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4frnt Warranty Rant

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SkiingNinja
Posts: 1964 - Karma: 880
I have heard people say it was difficult dealing with 4frnt warranty but I figured it would all work out....I was wrong.  After about 3-4 weeks of riding my STL's, I fell on them and bent the core.  From my binding up, the ski has reverse camber.  I thought it was a for sure warranty.  I emailed 4frnt and they said that a bent ski is "pretty much a broken ski" and is not covered under warranty.  I think that's wack.  They should stand behind their product.  I had a small problem with my liberty's and they sent me new ones really fast.  Long story short, I am never buying 4frnts again.  There's my rant.
Oct 31 2007 8:33PM
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steezyjibber
Posts: 15967 - Karma: 11,016
message 4frntskis on here and talk to him about it in depth
Oct 31 2007 8:35PM
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SkiingNinja
Posts: 1964 - Karma: 880
i do want to add that I respect 4frnt for progressing the sport and I met sterbenz and he is a really cool guy. I just disagree with their "business ethics"
Oct 31 2007 8:38PM
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GatoGordo
Posts: 1496 - Karma: 10
Break your others and you have some sick pow skis.
Oct 31 2007 8:38PM
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R.Fahey
Posts: 8602 - Karma: 539
Where did you buy them from?  If you buy new skis this year get them from Tramdock....  They have a lifetime warranty... no matter what.  Like, in 10 years if you snap them... just return them. 


Oct 31 2007 8:40PM
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SkiingNinja
Posts: 1964 - Karma: 880
i didn't get em from tramdock. but if that's true rich, then i will definitely get my next pair from them
Oct 31 2007 8:42PM
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skier_boy26
Posts: 11295 - Karma: 502
tramdock/backcountry has the best return policy out there. its very true
Oct 31 2007 8:45PM
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4frntSkier
Posts: 4008 - Karma: 143
i had problems with stls back in the dayi hope they are better now
i love the tnks
Oct 31 2007 10:02PM
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fouldsys
Posts: 7404 - Karma: 39
i got some tnks this year. hopefully they will hold up.
Oct 31 2007 10:18PM
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Justo8484
Posts: 3905 - Karma: 204
welcome to my world, they did the same thing when i snapped my MSPs carving a turn.
Oct 31 2007 10:46PM
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Capurnicus
Posts: 9947 - Karma: 1,886

Weak, and it's unfortunate because 4frnt is otherwise a very chill company. A manufacturer's warranty reputation is one of the major things I take into account when buying skis. It would blow to have your skis break (which always happens) and then be high and dry forced into shelling out again for new skis...fuck that!! That's why I ride Armada. Unquestionable warrranty. I was going skiing this summer and my shit broke a couple weeks beforehand and they Overnighted me skis to get them here in time. No charge.

Oct 31 2007 10:47PM
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NoTeefa
Posts: 9566 - Karma: 129
weak
Oct 31 2007 10:50PM
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Bodeau.
Posts: 1637 - Karma: 48
Thats awesome, seeing as i just snapped my last pair of line skogens i think i will try armada
Oct 31 2007 11:40PM
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Microcosm
Posts: 4765 - Karma: 153
stinks, not the first story of it's kind either.
from what I hear Armada has the best warranty, there are constant post praising them
I just bought bluehouse skis and they've been awesome to people who are having trouble with the skis and replacing them right away too so hopefully that will last.
Oct 31 2007 11:53PM
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Pwn.Mode
Posts: 1061 - Karma: 10
fo sho'! armada hooks it up big man, between me and my friends we've got 2 replaced and no problems at all. Tyson Hall is a real legit down to earth guy and will help you with all your needs. 4Frnt has the worst customer service i have ever seen in any company ever. i went to demo their stuff at demo day at stratton and i tried for like 35 mintues to get on a pair so i could have our shop pick them back up because i wanted to get some more core companies in the shop But alas No help at all. The same type of warrenty happened to my friend too with his TNK's guess you live and you learn.
Nov 1 2007 1:30AM
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hardey
Posts: 147 - Karma: 15
i have the same problem with my stl's and rode them only for 4 days and only 2 of that were park days - they say it's my fault and i don't get a new one - WTF!!! A friend had the same problem two weeks ago with his t hall's and he rode that ski for one season, he became a new one . why can't 4frnt do this!!!???
Dec 2 2007 12:37PM
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