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April, 2024

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Fuck you First Drop

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pennstater
Posts: 1485 - Karma: 1,008
I am tired of dealing with shit from this company. Last year they fucked up my order, and I waited 3 weeks at least for them to fix it. Now I email them asking for a return. I openly offered to pay restocking fees and everything. I could not have been more polite in my email. Now it has been almost a week and I have not even heard back. Are you serious? The customer service is shit. I have defended this company in the past on several occasions, and now they are fucking me over. I can't ski until I exchange my pants for some that fit. I am so mad. /Rant
Dec 6 2011 7:42PM
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b.utters
Posts: 321 - Karma: 99
Did they fuck your order up this time or did you order the wrong size?
Dec 6 2011 7:48PM
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pennstater
Posts: 1485 - Karma: 1,008
I ordered the wrong size, but they won't respond.
Dec 6 2011 7:49PM
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45.
Posts: 3164 - Karma: 170
Waited a week?

You realize it's just a hand full of guys running this company - they just got in their entire line of product and are shipping orders out all day everyday.

I emailed Saga back in September about a PSIA prodeal, they responded to my email the second week of November. I waited over 2 months for that email - you don't see many people calling Saga out on shitty customer service.

Dec 6 2011 7:51PM
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pennstater
Posts: 1485 - Karma: 1,008
i need pants to ski?
Dec 6 2011 7:52PM
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Laurent.
Posts: 10054 - Karma: 25,277
Maybe you have the wrong email?

Whenever I email them they get back to me in a few hours or so.
Try it on NS or their Facebook page, they have been super helpful.
I also got a truckload of extra unexpected swag with my order, so I'm pretty happy with their customer service.

Dec 6 2011 7:52PM
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TheClap.
Posts: 21649 - Karma: 4,013
doesnt matter

Customer service is key, its why I stoped buying Saga and why I still buy over priced jiberish
Dec 6 2011 8:01PM
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45.
Posts: 3164 - Karma: 170
Never stated it was acceptable.

But a week is hardly a long time to wait - I agree, customer service is key. With that said, I have met the FD guys first hand and have nothing but great things to say about my interactions with them.

Paul McSweeny has always gotten things worked out for me - I couldn't ask for anything more from them.
Dec 6 2011 8:10PM
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.RYAN66
Posts: 5381 - Karma: 235
just thought id drop this hear.






Click for larger image
Dec 6 2011 8:16PM
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P.opsicle
Posts: 478 - Karma: 29
Thats Great, But maybe you should have ordered the correct size. Not to be harsh, but it's not first drops fault that your not able to ski because you in the first place had the order incorrect.
Dec 6 2011 8:36PM
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Hubsta
Posts: 1279 - Karma: 156
Pick up a phone. It's always easier to speak to someone on the phone and get your problems sorted then bounce tones of emails back and forth.
Dec 6 2011 8:41PM
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Enstrut
Posts: 1388 - Karma: 362
no need to drop the f bomb on a company when you made the mistake. they should be able to respond faster but its not priority for companies to look after people that made mistakes with their orders. They are probably worried about getting peoples orders in on time and making sure they didn't make any mistakes themselves. You'll just have to wait it out or call them, whatever you need to get you stuff right. I urge everyone to just be more careful when ordering stuff. I saw a thread a while back when some kid went on a rant about ordering a S and wanted an XL. If you can't distinguish between an S and a XL I don't think you should be trusted around computers.
Dec 6 2011 8:56PM
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Hermondo
Posts: 1244 - Karma: 52
i would say a week is about the max you should wait for an email. granted orage is a larger company, i received an email back from them within a few hours. the service was incredible. if you want to grow your business, fix you pr.
Dec 7 2011 1:11AM
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skithesprings
Posts: 9086 - Karma: 1,349
First Drop don't give a fuck


Dec 7 2011 1:38AM
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David
Posts: 137 - Karma: 3,765
We respond to ALL emails, and we pride ourselves in having some of the best customer service in the world. Maybe your spam filter is catching our emails to you. What's your email address?

