soon
Jan 14 2020 2:19AM
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hi_vis360
Posts: 4649 - Karma: 45,797
grant.I loved my candide 3.0's but I broke three pairs and sold the fourth to get the prodigy 4.0's. Faction was great to deal with and when they didn't have stock of my size I just spoke with my local shop who stocked them at the time and they communicated with faction to get me set up. So far the prodigy 4.0 has been bombproof and is my daily driver in Utah.


I'm convinced the candide line is terrible in terms of durability but the rest of factions skis are probs good to go
Jan 14 2020 7:20AM
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N41v131355
Posts: 209 - Karma: 342
my candides 5.0 also delammed recently. They held for 2 weeks!
Jan 14 2020 8:15AM
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animator
Posts: 4547 - Karma: 26,209
I have a pair of Candide 1.0s from 4 years ago and they have stood the test of time. They’ve been beat to shit by urban and park skiing and I have no more than some top sheet chips on them. The edges and bases are pristine and I don’t have any sort of delam. I just got new CT 3.0s this year and skied then 3 full days, they look factory new. People need to stop hating, Faction is stepping their durability game WAY up and their customer service is exceptional.
Jan 14 2020 9:43AM
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.nasty
Posts: 10581 - Karma: 11,098
do yourself a favor and warranty them for a new pair, then sell em. Last year's CT skis were complete garbage (and this years 1.0/2.0)
Jan 14 2020 9:52AM
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TRVP_ANGEL
Posts: 12425 - Karma: 114,624
how did you guys only notice that at the end of the day
Jan 14 2020 9:56AM
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freeskibum82
Posts: 6355 - Karma: 5,055
Evo will take care of you. Just bring them there with your proof of purchase and they'll swap to a different ski and they will send the ski back to faction and get a new one for stock. This happens often and Evo wont be surprised by your situation. Do not under any circumstance yell or act like a tool. Just ask them what can they do and let them know there is a warranty. That doesnt look like any kind of "impact damage" and more like core failure so it should be covered without issue. Evo may even let you swap brands to something comparable if they dont have your size in a direct replacement from faction.
Jan 14 2020 9:59AM
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johnblaze
Posts: 1433 - Karma: 2,435
Same thing happened to mine under the toe piece. Didn't notice till I pulled them out of the car the next day. Bought mine used though so am just going to try and get them to send me a sweatshirt at least.
Jan 14 2020 10:00AM
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hi_vis360
Posts: 4649 - Karma: 45,797
animatorI have a pair of Candide 1.0s from 4 years ago and they have stood the test of time. They’ve been beat to shit by urban and park skiing and I have no more than some top sheet chips on them. The edges and bases are pristine and I don’t have any sort of delam. I just got new CT 3.0s this year and skied then 3 full days, they look factory new. People need to stop hating, Faction is stepping their durability game WAY up and their customer service is exceptional.


I want to believe that factions are durable good skis but there are so many pics and stories of broken factions on this site dude, it can't just be some coincidence
Jan 14 2020 12:57PM
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animator
Posts: 4547 - Karma: 26,209
pinkcamo1000I want to believe that factions are durable good skis but there are so many pics and stories of broken factions on this site dude, it can't just be some coincidence


I’m not saying it’s some coincidence or anything, just based on my experience they’ve been just as durable as all other brands that I’ve used.
Jan 14 2020 2:04PM
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powpatrol
Posts: 1640 - Karma: 10,734
pinkcamo1000I want to believe that factions are durable good skis but there are so many pics and stories of broken factions on this site dude, it can't just be some coincidence


My guide in Verbier broke 4 pairs of the CT 4.0’s in less than 2 months. One pair was fair enough breaking as he pretty much landed on a rock but the other 3 were all under normal shred usage. With each pair he walked into the faction verbier headquarters and they would hand him a fresh pair, no questions asked.
Jan 14 2020 2:24PM
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SupremeChairlift
Posts: 289 - Karma: 3,682
TRVP_ANGELhow did you guys only notice that at the end of the day


I'm guessing it didn't happen until near the end of the day.
Jan 14 2020 6:00PM
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SupremeChairlift
Posts: 289 - Karma: 3,682
Update: My friend talked to evo and they said they would normally handle the refund process themselves but with faction you have to go directly to faction. He has filled out some form from factions website and he is waiting for a reply.
Jan 14 2020 6:02PM
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Non_State_Actor
Posts: 4612 - Karma: 16,019
RADAGASTUpdate: My friend talked to evo and they said they would normally handle the refund process themselves but with faction you have to go directly to faction. He has filled out some form from factions website and he is waiting for a reply.


