Member of the Month

PartyBullshiit
March, 2024

Online

Welcome to the Newschoolers forums! You may read the forums as a guest, however you must be a registered member to post. Register to become a member today!

NS, I want to use your iOS app but it crashes every 5 minutes.

profile picture
ButteredToast.
Posts: 6459 - Karma: 2,570
Using the app is a far better experience than mobile browser, but it freezes up often. Usually when loading threads, it freezes up on the white loading screen and I have to kill the app and lose my place to continue using it.

Pls fix. The app is great but kinda unusable for me.
Dec 4 2018 3:06PM
3 0
profile picture
eheath
Posts: 61098 - Karma: 118,246
Which phone and version of iOS are you on?
Dec 6 2018 11:07AM
1 0
profile picture
ButteredToast.
Posts: 6459 - Karma: 2,570
eheathWhich phone and version of iOS are you on?


iPhone X, iOS 12.1
Dec 6 2018 11:38AM
0 0
profile picture
eheath
Posts: 61098 - Karma: 118,246
ButteredToast.iPhone X, iOS 12.1


Thanks, can you give us any more specifics on when the app crashes? Is it a specific section or has it happened on random pages?
Dec 6 2018 11:53AM
1 0
profile picture
ButteredToast.
Posts: 6459 - Karma: 2,570
eheathThanks, can you give us any more specifics on when the app crashes? Is it a specific section or has it happened on random pages?


It never happens right off the bat, usually after 5-10 minutes of browsing. Happens when I try to load content (usually a thread page) and gets stuck on the white loading screen and becomes unresponsive and I’m unable to click buttons. Killing the app is the only remedy I’ve found.
Dec 6 2018 11:56AM
2 0
profile picture
eheath
Posts: 61098 - Karma: 118,246
ButteredToast.It never happens right off the bat, usually after 5-10 minutes of browsing. Happens when I try to load content (usually a thread page) and gets stuck on the white loading screen and becomes unresponsive and I’m unable to click buttons. Killing the app is the only remedy I’ve found.


What is your internet connection like? Ive had white loading screens like that before with poor internet. Either way Ill send this to the Devs
Dec 6 2018 11:58AM
0 0
profile picture
ButteredToast.
Posts: 6459 - Karma: 2,570
eheathWhat is your internet connection like? Ive had white loading screens like that before with poor internet. Either way Ill send this to the Devs


200 mb/s on WiFi, LTE everywhere else
Dec 6 2018 1:14PM
0 0
profile picture
Mr.Bishop
Posts: 22671 - Karma: 75,830
ButteredToast.Using the app is a far better experience than mobile browser, but it freezes up often. Usually when loading threads, it freezes up on the white loading screen and I have to kill the app and lose my place to continue using it.

Pls fix. The app is great but kinda unusable for me.





I think I just replicated it. Is this what you’re seeing?

My menu is unresponsive and I had to close the app.
Dec 7 2018 9:23AM
0 0
profile picture
ButteredToast.
Posts: 6459 - Karma: 2,570
Mr.Bishop


I think I just replicated it. Is this what you’re seeing?

My menu is unresponsive and I had to close the app.


Yep! That’s exactly what happens
Dec 7 2018 9:39AM
0 0
profile picture
Mr.Bishop
Posts: 22671 - Karma: 75,830
ButteredToast.Yep! That’s exactly what happens


Ok perfect. We still don’t know what is causing it, but I replicated on my iPhone X so we should be able to figure it out!
Dec 7 2018 9:45AM
1 0
profile picture
Chubz.
Posts: 13918 - Karma: 25,656
Mr.BishopOk perfect. We still don’t know what is causing it, but I replicated on my iPhone X so we should be able to figure it out!


This is also happening to me, iPhone X iOS 12.1 as well. Happened twice in the last 10 minutes so I’m just using the safari rn
Jan 12 2019 5:36PM
0 0
profile picture
Mr.Bishop
Posts: 22671 - Karma: 75,830
Chubz.This is also happening to me, iPhone X iOS 12.1 as well. Happened twice in the last 10 minutes so I’m just using the safari rn


We’ve got it replicates, and have narrowed it down to a bug in the platform we used to build the app.

Waiting On a suggested fix. Should be incoming soon!
Jan 13 2019 8:25AM
0 0
profile picture
IanAvery-Leaf
Posts: 9926 - Karma: 9,344
iPhone X iOS 12.1.2 same issue but a grey screen vs white, happens whenever I reopen the app when it’s been in ram for a bit it goes unresponsive for 20 seconds then sometimes comes back or I just have to force close and re-open
Jan 13 2019 7:31PM
0 0
profile picture
Chubz.
Posts: 13918 - Karma: 25,656
Mr.BishopWe’ve got it replicates, and have narrowed it down to a bug in the platform we used to build the app.

Waiting On a suggested fix. Should be incoming soon!


no big deal! Minor annoyance but it takes what? 5 seconds to close and reopen the app lol

everything else has been butter! Keep it up guys. Also miss u doug :(
Jan 13 2019 7:36PM
0 0
profile picture
Mr.Bishop
Posts: 22671 - Karma: 75,830
Chubz.no big deal! Minor annoyance but it takes what? 5 seconds to close and reopen the app lol

everything else has been butter! Keep it up guys. Also miss u doug :(


Miss you too, bud! Gotta shred some laps one of these days again.

This bug is total bullshit, it is awful to have to restart. It happens to me too though, so I completely get how bad it is.

Sorry its taken so long to address. :(
Jan 13 2019 7:41PM
0 0
profile picture
IanAvery-Leaf
Posts: 9926 - Karma: 9,344
bumped into another bug when I checked in on a scheduled edit release today, the title bar in the iOS app can’t handle special characters

Jan 14 2019 2:22PM
0 0
profile picture
ButteredToast.
Posts: 6459 - Karma: 2,570
IanAvery-Leafbumped into another bug when I checked in on a scheduled edit release today, the title bar in the iOS app can’t handle special characters



Yeah I’ve always noticed this too. It can’t handle punctuation either
Jan 14 2019 2:39PM
0 0
profile picture
Dstan
Posts: 138 - Karma: 1,109
I don’t know what your tech stack is for the app or if you already have a solution for bug/crash reports, but I’ve been using bugsnag to alert me whenever there’s an error or crash in my app. It’s helped me catch so many things that I wouldn’t have otherwise. It might be able to catch things like this. https://www.bugsnag.com
Jan 23 2019 11:54PM
0 0
All times are Eastern (-4)