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Did my local shop 'eff up?

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Boooshank
Posts: 1650 - Karma: 160
Hey NSer's. I made this thread in Gear Talk aswell, but realised I needed quick eyes time as I'm going back to the shop tomorrow.

I need some knowledge and opinions on a waxing I got a local shop 3 days ago. Shouldn't be too hard for some quality advice on what to do. Please bear with me as I'm shit at writing/wording plus knowing fuck all about wax/tune etc shit does't help.

So, I have a pair of K2 Revivals in 9.8/10

I recently picked up a Living Social coupon for a lift ticket to Bear Valley, $50 in store credit and a FULL service tune up, total cost of coupon was $70 (Promotional value $120)

Went in, spent the credit, got the ticket, got the FULL tune-up. (picked up my skis 2 days later)

Didn't check my skis condition at time of pickup.

Skied all day on them yesterday, came home. Wiped the bases and noticed one of my tails.

Click for larger image

The rivets have been completely flushed with base?! Uneven at that. Looks like what ever method of buffing up my bases was done was held to long on. Notice as well, the notch missing at the tip. Unsure weather the missing edge is linked to the reason for the rivets being ground down as I never noticed it before but again, Its only missing on that ski.

Heres a pic of my other tail. Clearly not ground down and flush. You can even see where the clean base starts from having dirty tips.

Click for larger image

So they fucked up right?

Theres no way I could of done this? I bailed a few times in the park, but nothing like what I'd expect you'd have to do to ground them down that much.

Obviously I'm going back there with my skis tomorrow to see what they say. Just want some advice before I go in there on what to say and expect. These are my first pair of skis and love them like a newborn, but seriously, A FULL tune up shouldn't entail a grounding down and what looks like negligence with tools should it?

Another query I have is, should a FULL tune up be more than a waxing? Any gouges I had on my bases should of been filled right?
I think because I got the tune-up for a discounted price, corners were cut and I just got cheapo tune. Instead of getting the FULL service the coupon said I'd get. More bothered by the fuck up than the difference in the tune up but again, I don't know shit.

Anyone else had problems like this? What dd the shop say? Have I got a leg to stand on being as I've skied on them since the tune-up and didn't check them at pick up?

Any thoughts/opinions would be greatly appreciated.

Thanks

Lee.


Nov 29 2011 2:41AM
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troben
Posts: 183 - Karma: 34
This. they need to give you your money back, if not pay to fix, or get you new skis
Nov 29 2011 3:56PM
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icon1234
Posts: 3081 - Karma: 1,475
Yes but if you plan on grinding your car on rails (yes a bad example) then the cosmetics of the car are really pointless. In the case of the OP, it is purely cosmetic damage, which you can't even tell unless your looking at the base of the ski... Sure the shop screwed up, but it seems the OP feels as if he should overcompensated than what the true cost of the damage was to the ski.
Nov 29 2011 4:03PM
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Gmart
Posts: 1634 - Karma: 273
o? just throwin some ideas out there, what are they there for then?
Nov 29 2011 4:56PM
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snocompton
Posts: 2014 - Karma: 267
dont tell them you skied on them a day already. 
Nov 29 2011 4:57PM
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kootenayklaus
Posts: 3914 - Karma: 2,179
Check your meter.
Nov 29 2011 5:04PM
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Gmart
Posts: 1634 - Karma: 273
 not being a wise-ass either im serious, in rereading this i could see if someone takes that the wrong way, what are they there for, like i said before i know on other k2 skis they do have holes for skins, is there even a function of those rivets?
Nov 29 2011 5:16PM
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Session
Posts: 5319 - Karma: 21,403
If cosmetics didn't matter then you wouldn't have pictures in your profile trying to look steezy.
Nov 29 2011 5:59PM
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CassiusClay
Posts: 1757 - Karma: 2
You will be fine. Shop's do however seem to be hiring more and more dumb fucks that can't figure out how to do shit though. Find a better shop from here out to work on your skis. Let the original shop know you're pissed and don't even go back for the free tune they offer you. Fuck em.
Nov 29 2011 7:24PM
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icon1234
Posts: 3081 - Karma: 1,475
Are you fucking kidding me, did you seriously misinterpret what I said that badly? I never said cosmetics didn't matter, I simply said they are not as important as the functionality of the ski itself. The OP thinks minor cosmetic damage, which in this case is pretty much the equivalent to a pretty big top sheet chip, is grounds for major compensation from the shop. When clearly the damage done isn't going to affect his riding at all, and can only be noticed when the ski is looked at from the bottom. Therefore, the damage done by the shop is pretty negligible and he maybe deserves a free tune up and an apology from the shop at best.

You bringing up pictures in my profile from like 3 years ago is cute though, to bad they did nothing to help you prove your point.
Nov 29 2011 8:34PM
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thehighestllama
Posts: 81 - Karma: 464
To answer your question: yes, your shop fucked up, and they fucked up bad.

But don't worry too much about it. 1. You can get new rivets and 2. your shop will probably buy them for you. I know that doesn't make up for the fact that it was caused by pure negligence, but if it's truly a good shop, they want your business and to make you happy. Just walk in calmly and ask to speak to the manager or owner. Don't get mad (or at least pretend not to) and that will make everything a million times easier. I work in a ski shop and trust me, when a customer is being cooperative, I tend to drop everything to try to make that guy (or gal's) day a little better. If a customer is being a complete dick and bitching and moaning, you could theoretically annoy the management and thus ruin your good relationship.

So pretty much, if the shop is worth it's salt, then they will be more than happy to help you out if you are pleasant and understanding (regardless of how mad you actually are)
Nov 29 2011 8:39PM
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james6345789
Posts: 4763 - Karma: 465
Tons of lols in these replies.
Nov 29 2011 9:12PM
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jcjs
Posts: 136 - Karma: 64
Ah, rivets are mostly for show, maybe let em know what they did get a free tune out of it or something but I wouldn't be worried about it. There really only there if delam starts to happen it shouldn't go further then the rivets. Don't sweat it if you lose 1 or 2, you'll just have a hole there might want to epoxy it or something though
Nov 29 2011 10:04PM
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SFBv420.0
Posts: 2539 - Karma: 3,124

skis so shitty they need rivets to keep from delaming ????

wow what will made in china2 come up with next???

You aint gonna get much kid your skis are fine and you can jump up and down and start retard threads but I doubt you will get much aside from there is the door, don't let it hit ya on your way out.

Oh and you don't need shitty holes and plugs in your skis to make a sled or use them as anchors on rapell

Nov 30 2011 9:34AM
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CrotchKiller
Posts: 9037 - Karma: 6,940
you sound like a bitch
Nov 30 2011 9:51AM
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Boggs
Posts: 1039 - Karma: 208
Agreed. Made in china2? Did you come up with that on your own, or did mom help? K2 makes sick skis man.
Nov 30 2011 10:08AM
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J.D.
Posts: 21362 - Karma: 5,141
They've had tip and tail rivets since long before they moved production to China. But I'm sure you already knew that.
Nov 30 2011 11:44AM
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Boooshank
Posts: 1650 - Karma: 160
Your a tool bro.

Rivets are being replaced.


Nov 30 2011 2:35PM
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