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March, 2024

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Seriously saga? still no tracking numbers...

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Hovan
Posts: 664 - Karma: 30
Sorry to add some hate to the ski industry but its now jan 28, and I still have not gotten a tracking number for my saga gear, I ordered it in mid november. I got the first email update saying that it was going to be shipped soon, but have gotten nothing since. I have emailed them several times, and called them. Yet I have still not gotten a response. It even got to the point that i emailed them saying I wanted a refund, but they did not reply to my email. I have always had great customer service in the ski industry and am very disappointed to see business being run this way. What am I supposed to do, my old pair of pants have a few big tears in them, and I need new pants? C'mon saga I don't want to go buy new pants while waiting for yours to arrive. Can we seriously get our act together. Sorry to rant I am just very frustrated by this. Is this happening to anyone else. Oh an I live in California, so it's no like they have to ship overseas or anything.

Cliffnotes: I am being screwed by saga.

oh and please just don't say that it'll be worth it when it comes, because I am tired of waiting for it, and I paid for it with the understanding that it would be shipped December 15th, and not have it almost be February with no tracking number.
Jan 28 2009 3:11AM
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eheath
Posts: 61098 - Karma: 118,247
Dude you don't even know. Saga riders got their new outwear like LAST WEEK, just chill out man there have been so many threads about this already, if the riders barely got theirs im sure you'll get yours soon.
Jan 28 2009 3:42AM
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Hovan
Posts: 664 - Karma: 30
sorry man didn't know that, I've been super busy with school lately so haven't had to time to be on ns that much
Jan 28 2009 3:43AM
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Balto
Posts: 25985 - Karma: 4,398
most people's stuff came last week, i would keep calling
Jan 28 2009 9:40AM
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ladecker
Posts: 118 - Karma: 23
I'm on his side on this... it is defiantly bad business practice to promise a date and misinform, mislead, and not ship until almost a month later.  that is plain ridiculous.  most peoples ski season doesnt last for more than 4 or 5 months anyways and to not ship your product until a month after you planned, pretty much sucks...  There is so much competition starting up right now with smaller ski companies and outerwear and such that you cant make mistakes like this and expect to survive.  IDK just my thoughts on it
Jan 28 2009 11:14AM
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ladecker
Posts: 118 - Karma: 23
and I have to add..... this whole saga thing is turning into a real saga.  ha
Jan 28 2009 11:20AM
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Lemuel
Posts: 14477 - Karma: 10,515
why didn't saga have everything ready so they could ship their stuff before the ski season? i would be pissed too, I'm in CT and i only have 2 more months of the ski season left. hopefully Saga will learn from this and get their stuff sorted out for next season.
Jan 28 2009 11:20AM
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YT.SKEEZE
Posts: 609 - Karma: 17
Why should he chill out. He ordered a product from what he thought was a legitimate company but they have made no attempt to demonstrate that they care about customers service and are just demonstrating they do not know how to run a good business. Gigantic messups like this should not be overlooked just because they have dope product.

If you want results start dropping words like Better Business Bureau (atleast in Canada). Also always ask for a manager if they ever do pick up the phone.

Finally get to Vegas fast and give them a piece of your mind.
Jan 28 2009 11:49AM
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bigwhite.steeze
Posts: 8227 - Karma: 1,030
i have doubts that they'll get their act together for next year because if some of you dont remember this exact same thing happened last year...exact same bullshit.
Jan 28 2009 2:14PM
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IHOP
Posts: 2155 - Karma: 19
I just had a thought:

So imagine this, Brand new company named SAGA places an order with a outerwear manufacturer for a small (relative to everyone else) order of jackets and pants. Being that they are new and they have small orders they are denied credit or get very low credit from the suppliers. So, SAGA gets people to pre-order and buy their stuff early in the season and once they collect their money they put in a order with their supplier to start making this years outerwear in the middle of the season. Hence no one gets their stuff till the end of the season. Chronic cash shortages?

Just a random thought i just had. Purely speculative. What you guys think, feasible?
Jan 28 2009 5:23PM
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evtic
Posts: 1713 - Karma: 16

That is when they go out of business. Like a business should if they cannot create or distribute their products in a timley manner. I know Saga is dope, but business is business and you cannot try limp along forever with broken promises. I almost feel bad for Saga, the company I work for makes our own products and we would be out of business if we were two months late on delivery to people who paid their hard earned money, but its' business.

Jan 28 2009 5:39PM
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Hovan
Posts: 664 - Karma: 30
thanks guys, i'm just not sure what to do since i have called and left messages, and emailed them multiple times. so if any of you know people that work for saga, or who could help me out I'd appreciate it
Jan 28 2009 7:15PM
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fouldsys
Posts: 7404 - Karma: 39
im in the same boat as you man. 4 emails, multiple phone calls where noone picks up, several messages left(when mailbox isnt full). no response. honestly, there should be a saga boycott next season.
Jan 28 2009 7:21PM
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K2skipunk
Posts: 2837 - Karma: 111
I e-mailed them two days ago, and I got an e-mail back today with my tracking number.
Jan 28 2009 9:54PM
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constpapa
Posts: 835 - Karma: 327
Almost February and still aiting for my ski suit? I'd be super pissed too man, that's like half the season already done....
Jan 28 2009 10:53PM
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ladecker
Posts: 118 - Karma: 23
I just had a thought:

SAGA failed.

 they should have preordered their stuff way in advance if they would have trouble.  you cant take peoples money, promise them products and then fail to deliver until long after you promised.   no good
Jan 29 2009 11:09AM
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Luc.
Posts: 7540 - Karma: 59
i hope they realise this is 100% the reason i am not buying a suit from them next year....and that makes me mad cause i REALLY wanted one...
Jan 29 2009 5:03PM
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ct_steeze
Posts: 1175 - Karma: 153
yeah i ordered a jacket from them like last week and they sent me the tracking number right away and its gettin delivered tomorow
Feb 11 2009 10:02PM
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Silence
Posts: 16030 - Karma: 149
The damage done because of these delays is probably irreversible when it comes to orders for next season.
Feb 11 2009 11:01PM
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uni-corn
Posts: 13846 - Karma: 651
Same here
Feb 11 2009 11:51PM
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steeze2pleeze
Posts: 362 - Karma: 14
i can honestly say that saga has lost my business until i hear that they have fixed all of this. i was planning on buying a ton of saga stuff, but i dont make enough money to buy there stuff and not have it come. I think saga makes THE sickest outerwear, but i can't afford to count on a company that does business like this. Again, saga has lost my endorsement and potential cash until they get their act together
Feb 12 2009 12:14AM
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