Horrible Customer Service, Horrible Product. Plus Scummit County. I remember 10-15 years ago the importance of supporting core brands like Line,Icelantic, Surface Armada, 4Frnt, ON3P, Faction that helped elevate the sport of Freeskiing during its burgeoning stage. These companies not only invested back into the sport but also had responsive customer service.
A poster on TGR won a pair of RMU skis with a huge concave in the base and RMU told them to essentially fuck off because they were give a way skis , therefore liberating RMU from any sort of accountability, warranty, or product support.
Moral of the story- Support the brands that helped build Freesking, not boutique brands created by bros living in Summit county(lol) with Man Buns that are riding on the sports coat tails.