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NS Desktop Uploader not working on mac?

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Mr.Bishop
Posts: 22671 - Karma: 75,830
If so, likely what happened to you is that there is a new version of Adobe Air that was just released. We've had a few people mention to us that it stopped working, and it has been because they did not have an up-to-date version of Air on their machine.

So if you are having issues where the uploader cancels after a few minutes of successful uploading try updating Adobe Air. Get the latest version here - http://get.adobe.com/air/.

Please use this thread to report any issues!
Jan 16 2012 3:31PM
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dirtyspoon
Posts: 194 - Karma: 321
so i just downloaded it and i know that its up to date and i "successfully uploaded" my video but i cant find it anywhere in my media in all videos or the unpublished ones either.
any thoughts?
Mar 20 2012 6:32PM
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Bateman
Posts: 8590 - Karma: 8,600
whats NS desktop uploader?

however, i have had alot of issues with NS on a mac, but i believe its safari and not the computer, since it seems to work perfectly in chrome and firefox.
Mar 20 2012 6:45PM
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easiestEC
Posts: 2471 - Karma: 489
yeah this sounds intriguing
Mar 20 2012 7:21PM
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dirtyspoon
Posts: 194 - Karma: 321
the NS desktop uploader is a system used to upload things "such as videos in my case" which are bigger than 800 megs or for people who have slow or inconsistent internet connections.
Mar 20 2012 10:03PM
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Bateman
Posts: 8590 - Karma: 8,600
go on..?
Mar 21 2012 2:24AM
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dirtyspoon
Posts: 194 - Karma: 321
Click for larger image
 this is what it looks like, to run this program you need to download adobe air. (Adobe AIR is a cross-operating system runtime that enables web developers to use their existing web development skills, code and tools to build and deploy rich web applications and content to the desktop. Adobe AIR has a rich set of features, with support for building applications using HTML, JavaScript, Flex and Flash.)
basically as far as i think i know its sort of like a safety net when uploading files (whether big or small) but for me it says i have successfully uploaded but yet it shows up no where on my media.  



Click for larger image
Mar 21 2012 11:01AM
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TACO-DOG.exe
Posts: 11986 - Karma: 12,239
bump so someone can answer my friends question.
Mar 22 2012 10:07PM
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dirtyspoon
Posts: 194 - Karma: 321
bumpity bump bump some one please help
Mar 23 2012 10:18PM
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Mr.Bishop
Posts: 22671 - Karma: 75,830
Can you give us the filename that you uploaded?

We'll find it.

Mar 24 2012 1:10PM
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dirtyspoon
Posts: 194 - Karma: 321
the file name is Sunday Fun-day.mov
i havent titled it or anything either
and thank you
Mar 24 2012 9:53PM
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AWALLRUS.
Posts: 5762 - Karma: 223
I have an issue with it on pc.

I've tried twice to upload my edit. it takes literally about 10 hours, then when the upload is complete, it won't show up in My Media or my videos. when I try to re-upload it, it gets to 100% in about a second and still doesnt show up in my media.

i've tried it with mp4 and wmv. any help?
Mar 25 2012 5:52PM
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AWALLRUS.
Posts: 5762 - Karma: 223
now the regular uploader isn't even working for me :(
Mar 25 2012 6:22PM
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dirtyspoon
Posts: 194 - Karma: 321
this is exactly what happens to me but im on a mac and mine only took 2 hours
Mar 25 2012 8:54PM
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AWALLRUS.
Posts: 5762 - Karma: 223
damn I should have read a few posts up.

my file's name is "feb15.wmv"
find it for me bishop? :D
Mar 25 2012 9:09PM
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GORILLA.
Posts: 1112 - Karma: 70
yeah this happens to me to. i tried the regular upload and the desktop one. how do i upload videos?
Mar 27 2012 7:50PM
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dirtyspoon
Posts: 194 - Karma: 321
any word mr. bishop?
Mar 28 2012 10:56PM
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Mr.Bishop
Posts: 22671 - Karma: 75,830
Working on it. I've reported the issue and sent it over to Paul. He'll take a look and see what he can figure out!

Mar 28 2012 11:38PM
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dirtyspoon
Posts: 194 - Karma: 321
thank you very much!!!!!
Mar 28 2012 11:46PM
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dirtyspoon
Posts: 194 - Karma: 321
have you found the problem yet?

Apr 3 2012 11:15AM
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1337
Posts: 31038 - Karma: 29,003
funny, I just updated air and the app and got a video up fine two days ago...
Apr 3 2012 11:32AM
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dirtyspoon
Posts: 194 - Karma: 321
that update literally just showed up for me so i updated and now im trying again hopefully it will work
Apr 3 2012 12:20PM
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dirtyspoon
Posts: 194 - Karma: 321
good news i just tried again with a new code and it worked!
Apr 3 2012 2:10PM
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Mr.Bishop
Posts: 22671 - Karma: 75,830
Yeah you gotta be running the latest version. Apple changed something that horribly broke Air on Mac, and until Adobe fixed it things were bad. We updated the app too, so anyone with a much older version it would not work.

Update Air, update the app and it should run pretty smooth.
Apr 3 2012 5:31PM
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