This logic fails me.
I ordered something Monday, but even if I hadn't, I would still realize that this is a difficult situation. Even if it is a deal, we're still purchasing something from them
rather than doing business elsewhere.
*It is inexcusable in any situation for any company of Saga's stature to fail to provide an accurate picture of the shipping situation. It can even be in a five-minute blog post. It wouldn't take long at all. Transparency is way better than nondisclosure.
*Customer service in sales like these always suffer, but the lines of communication shouldn't be completely severed. If that occurs, than perhaps the sale shouldn't even be offered. It's important for them to be available to their customers within a reasonable amount of time (i.e. less than 24 hours to respond to an email).
*Everything else about their company is top-notch, so it's difficult to see something like customer service as being the place where they suffer. It's so correctable that it's not even funny.
They offer excellent gear and they offered it at an excellent price. And this isn't a post bashing them. It's simply some constructive criticism. They could really improve their reputation in the ski industry by working on customer service and fulfillment. Those are the two areas where they continue, unfortunately, to struggle.
Formerly known as "ski.the.selkirks," "selkirks" is proud to be a WDFY/IDFY member. For more information about WDFY/IDFY, and to find out how to sign up, visit this link: http://bit.ly/11Zhyx