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Really, Level 1?

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FreeskierRocco.
Posts: 3740 - Karma: 91

So in July I preordered Eye Trip, and along with the order I ordered a sticker pack and a poster pack. In September (or whenever they started sending out) I saw everyone was getting their orders, and I wasn't.

So, this was the first time I emailed them, and they replied very quickly and got my movie and sticker pack out to me. During this they told me that the posters ship in a seperate poster tube, which I understand so I figure it would come within a couple days.

2 weeks after I receive my movie and stickers, I still dont have my posters. I email them, they respond saying they will resend, I still don't receive them.

For the last 3 months, I've been emailing Level 1 and now they don't even respond to me. I understand it's only posters and whatnot, but I PAID for the almost 6 months ago.

What should I do, NS?

Dec 17 2010 10:47PM
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joshua
Posts: 5046 - Karma: 1,280
From all these threads it sure seems like the ski industry in general needs to figure out how to use the postal system....
Dec 17 2010 10:59PM
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Gstrong
Posts: 4776 - Karma: 518
September to now isn't 6 months...
Dec 17 2010 11:01PM
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FreeskierRocco.
Posts: 3740 - Karma: 91
Paid in July...
Dec 17 2010 11:03PM
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chardi
Posts: 5040 - Karma: 59
hahaha
Dec 17 2010 11:03PM
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chardi
Posts: 5040 - Karma: 59
you should ask josh berman
Dec 17 2010 11:04PM
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FreeskierRocco.
Posts: 3740 - Karma: 91
What's his email?
Dec 17 2010 11:05PM
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chardi
Posts: 5040 - Karma: 59
i don't know it, but i'm sure some one on here does and could give it to you if you asked them
Dec 17 2010 11:08PM
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LuminatX
Posts: 197 - Karma: 40
Just ask for a refund.
I'd be pretty pissed too after that amount of time.
Dec 17 2010 11:11PM
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FreeskierRocco.
Posts: 3740 - Karma: 91

Yea they won't even respond to my emails now.

And do you know who might have his email? Should I just ask Bishop or something?

Dec 17 2010 11:15PM
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chardi
Posts: 5040 - Karma: 59
its all you dude. just go for it
Dec 17 2010 11:16PM
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Spinoza
Posts: 12763 - Karma: 3,844
yeah that blows,   but give them the benefit of the doubt - ive only had good experiences with them.
review your order to make sure you put the right address, then try to get in contact with them,  I know it must be frustrating but im sure theyre not intentionally ignoring you
Dec 18 2010 11:59AM
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thebeesknees
Posts: 3660 - Karma: 160

i know honestly

Dec 18 2010 12:23PM
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skiRay
Posts: 7558 - Karma: 926
haha yes this. ive had great experiences and service with moment and armada. and thats about it. Luke at moment is awesome, and Armada just gets back to me within a few hours. level one however ive had a similar problem: 2 years ago i ordered a jiberish colab hoodie and it took 8 weeks to come and it was ordered in november
Dec 18 2010 12:30PM
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chardi
Posts: 5040 - Karma: 59
yea shit happens. i've never done anything with moment, but armada has good customer service. the problem with level 1 is that its not a big company. its just a couple of guys making movies. they're so busy doing their own projects and work or school or whatever, that stuff like this just gets missed. i'm sure you've been really busy and just forgot to do something, well that is how this stuff happens.
Dec 18 2010 4:50PM
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FreeskierRocco.
Posts: 3740 - Karma: 91

The address is correct because I got the movie and stickers which were in the same order.

If anyone has Bermans email please PM me. Bishop hasn't responded.

Dec 18 2010 10:41PM
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El_Barto.
Posts: 11630 - Karma: 24,465
it seems like every company you order from finds a way to dick you around for a bit or ship the wrong gear. starting with teh NS tshirts you bought a year or so ago
Dec 18 2010 11:05PM
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FreeskierRocco.
Posts: 3740 - Karma: 91

Yea Nick. The ski industry just randomly hates me haha. Jiberish sent me the wrong crew too from the new line.

