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Letahal descent hasn't sent my jacket and is ignoring me

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Flacko
Posts: 1495 - Karma: 788
Basically I spent 400 bucks on the jacket/pant package. Its been nearly 4 months, still don't have my jacket. last time they replied to an email was over a month ago, I have been very nice about it, but they just have ignored me. I like to support small companies, especially ones with good products. But what the fuck lethal decent, my pants ripped the first day (my fault for sliding across boxes but they still seem low quality), and I'm probably not going to get my jacket. Not totally sure what I'm trying to achieve by this thread, any advice ns
May 17 2013 12:09AM
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TACO-DOG.exe
Posts: 11986 - Karma: 12,239
yeah my pants ripped in half on the first day of riding them
May 17 2013 12:23AM
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_Garagely_
Posts: 1938 - Karma: 3,198
Not really relevant but I have seen their pants in person and they did not look durable at all, and I guess they aren't.
May 17 2013 12:37AM
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CaptainSlow
Posts: 717 - Karma: 929
vibes man, that sucks. hope this gets solved
May 17 2013 12:38AM
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ndye
Posts: 3756 - Karma: 7,088
lethal is really just a giant meth front, i wouldnt expect much
May 17 2013 12:42AM
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-emile-
Posts: 6610 - Karma: 8,583
yeh me too
May 17 2013 12:55AM
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FelonDegeneres
Posts: 203 - Karma: 1,446
Maybe you should have got a lethal descent jacket not a Letahal descent one
May 17 2013 1:07AM
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Big_Spence
Posts: 16177 - Karma: 4,352
i wouldn't send anything to a customer who couldn't spell the name of my company either.
May 17 2013 1:11AM
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MothaHucker
Posts: 4678 - Karma: 2,589
Idk what you guys are talking about, I have nothing but good things to say about my LDC, it has held up better than any other outerwear I have ever had through hard riding, and their customer service has been stellar in my experience.

Hope you get things sorted out, OP.
May 17 2013 1:38AM
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TannerBalls
Posts: 3197 - Karma: 1,310
Call them maybe?

May 17 2013 1:55AM
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scarsimd
Posts: 668 - Karma: 773
they cant ignore phone calls! just call them and see what they have to say!
May 17 2013 3:22AM
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first_rodeo
Posts: 2383 - Karma: 7,764

.

May 17 2013 8:17AM
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Skiingsnow
Posts: 1567 - Karma: 797
Hopefully you don't run a business then.
May 17 2013 8:24AM
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Flacko
Posts: 1495 - Karma: 788
i cant find a phone number anywhere, anyone know of one
May 17 2013 9:25AM
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CKpolicy
Posts: 2587 - Karma: 2,463
281-330-8004
May 17 2013 10:11AM
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Lemuel
Posts: 14477 - Karma: 10,515
Seems odd. I love my lethal pants, they aren't shitty quality at all.
May 17 2013 12:01PM
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Mag
Posts: 8155 - Karma: 14,809
threads
May 17 2013 4:59PM
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scrambledeggs
Posts: 380 - Karma: -1,289
burn down their shop.
May 17 2013 6:56PM
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DGski
Posts: 3491 - Karma: 2,328
Then you'd be a shitty businessman
May 17 2013 6:59PM
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Flacko
Posts: 1495 - Karma: 788
found a number in one of the old emails and called it, it went straight to some thing saying this number is not available. I don't know what to do now
May 17 2013 7:44PM
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scrambledeggs
Posts: 380 - Karma: -1,289
burn down their shop.
May 17 2013 8:05PM
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TACO-DOG.exe
Posts: 11986 - Karma: 12,239
have you tried sending them a message on facebook? it looks like they log on at least once a week and they could point you to the right person to talk to.
May 17 2013 8:09PM
1 0
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DaneKirk
Posts: 366 - Karma: 2,054
I have been talking to sam? I think is his name? about them replacing my broken pants but he sent something about him being out of the country at the moment and unable to contact.
May 18 2013 12:59AM
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gotti
Posts: 4269 - Karma: 4,548
Uhhh.... If he can contact you he can contact anywhere thats bs. Calling them out on FB is probably going to get the swiftest response
May 18 2013 2:29AM
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Blake.P
Posts: 9894 - Karma: 3,585
Out of office generic reply I'm guessing. So he still can't be reached even though he appears to be responding
May 18 2013 3:19AM
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coolflash8
Posts: 3171 - Karma: 2,046
i ordered stickers from them probably 4 months ago. emailed them and they said "we are very busy", that was 2 months ago. pretty much a BS company
May 18 2013 8:18AM
4 0
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DutchMastaTHC
Posts: 669 - Karma: 1,770
well this thread is very depressing because I love my LDC suit I think it's great quality but I can't speak on their customer service because I bought it in b/s/t
May 18 2013 10:10AM
3 0
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Bittner
Posts: 3675 - Karma: 1,573
Owner's facebooks
Kevin Slattery
https://www.facebook.com/kslattery2?fref=ts

Sam Shaheen
https://www.facebook.com/sgshaheen?fref=ts

Email
sam@lethaldescent.com


hope you get it resolved LDC usually kills it.

