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Moment scammers

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alexeyfedunin
Posts: 10 - Karma: 707
Hello!

I am a NS rider from Russian Federation, Moscow.
My name is Alexey
I ride on ski park and freeride last 2 seasons and love it)
I register at this forum to tell u all short story how i try a buy a frankenski from a moment ski company

I shearch a soft twin tip ski for a park, i prefer mostly jibbing
And found in the internet ski from moment, wide waist, fully symmetrical, soft and looking good on video

I buy a pair from official site momentskis.com, pay with paypal
If u want i can make screenshots of paypal site with payment to moment
Payment was in semtember
I dont get my ski
Moment dont answer mail and phone

I ask a moment before a buy for shipping, its answer me its ok, but later says its will be in october...

This is not good story, buts its true.

If someone can help me it will be great, 575$ not critical money fom me , but the fact is sad
Nov 21 2014 10:55AM
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Suusataja
Posts: 314 - Karma: 1,113
I wish that all russians would be as chill as you. Hope you get your skis soon man! Winter is coming!
Nov 22 2014 9:37AM
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GayWolf420
Posts: 36696 - Karma: 110,692
Park_RangerThis is the best you can do Moment? Feel lucky that your customers are a bunch of kids with low expectations, because you guys have lost a lot of credibility. @OP, demand a rebate or return the skis... plenty of reliable suppliers out there.


What part about handmade skis and it being a high-demand part of the year for skis do you not understand? hes not gonna get his skis next week because they have to MAKE THEM.
Nov 22 2014 9:52AM
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ndye
Posts: 3756 - Karma: 7,088
DeebieSkeebiesWhat part about handmade skis and it being a high-demand part of the year for skis do you not understand? hes not gonna get his skis next week because they have to MAKE THEM.


As aggressive as his response was, I feel what he's saying. I wouldn't find it acceptable from Amazon even if it was near the holidays. Communication is easy compared to making skis. So if there's a problem making skis, you need to communicate.

That said, props to moment for handling it professionally and in the best way possible at this point.
Nov 22 2014 10:43AM
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profa_212
Posts: 8644 - Karma: 32,612
ndyeAs aggressive as his response was, I feel what he's saying. I wouldn't find it acceptable from Amazon even if it was near the holidays. Communication is easy compared to making skis. So if there's a problem making skis, you need to communicate.

That said, props to moment for handling it professionally and in the best way possible at this point.


They explained that his emails were not making it to their normal email.....that's why they missed them all.
Nov 22 2014 10:46AM
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ndye
Posts: 3756 - Karma: 7,088
Profahoben_212They explained that his emails were not making it to their normal email.....that's why they missed them all.


If something is off production wide, you notify everyone who ordered if what you originally said is no longer correct. Month late on shipping for everyone and you don't say anything? Not the best customer service. What I'm saying is there response here was very professional and makes up for the shortcomings
Nov 22 2014 11:32AM
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SpookyCat
Posts: 1232 - Karma: -2,617
ndyeIf something is off production wide, you notify everyone who ordered if what you originally said is no longer correct. Month late on shipping for everyone and you don't say anything? Not the best customer service. What I'm saying is there response here was very professional and makes up for the shortcomings


Have you never dealt with a small company before or any company for that matter? If companies never made mistakes then there wouldn't be any need for customer service. Shut the hell up already. They're small, mistakes happen and who the hell cares as long as they make up for it.
Nov 22 2014 11:43AM
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profa_212
Posts: 8644 - Karma: 32,612
ndyeIf something is off production wide, you notify everyone who ordered if what you originally said is no longer correct. Month late on shipping for everyone and you don't say anything? Not the best customer service. What I'm saying is there response here was very professional and makes up for the shortcomings


Very true. At least they got it figured out.
Nov 22 2014 11:43AM
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Hoffman_
Posts: 153 - Karma: 277
Ryan_HansenEither I can't read.... or you need to practice your english.

I've never seen more down-votes
Nov 22 2014 12:13PM
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nutz.
Posts: 3150 - Karma: 6,712
Lord_SwegatronI've never seen more down-votes


look at any skiierman thread then
Nov 22 2014 5:17PM
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.Hugo.
Posts: 17360 - Karma: 28,469
Lord_SwegatronI've never seen more down-votes


wisconsinites are ignorant
Nov 22 2014 6:09PM
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RubberSoul
Posts: 11249 - Karma: 14,642
MomentWell this escalated quickly. Just updated our website product page with an accurate shipping date and contacted our friend with this to say;

" Sorry for the delay in response. For some reason your emails started going to our spam box. The only reason I found out you were emailing me is that an athlete showed me your "Moment scammers" thread on Newschoolers.

The Frankenskis have been delayed. We are a bit behind schedule due to the reworking of the semi-cap molds on all the new park skis.

I can send your Frankenski's out next week for sure or I can send you a refund. Whatever you prefer.

Again, sorry for the lack of communication. We would never try dodge you or steal your money.

Hope we can still get you on a pair of Moments.

Best Regards,

Moment "

Hope this answers some questions. Things can get a bit tricky when you proudly make your skis in america with american materials.
If anyone is experiencing and similar issues feel free to contact us by email or call us direct at the factory Monday - Friday 9-5 at +1-775-527-1595.


problem resolved like i thought it would be, but dude, check your spam filter haha jesus. if my boss found out i was missing emails from a client because i didnt check spam he'd say youre fired, learn to use a computer moron

no offense, just saying, checking spam is online business 101
Nov 24 2014 11:38AM
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