Why wouldn't you send us a message on FB, or though our website, or on NS, etc before you made a post like this?
Dec 7 2011 1:58AM
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TheClap.
Posts: 21649 - Karma: 4,013
bc real companies reply to e-mails and not their FB/NS
Dec 7 2011 2:36AM
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TheClap.
Posts: 21649 - Karma: 4,013
and OP besides LJ, who wears FD? beesides those old dudes who got tatt'ed up.


ooo wait
Dec 7 2011 2:50AM
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skiingblowsme
Posts: 664 - Karma: 100
get shit on op
Dec 7 2011 7:00AM
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Newschool_Pope
Posts: 2473 - Karma: 267
saga has always responded to all my emails and order changes within 1 day. they are 100% legit. and im a foreign customer so its extra nice they put up with this hassle.
no hate on saga please...

i cant speak of FD, but why is everyone so hesitant to call a company? instead people wait for weeks and months for a reply email, when a simple phone call would clear things up.
Dec 7 2011 10:03AM
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joshua
Posts: 5046 - Karma: 1,280
Thats actually a common misconception, I take it you haven't seen GNAR?
Dec 7 2011 10:20AM
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jibjunkie
Posts: 3807 - Karma: 191
because they dont post their phone numbers. neither saga nor first drop has onelisted on their site. its a lot easier to ignore an email than a phone number so pretty smart move on their part
Dec 7 2011 11:07AM
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Willard
Posts: 5117 - Karma: 429
hmmm sounds like you fucked up..how hard is it to double check what your ordering when your spending that much money
Dec 7 2011 11:11AM
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logange
Posts: 1428 - Karma: 159
no hate to first drop or any companies for that matter, but with people liking theyre clothes excessively baggy now a days its actually pretty easy to get sizing messed up, I ordered large saga last year because I wear large everything else ski gear and because everyone on NS was telling me large would fit great, well turns out for large saga to fit I need to have the velcro waist as small as possible, thus i exchanged them for a medium.

just sayin
Dec 7 2011 6:48PM
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Trace.
Posts: 1460 - Karma: 624
soooo Ninthward. I personally have never had problems with FD's customer service, like David said hit them up through another median sometimes emails do get lost in the spam filter
Dec 7 2011 6:54PM
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NW_Rider
Posts: 2580 - Karma: 314
ouch, and its only going to sting worse.
Dec 8 2011 1:35AM
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Goosefiends
Posts: 1095 - Karma: 2,715
i once made an order that ended up taking 5 months to clear up, no joke
Dec 8 2011 1:42AM
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MNS
Posts: 5386 - Karma: 3,241
pretty unfair thing to say for many reasons I'm too lazy to type
Dec 8 2011 2:49AM
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SeanTom
Posts: 7936 - Karma: 1,747
this is so damn ninthward, i fucking love it.
Dec 8 2011 3:14AM
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joshua
Posts: 5046 - Karma: 1,280
Who needs pants to ski? Put on some jeans and go shred who cares, ive been wearing snowpants from sport check for the past three years and they probably have over 30 holes in em, still going strong tho!
Dec 8 2011 7:49AM
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skiingute
Posts: 630 - Karma: 15
First Drop has always been real awesome with me. I've ordered through them multiple times and have had nothing but stellar customer service. I've always just replied to the confirmation email they have sent to get the correct email address. I've changed orders and although it might take a week to get back to me sometimes, they pull through and have always done what I've asked and have always met my expectations.
Dec 8 2011 10:42AM
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LittleFoot
Posts: 1667 - Karma: 57
Why are you trying to turn this into a first drop hate thread? I think it's pretty amazing that you can make a thread on NS that the owner of the company responds to. And your other comment kind of proves that you don't really buy jiberish because of the customer service. You probably saw tom wallisch wearing it in an edit and had to have it. Who the fuck cares who rides for first drop?
Dec 8 2011 11:47AM
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10...nuffsaid
Posts: 308 - Karma: 54
Did YOU reply to the OP on his NS or did you just post here? That isn't ANY sort of professional.
Dec 8 2011 12:07PM
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teleak
Posts: 2251 - Karma: 105
FD hate threads are honestly the funniest thing on NS these days.
Dec 8 2011 1:10PM
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Willard
Posts: 5117 - Karma: 429
Thats why sites have size charts and theres so many threads on how tall a fd/saga xl/l is
Dec 8 2011 3:34PM
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chris.goodhue
Posts: 946 - Karma: 6,204
hahaha
Dec 8 2011 4:51PM
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TOAST.
Posts: 7281 - Karma: 33,453
No, they are trying to clear up their name a little bit. If they would have just messaged him on NS, people would still think that he was being ignored.

OP should have tried so many other things before making this thread.
Dec 8 2011 5:18PM
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Caleb.E
Posts: 3556 - Karma: 1,014

fd with bad custimer servis? i dought that its most likely ur problem (not hating just saying).

I personly worked with david him self to get a pair of pants from there retailer in the UK. i didnt have to pay any etra shipping and they came in the first couple of weaks. in my opnion they have some fo the best custemer sevice for a company there size.

Pardon me for my spelling im in school

Dec 8 2011 7:43PM
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