May 18 2013 12:31PM
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Nacho+
Posts: 3748 - Karma: 7,791
I got my jacket in 2 weeks. Sorry to hear that dude
May 18 2013 12:47PM
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Jibbin_Ur_Face
Posts: 2536 - Karma: 763
WHO?
May 18 2013 12:49PM
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Balbertt
Posts: 1585 - Karma: 4,723
threads
May 18 2013 12:54PM
1 1
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caddyshack
Posts: 706 - Karma: 192
post on their facebook wall, multiple times
May 18 2013 1:39PM
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Flacko
Posts: 1495 - Karma: 788
yep, sam shaheen, last email from him was over a month ago. Hopefully they are just busy at the moment.
May 18 2013 2:57PM
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BigScaryLarry
Posts: 1448 - Karma: 2,732
sorry to hear about that man. ive had my LDC pants for 2 seasons and they are still in really good condition
May 18 2013 3:02PM
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scrambledeggs
Posts: 380 - Karma: -1,289
burn

down

their

shop

I'll help
May 18 2013 5:41PM
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Blake.P
Posts: 9894 - Karma: 3,585
No... Just, no.....
May 18 2013 5:42PM
2 3
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traylortrash
Posts: 1935 - Karma: 2,450
hehe...
May 18 2013 6:49PM
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Bittner
Posts: 3675 - Karma: 1,573
shhhhhh
May 18 2013 6:49PM
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Film.
Posts: 2631 - Karma: 2,462
This doesn't sound something like lethal descent would ever do. I love my lethal descent jacket and my pants and think they are very high quality. Also when I emailed them for my return on my pants they replied in daily matter, sometimes in an hour.
May 18 2013 6:57PM
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Z-Juice
Posts: 3151 - Karma: 1,504
I just called them and they said they shipped your stuff out earlier today.
May 18 2013 7:32PM
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DeRizzo
Posts: 3827 - Karma: 3,483
10/10 for caring about someone other than yourself.
May 18 2013 8:41PM
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Flacko
Posts: 1495 - Karma: 788
Thanks!
May 18 2013 8:49PM
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Ribss.
Posts: 3442 - Karma: 3,344
Unfortunately, he is trolling.
May 18 2013 8:50PM
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Flacko
Posts: 1495 - Karma: 788
haha, I couldn't tell
May 18 2013 9:05PM
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Mag
Posts: 8155 - Karma: 14,809
This wasn't very descent of them.

Really though there's no chance in hell I'm buying from them now, unless something big happens to fix it
May 19 2013 1:17PM
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Balbertt
Posts: 1585 - Karma: 4,723
same, they should either give it to you for free, or send a care package with a loads of free stuff. When Saga messed up my order, they sent me a bunch of beanies and necktubes.
May 19 2013 1:45PM
4 0
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JWeinstock
Posts: 3439 - Karma: 1,352
same for me. was really thinking about buying a jacket earlier this year. i guess it was good i didnt
May 19 2013 5:24PM
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BigScaryLarry
Posts: 1448 - Karma: 2,732
maybe they should give you something lethal that will make a descent down your necktube and end your life saga
May 19 2013 5:25PM
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turducken
Posts: 749 - Karma: 601
Going by that reasoning you'd be too retarded to run one in the first place.
May 19 2013 6:53PM
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Bittner
Posts: 3675 - Karma: 1,573
People should wait to hear what lethal has to say about the matter, before they just hop on the bandwagon deciding to never get their gear again...

I remember back fall 09? Someone called out Saga for something regarding their pre-order that made saga seem like they were not killing it. Turns out there was a lot the kid didn't say, making it more understandable from sagas outlook. Not saying this kids doing that but...you can't know from just this thread.

There are reasons they haven't sent it, and they will deal with it accordingly. I got to meet Kevin this year (Worked guest services at Keystone when I got my pass) and he seemed like a genuinely nice guy. I have bought 2 suits, a pair of pants, both pairs of denim, and a tee over the past 3 seasons from them and had 0 problems with any of the 5 orders. They have even saved a 20% off code for me for the last 3 seasons that I got back in 2010. I don't think many other companies would do that.
May 19 2013 7:29PM
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SIMPLE.
Posts: 1093 - Karma: 15,190
my friends got his pants beginning this year and skis 3-4 times a week with me and they only have one rip the size of a penny. Seeing as our season lasted till early may this is pretty good so far and trust me this kid rly goes hard. He's broken two pairs of skis this season and is 5" 5' and 130 pounds
May 19 2013 7:39PM
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