So I've heard nothing but good things about J Skis. I work in the ski industry as a adaptive ski instructor, so 20% off plus their payment plan option seemed like a no-brainer. I bought a pair of the Invisible Whipits and after my first time using them I noticed a small crack on the topsheet of one of my tips. I figured it was nothing but after 7 times riding there were multiple of these cracks on the tips and tails of both skis, and one of the cracks expanded into large crack all the way across the ski. I'm new to the park on skis so a couple jumps here and there and some boxes is the extent of my ability. The rest of the time I was cruising groomers.
I sent J Skis an email and to my surprise Jason Levinthal called me back at 10:30 PM. At this point the customer service was great. He asked me what happened and I told him that I hadn't ran into anything, I've used the skis 7 times and that these cracks were showing up. He continued to say that my story was "bullshit" and that my ski was "totally fucked so there was no way I didn't run into anything." He told me that he was not going to send me new skis, the best he could do was send me a used ski, with a different graphic and I would have to pay shipping costing me $50 plus mounting the binding.
J also said that the tiny cracks were completely normal and that it occurs when the skier tail/nose presses or butters too hard. Considering he markets the WhipIt as a park ski I found this very surprising that the skis wouldn't be built to last.
I told him I would think about it and call back the next day. After discussion with the boys in the local ski shop, I told Jason that I would like to return the skis and that I either wanted a full refund of a new pair of skis. He replied asking me what I wanted and I ended up asking for a refund because I was wary of getting another pair and having the same thing happen. This is where it gets good.
J Skis ignored any phone call or email from me for 3 days before finally replying giving me the address to return my skis to. Finally I have mailed off the skis and am awaiting a refund from the company.
In my honest opinion, J skis are not worth the money, their customer service is very unorganized and unproffesional, and overall would not recommend them to anyone.