Evo must have grown tired of warrantying CT 2s and 3s sent it up the chain.
Jan 14 2020 8:02PM
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GayWolf420
Posts: 36720 - Karma: 111,000
question: why do factions break like that? just gauging from the thread alone, theres multiple instances of people breaking their skis, replacing them, having the replacements break, and then finally getting a solid pair. is it their core construction?
Jan 14 2020 9:50PM
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skierman
Posts: 8073 - Karma: 4,933
mystery3Evo must have grown tired of warrantying CT 2s and 3s sent it up the chain.


Or Faction changed their warranty process..... fucking kids these days...
Jan 15 2020 9:29AM
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.nasty
Posts: 10581 - Karma: 11,098
Wasn’t just Evo. My shop was sick of it, too. Every shop was haha most warrantied skis since older volkl walls
mystery3Evo must have grown tired of warrantying CT 2s and 3s sent it up the chain.
Jan 15 2020 11:02AM
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freeskibum82
Posts: 6355 - Karma: 5,055
.nastyWasn’t just Evo. My shop was sick of it, too. Every shop was haha most warrantied skis since older volkl walls


do you remember the K2 enemy issues? lol this was prior to the "decorative" rivets they now put in their park skis
Jan 15 2020 11:13AM
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N41v131355
Posts: 209 - Karma: 342
freeskibum82do you remember the K2 enemy issues? lol this was prior to the "decorative" rivets they now put in their park skis


Imagine, my Candides 5.0 have these issues both at tips and tails on BOTH SKIS. I laughed out so hard when I saw that. Tip and tail sidewall material looks more like styrofoam than abs plastic
Jan 15 2020 11:54AM
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Casey
Posts: 7790 - Karma: 23,522
freeskibum82do you remember the K2 enemy issues? lol this was prior to the "decorative" rivets they now put in their park skis


I still have mine, they are wall skis now, but they have 3 actual rivets in the tip lol
Jan 15 2020 12:27PM
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Nickc88
Posts: 630 - Karma: 2,074
pretty sure factions are mostly rebranded vokles.
Jan 15 2020 1:01PM
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CalumSKI
Posts: 4121 - Karma: 23,050
Nickc88pretty sure factions are mostly rebranded vokles.


what do u mean?
faction have their noodly boys and the closest ski i see to that in volkls lineup are the 95s
Jan 15 2020 1:57PM
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Nickc88
Posts: 630 - Karma: 2,074
CalumSKIwhat do u mean?
faction have their noodly boys and the closest ski i see to that in volkls lineup are the 95s


Im just saying ski construction wise, they are basically identical in materials and construction. also lets not forget reliability, or lack there of.
Jan 16 2020 11:11PM
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CalumSKI
Posts: 4121 - Karma: 23,050
Nickc88Im just saying ski construction wise, they are basically identical in materials and construction. also lets not forget reliability, or lack there of.


Ayy 420 posts!!
Jan 17 2020 7:00AM
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Nickc88
Posts: 630 - Karma: 2,074
CalumSKIAyy 420 posts!!


nice catch!
Jan 17 2020 8:33AM
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b0ss
Posts: 778 - Karma: 6,107
Faction is so incredibly garbage this year wtf
Jan 17 2020 9:20AM
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CalumSKI
Posts: 4121 - Karma: 23,050
b0ssFaction is so incredibly garbage this year wtf

i like their graphics, its just the durability issues that are the big point that turns ppl away
Jan 17 2020 1:03PM
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BigPurpleSkiSuit
Posts: 9112 - Karma: 65,330
How many pairs do you think @CandideThovex goes through each year?
Jan 17 2020 2:29PM
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