Welcome to the Newschoolers forums! You may read the forums as a guest, however you must be a registered member to post. Register to become a member today!
of course they will know.
all the need to see is the rail marks in your base and they know what caused it. they might replace it or they might not.
basically your best bet might be to be straight up with them. if you go back to your shop and say "i don't slide rails" they'll probably laugh at you.
this shit happens and it sucks when it does but don't expect the company to replace your skis