What are your thoughts on this?
Also, here is the email I recently sent to them:
I don't really like to complain, but I am slightly peeved that my order has yet to arrive. I apologise in advance for anything that might annoy you, but I am slightly disappointed with your customer service.
I ordered some ski equipment from you back on the 26th of August. Shipping was standard shipping to Canada, which was meant to take 7-10 days. So, on August 28th, I sent an email, and directly quoted from it is the following:
"Has this been processed yet? I've received no info on shipping or anything... I'm just wondering. I'm not in a rush at all, but it would be great to have a trackng number ;)"
And on September 1st, I received a reply:
sorry, it shipped on the 28th to canada
and takes 7-10 business days
I will have a tracking # for you after labor day, so tuesday
thanks so much
I waited 2 weeks for another reply, yet there was none. So on September 14th, which was over 2 weeks later, I sent another brief email saying:
Would you happen to have the tracking number yet?
On the same day, you guys replied saying only the following:
let me get it
So, nearly a month later, I still have yet to receive my order, or any confirmation that you guys have even shipped it at all. I now look at the credit card statement, and it says the payment went through on September 5th. So, when you guys told me you shipped it off on August 28th, did you guys really ship without receiving payment, or did you guys lie? Maybe I'm overreacting, and only just stuck at customs. Whatever it is, I'd at least like to see some proof that you guys have actually shipped it off (which is why I've been asking for a tracking number). I never thought I'd need to say this, but I felt pretty sketchy buying from you guys, as I've received mixed reviews about your service. Some have been extremely pleased, while others have payed hundreds without receiving anything at all.
Bottom line is, I'd really like proof that you guys are legit and aren't just sitting there with my money in your hands. I paid $438.07 USD (after you guys matched all the original prices), and I have no idea whether you guys actually shipped my stuff, or whether you guys are just scamming money. I'd really like you guys to come clean on this one. I don't want another "I'm sorry, I it will ship tomorrow" and you guys don't ship it. Whatever the truth is, inconvenient or not, I'd like to know what is going on.
If you feel I've been unpleasant, I'm sorry, but I feel this is a problem that needs to be righted. I'm sure I'm not the only one who would be unhappy if cheated of $400+. I'm also sure I'm not the only one that has been disappointed with your service.
I'm hoping to hear back from you guys soon
--Ski Shack--> http://www.skishack.bryansoft.com
Support the INDIE companies!
PM for invite to Moment Skis Cult
PM for invite to Bluehouse Skis Cult
Tanakaskier - "You can take a man's money. You can take a man's land. But you do NOT take his skis."
Tequila - "there are also teenagers for example, that still have smaller features....."