Nov 21 2005
Quote Reply Ryan Riley (Sugarloafa),
I noticed that you were selling these skis back in October on here.
We hadn't shipped any production quality skis out of our factory until November. For this reason, you must have bought one of our early prototyes from one of our product testers. I hope you realize that great skis aren't created on the first try just like you don't stomp a trick on your first try, thats the pupose of prototypes. We built over 20 different versions of the Invader dialing in flex, thickness, etc. until we got it right (with durability as one of the most important ingedients).
Customer service works like all companies. Warranties must be handled by the shop that you purchased it from (not directly with us) and shops will not accept a warranty without proof of purchase from an authorized dealer. Since you didn't follow through with either of these, they had to refuse to warranty it. This is one of the reasons its important to buy product from a real authorized shop and if a deal looks too good to be true, it probably is (as you've found out the hard way and good for everyone reading this to know).
After spending time digging up the history on this ski and realizing you're now in a tough situation that you didn't forsee, we'll make a special arrangement with a shop near you to warranty the skis. Email me your contact info: firstname.lastname@example.org
Thanks for riding Line,
PS: If we see car tire marks on the topsheet we may change our mind. ha ha