:(

Dec 18 2010 11:08PM
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[evan]
Posts: 5628 - Karma: 119
Hey bro i'm not 100% on this, but i think that Tom Wallisch might also have some involvment in the ownership of the company because a few weeks ago he posted a status on Facebook about him being the owner of level 1. It would probably be easier to get his email than Josh's.
Dec 18 2010 11:10PM
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FreeskierRocco.
Posts: 3740 - Karma: 91

Wallisch rides for Level 1, pretty sure he doesn't own any of it.

and I'd say Berman's (the owner of Level 1) email would be much easier to get.

Dec 18 2010 11:12PM
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Twinjibber77
Posts: 6239 - Karma: 2,356
Don't worry they will send you a hat and a t-shirt and everything will be alright!
Dec 19 2010 2:40AM
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TaySwift
Posts: 3436 - Karma: 1,622
times like this , teleportation would be amazing for companies like level 1 and saga
Dec 19 2010 2:56AM
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Schlop
Posts: 3640 - Karma: 24
Every ski company's scapegoat
Dec 19 2010 3:54AM
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G-stav
Posts: 93 - Karma: 39
Think it was like last year I ordered a script tall T and the (at the time) new tall thermals.
I got the tall T but no thermal.. after sending them bout 3 emails they answered a bit less than a month later and said they had lost the order. I live in dubai witch is a prtty far way so I understood. To stay loyal to their customer they sent me a NEW thermal + 1 stickerpack..
So it obviously means a lot to them to make their customers happy and im sure ull get it soon
Dec 19 2010 6:14AM
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tWalnuts
Posts: 1504 - Karma: 105
i have no problems with them at all. i orderd the new collab tall tee, and a sweatshirt. i think i ordered it on like dec. 5? and i got it yesterday. id say thats pretty good. but good luck getting your stuff bro, hopfully they throw in a tee or something.
Dec 19 2010 8:39AM
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jarrell
Posts: 90 - Karma: 10
They ran late on my t-shirt order and I just contacted them on facebook. They were pretty good about it. I'd try that.
Dec 19 2010 9:17AM
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Twinjibber77
Posts: 6239 - Karma: 2,356
Right you are. And i'm not sure if i like it or not haha
Dec 19 2010 12:49PM
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Siroteknologies
Posts: 434 - Karma: 75
If I may interject for just a moment:

We at Level 1 strive for excellence from filming to filling orders, and we never want to leave a customer or fan dissatisfied. The way this portion of the order was handled was certainly well below our standards, and I take full responsibility for it.

We ship all our posters in separate tubes to ensure quality. I know I personally shipped these posters, and I can only assume they were swallowed somewhere along the line by the USPS. It is a rare occurrence that this happens, but it is an unfortunate reality. By the time I heard about the lack of posters, I was out of the country with little to no internet access.

This is, of course, no excuse.

We will be shipping a brand new set of posters first thing Monday morning, including an autographed poster from our personal collection, as well as extra swag. In addition, this will be refunded.

Thanks for reading

-Jonnie Sirotek
Dec 19 2010 10:44PM
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Aaaron.
Posts: 11817 - Karma: 903
ahaha
Dec 19 2010 10:48PM
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ShredAZ
Posts: 1054 - Karma: 641

Boom.

Another small ski company with impeccable customer service.

Dec 20 2010 12:15AM
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Troy.
Posts: 5070 - Karma: 12,545
We're going to find out (soon) that Saga and Level 1 are owned by the same company.


Or at least their customer support is ran by the same company.
Dec 20 2010 12:20AM
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I_liketobutter
Posts: 2664 - Karma: 997
I had an issue w/ a sweatshirt order last year sometime, and sent an e-mail about the issue.

Jonnie hooked it up, sent e-mails back and forth a few times, all w/ quick replies and then gave me a hat of my choice for the mix-up/delay. The mix up shouldn't happen in the first place, but i was 100% satisfied w/ the way they handled the situation. Seems like they are always ready to make the customer/fan happy by the message above. Usually mishaps like this are due to something out of the ordinary.

But I do agree on the suggestion that a lot of these new companies are not very good at learning how to use USPS/UPS/FedEx.
Dec 20 2010 1:00AM
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FreeskierRocco.
Posts: 3740 - Karma: 91

Just got your email man. Thanks

This is what all companies should try to do with customer service.

Dec 20 2010 5:48AM
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TaySwift
Posts: 3436 - Karma: 1,622
autographed posters, god dam, level 1 , you guys are on top of your shit.
Dec 20 2010 1:29PM
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