heres a lil story for ya . winter of 2010 i had a got a sick new pair of skis that were some really nice boutique brand rocker d / cambered skis, 185 in length. im leaving the name of the skis out cause the last time i shared this people just said the skis sucked and thats what happened. well the skis don't suck, i have a friend who's been riding the same pair i got in 2010 and they look like new. anyways..... so i take my skis into a very well respected shop in town ( " the best ") , iv e been using them for 14+ yrs. up at that point, given them A LOT of business, and never had any problems with them , in fact the MANAGER was my neighbor for 6 years and we were good friends ( i thought, ) and my family was good friends with their fam etc. Well i took them to get mounted, waxed, tuned etc. and had no worries. these were a directional sidecut ski with a the front of the skis being 15mm wider than the tails, and they had arrows pointing to the top of the skis on the sidewalls etc. basically they were really easy to tell which was the TIP of the ski, and what was the TAIL of the ski. so fucking obvious ... Well one week later i go to pick up my skis and am pretty pumped to get them ! lady was like , "heres your skis buddy", cool , well the only problem i have is that they are fucking mounted backwards !! as in the tail of the ski was the front and the tip was the back! the completely mounted the bindings backward on a directional sidecut pair of skis.. wow. so im like what ever can i talk to the OWNER please ( you always go to the top as soon as possible on these things) , well the owner wasn't there that day and would be in till tomorrow she said ( i wasnt surprised at all, he's the owner, and i just wanted to make the point i wanted to talk to the owner of the establishment ) etc. and not some ski tech. so i asked is the manager there. my old neighbor . didn't want to talk to manager really as i was pissed, but as i said i thought we were on good terms and he of all people would get it, as i know he knew they were a very spend y pair of skis. he says well we can just remount them for you, no bigie. well that was a biggie for me, i didnt want my 900 dollar pair of skis remounted as the holes would match up if i wanted them mounted where i wanted and since they were mounted backward the tech totally missed the mounting pad etc and i said that would not work for me. well he said thats all i can do for you man, so i said ok, ill wait and talk to the OWNER, not the fucking MANAGER. i went back the next day, explained everything clearly and was very friendly and let him know iv e been supporting his business for over a decade etc and i was not happy with what happened or the offer i was given the day before. he was very understanding as i kept my cool and gave me two options 1. we will buy the exact same pair of skis that you had and you can keep the ones we fucked 2. you can pick out any pair in the shop comparable to the price of your skis and you can keep the ones we fucked. Well since this brand only made 30 pairs of that ski, option 1 didn't work, so i decided to pick out the new Atomic bencheters and got to keep my ones they fucked up. and i was happy and i thanked him for doing his best for fixing a difficult problem that could have been a huge hassle if i had to deal with that stupid fucking manager and ski techs. since then i had the skis remounted the right way once i got some bindings, they broke in a day right behind the binding sheet as i stated at the very beginning would happen haha . so im glad i got a new pair of chetlers at least to keep me going even tho after 3 years there pretty beat ha. But after this novel, the morel of the story ( at least in my case ) is to not fuck around with shop noobs or managers and go straight to the top asap . Also the fact i kept my cool and was extremely polite helped im sure, no ones guna be happy after getting their skis fucked, but at the same time no ones guna hook up an asshole. good luck buddy, sorry for the novel, just wanted to let you know this shit happens alot more than you think and i wanted to share how i handled the situation. good luck.
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