Should I be worried and should I got back to my shop?

'Effed the title up.

I think when you go in there its important to do some prep about what you are going to say. Some things I've learned over the years about getting what you want in customer service situations:

First off, ask for the manager right off the bat, no one but him is going to be able to do anything about this whatsoever, so you are wasting your breathe to talk to a tech or anyone else.

Identify what the official policy is about tuning, or in this case basegrinding and tuning.

Identify how they didn't ahere to the policy. (does every k2 that comes through their shop get the rivets ground off? I doubt it) Also stress how these rivets are not just cosmetic, (even though the kind of are) that this one is now not doing its job because its got belt sanded off by a neglegent tech.

Make sure that you stress how they didn't live up to your expectations. Even though you skied on them for a day it should be clear if the edges have been recently tuned, and if a full basegrind was done. Any unfilled baseshots will be more arguable because they could say you did that skiing on them. Maybe don't say you skied on them yet or just don't bring it up unless they ask.

Finally you need to clearly identify what you want. I think replacing your skis in this situation would be kind of extreme, its not like its a huge deal, but I would expect something in the neighborhood of an apology and like 100 dollar gift card type of thing.

Its important that you don't get sucked into arguing with whoever you are dealing with over small details. If the shop manager is giving you attitude just stick to things like, "I would expect better from this shop.'' andd stuff like that. Stay calm, stay respectful, but don't cave. If you are young it might be a good idea to bring your dad or older sibling or something.

good luck man

@Casey.

^Can't beat that advice. But fuck, finding a decent shop these days is nearly impossible. The dumbest shit just keeps happening, people just do the bare minimum of their job and stop there.

I replied in the other thread, but yeah, finding a good shop is hard.  Solution:  buy your own tools and have 'atter.  You save money in the end and you can be as picky as you want.  To be honest I'm not sure why they ground the bases if you hadn't skied on them as well.  That's pointless.

Yeah the big important thing is to be super cool with the manager. Like it was said above, don't cave but don't be a douche either. My buddy had something similar occur. He just wanted a wax and edge job but when he got em back they had ground the bases so much that he wouldn't ever be able to get a base grind again. So he talked to the manager and without even asking they offered him to pick out any ski he wanted at pro price. Think it was like $125 or $150. So he got a brand new set of skis and mounting was free too. But he was really laid back with the manager and I'm sure that went a long way. Now I know that some may say they shoulda replaced them for nothing but he kept the old skis which were completely still rideable and on top of that they were two seasons old. I honestly think he got hooked up nicely. Will that happen for you? I dunno but good luck either way.

A full tune-up doesn't usually include base repair. Usually it will only include base grind, edge sharpening and wax. Base repair is extra.

In response to your rivets being ground down, just go into the shop and calmly explain that you think there was an error in the service they provided you. Getting all worked up isn't going to solve anything and the manager will probably make a snide remark about how you bought got a discount yada yada yada... Rivets are no big deal, if they're a K2 dealer they can call K2 and order a new set of rivets for you for free.

I think you're ok. As far as I can imagine, they haven't don anything to actually affect the rivet since all they did was hit the outside. The rivets on my disorderly's are somehow still fine, but even if they weren't i don't think it'd be much of an issue.

A note on the edge notch - this is just the point where the edge wraps around and meets itself during manufacturing. It wouldn't be due to anything the shop did. It's present on plenty of skis. :)

now you have an excuse to sell those and buy a decent ski

soooo ture

The rivets are mostly cosmetic if Im not mistaken, my buddy had one of his fall out on his last year and he still skis them no prob. But go into the shop and tell them your story and as was said earlier, they should be able to order and replace the rivets. As for the edge crack, they probably did that too but your edges gotta start and end somewhere, Im not that familiar with k2's so I dont know where they are supposed to be. If it was their fault with the edges, unless you ride hard on rails and urban stuff, it probably wont have any effect on the skis so no worries, but if you do then you should get that checked out. My edges on my ar6's have gaps like that which are filled in with base material and they have yet to seperate/

^ Hello, those rivets are there because K2 skis suck and constantly delam, as they have for years. K2 has a marketing spin on their rivets to make them look punk or some shit, but they aren't just there to be cool.

the shop fucked up your skis enough to get a free replacement pair IMO. Go in there with a positive and respectful attitude and get what you deserve.

first off, the tune: it says STONE because they stone ground the base. it is just a method of doing it, makes no difference here. normally, a tune will include a grind, wax and edges sharpened. depending on the shop, sometimes small basework, but nothing more than a ptex drip before it goes in the grinder.

the edge: standard on skis. it is one continuous edge, so there is a place where the edges meet. that is probably in the tail, where it will get the least impact that could cause edge pull out.

now the rivet: the point of these is for some extra strength to prevent delams. the ski is just a bunch of layers of materials stuck together with epoxy. sometimes the bond isnt as strong, so there can be a delam where a layer starts to essentially peel off. K2 uses the rivets as a extra assuance that it doesnt happen, becasue it essentially clamps it down. most skis dont have this, and it isnt a problem. based on the way it is put on the ski, it looks like there might still be some hold in it, so it shouldnt be an issue. that said, it should also be easy for the shop to pull the rivets out and put new ones in, if they are a k2 retailer they should be able to order more, or they could just use generic rivets. just talk to them, you could probably either
a. have them apply new rivets
b. (less likely)make an aggreement with them, that if it delams where the rivets are missing/weaker (their fault), they are responsible for reimbursments.

also for the skins you mentioned, some more powder oriented k2 models (hellbent, kung fujas, obsethed) have pre-cut climbing skins, and the rivets are different, so that there is a removable plug that opens a hole that the skins can be attached too. the revival doesnt have this, so it is not an issue.

hope that helps

Ridiculous, The rivets are purely cosmetic. K2 top sheets tend to delam, doesnt affect how the ski rides at all. But the rivets don't prevent it. There is no way you deserve or will get free skis for the damage. If I were you I would just leave it be. You cant notice them and they don't affect the ski at all. If it really bothers you take them to the shop where best case scenario they will offer you rivets free of charge.

Ive never owned K2's so Im unaware that they constantly delam, but it all depends on how you use a ski. Dude says he is 29, so Im thinking he aint a typical park rat like too many nser's are and believe that that is the end all be all of skiing. So if he doesnt ski much park the chances of a delam are waayyyyyy less.

The revivals do not have removable tip rivets. Its not an issue of performance, its more about principle. If he wanted to have a fucked up tune he would have done it himself for free. Instead he paid for a professional job and got less than a professional outcome. Beyond that, its up to OP and the shop manager to negotiate a fair agreement, but he's definitely owed something.

Sure, and if they are a good/professional shop they will replace the rivets free of charge. Other than that he is not owed anything. He shouldnt walk into the shop expecting a new pair of skis. In my opinion the damage isnt even worth the effort to go back to the shop.

the rivets are more than cosmetic. k2 skis delam super easy and they put them there for that reason. without them they wouldn't last a few days