https://www.newschoolers.com/ns/forums/readthread/thread_id/569619/
The link has already been posted twice. If you haven't read my thread yet please do so now.
Though I own no pair of sticks made by Surface, it's very clear that they are a customer warrented company. Like minded people who share a common interest with their customers - skiing.
My next pair of skis will without a doubt be Surface and I will purchase with zero hesitations about customer relations and honoring said warranty.
The fact is, Surface has warrented that the fault of the skis snapping is big_spence's responsibility. If that's what Surface says, I would damn well believe it. Seeing how quick they were to help someone out like me who only owns their team poles, I could only imagine how well they relate to their clientel who own actual Surface paraphernalia locked under their boots.
Fact is, don't hesitate to purchase from such an incredible company based upon one New Schooler who has complained about their Nine Lives in every single NS thread posted about Surface.
I say go for it. If for some reason the skis do have a manufacturer defect and fail on you, I'de be willing to bet my left nut they'de replace it with a smile and a sincere apology.
-Brian
