I bought some Vandals and Tyrolia Attack bindings off of 4FRNT about three weeks ago (11/21/18) and haven’t even gotten notifications about them shipping yet. They don’t answer the phone when I call. they do respond to email, but it usually takes at least a day or so. The last that I communicated with them last week, they still hadn’t shipped yet because they were waiting on a shipment of tyrolia bindings to get in that were supposed to have been into their warehouse “any day now.” That was a week ago, with no updates since. I spent all day calling today with no answer and no email responses either. I was hoping to have already had a couple of weekends of skiing under my belt this season. I’m pretty understanding of some issues, but after three weeks and $700 spent, I’d really just like to get my money back, especially since it’s unlikely I make it out this weekend again if they haven’t shipped yet. I can’t get my money back if I can’t get them on the phone, though.. has anybody else had similar issues with 4frnt? Am I uninformed about how long it takes to get skis processed, packaged, and shipped? Is this a normal cycle? Three weeks seems wild to me considering I’m in Denver and 4frnt is based in SLC.
Seems a little odd. Shoot J Lev an email and explain the situation to him. Odds are he’s seen this thread anyway.
DesertStixSeems a little odd. Shoot J Lev an email and explain the situation to him. Odds are he’s seen this thread anyway.
He would have posted a response I think.
I had a seamless order with them last spring, and an email conversation regarding mounting point with reasonable turnaround times for correspondence.
You ordered at a busy time, basically black Friday and if they don't have the bindings they can't ship them to you though I would expect solid communication in any case and understand your frustration.
I'm sure they want to ship out your skis but I bet they don't have the bindings yet. Msybe you could ask for a refund on bindings and for them to ship the skis?
I think tyrolia is the problem here, the shop I got mine from took forever to ship aswell