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Saga Wormth?

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*Dos*Planker*
Posts: 2983 - Karma: 168
yeah, how worm are the jackets
Nov 14 2009 5:37PM
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kylegardner
Posts: 12 - Karma: 10
[IMG]counteragent.com/wp-content/uploads/2007/12/weak-sauce-thumb.jpg[/IMG]
^ on saga's part.


Nov 17 2009 10:21PM
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kylegardner
Posts: 12 - Karma: 10
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^ on saga's part
Nov 17 2009 10:25PM
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TheKerrKid
Posts: 567 - Karma: 388
you just got served, ha, ha,   I love u saga
Nov 17 2009 10:26PM
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chatch22
Posts: 61 - Karma: 36
saga-

i apologize for the flip flopping, i thought about just chilling with my order, but i thought that you guys would want me wearin my suit and be stoked about it rather than just having it sit in my closet or something. you guys make rad gear. there's no doubt about that, but i don't think there is a problem with me complaining on newschoolers about the service. what ever happened to "the customer always comes first"? of coarse i don't want you refunding my order. I think that you guys went to a little bit of an extreme by posting our email conversations, just trying to prove that i am indecisive and that i was a pain in the ass for you guys.
Nov 17 2009 10:37PM
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KramerC
Posts: 619 - Karma: 21
^this guys is redic
Nov 17 2009 10:49PM
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chatch22
Posts: 61 - Karma: 36
for doing what, changing my order?
Nov 17 2009 10:58PM
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smuggs
Posts: 6561 - Karma: 1,373
dude u changed your order like 6 times. then u said saga is impossible to get ahold of and u hate their customer service.

 they copied and pasted emails where you would change your order and like the same day or the next day there is a response to you.

get cho shit strate. then place your order. then smoke crack
Nov 17 2009 11:17PM
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smuggs
Posts: 6561 - Karma: 1,373
nice two post alias fail.
Nov 17 2009 11:18PM
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Saga.
Posts: 3812 - Karma: 45,323
The customer is always right, is the quote your looking for.  We had no problem changing your order back and forth for you at all, not a pain in the ass.  The problem lies in the fact that you come on here and say we have bad customer service when we clearly do not.  So yeah maybe it is a bit extreme to post e-mails but now everyone knows the actual facts instead of speculation.
Nov 17 2009 11:32PM
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thelizards
Posts: 4042 - Karma: 43
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Nov 17 2009 11:38PM
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chazz.
Posts: 2721 - Karma: 23
solid 100th post! Props to saga for clearing this up.
Nov 17 2009 11:39PM
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El_Barto.
Posts: 11630 - Karma: 24,465
SAGA FTW
Nov 17 2009 11:52PM
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J-Wallz
Posts: 1264 - Karma: 54
saga is the shit and i never had bad customer service. if anything i have had exceptional customer service from them. they went out of there way to find me a jacket last spring after i placed my order and it sold out. they ended up finding a unused jacket from one of their pros and sent it to me. i was so stoked when i got the coat. so saga out of all the companies i have dealt with have had one of the best customer services.
Nov 18 2009 12:24AM
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zack_h123
Posts: 314 - Karma: 109

saga defo has good customer servise from my experiance, entered wrong address on my order and it was cleared up the next day, cheers saga!

Nov 18 2009 12:56AM
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Kevski
Posts: 7056 - Karma: 2,785
Since we're on the topic of Saga customer service, I would also like to add that my experience was really good with them. I was going on holidays and I wanted to buy some pants, but I didn't want it showing up during the month I was gone and chilling on my doorstep. So I talked with them about it and got them to ship it a couple days before I was planning on getting back and sure enough, it arrived basically as soon as I was home. The only reason people would have complaints is during the busy times when they are overloaded with orders and questions, because they aren't a major corporation and don't have tons of staff as far as I know. And those issues are just timing issues, and they have always seemed to turn out really well once addressed.
Nov 18 2009 1:02AM
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smuggs
Posts: 6561 - Karma: 1,373
FIRST EVER CUSTOMER CALL OUT? epic
Nov 18 2009 11:27AM
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LjayCinema
Posts: 368 - Karma: 1,645
AHH YEEAH!
Nov 18 2009 12:07PM
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Aaaron.
Posts: 11817 - Karma: 903
Unbelievable.  Posting an email conversation on a public board is a serious breach of confidentiality that is completely unacceptable.  This was the absolute worst way to deal with this.  I don't care that he was not satisfied with his experience, posting a private conversation is crossing the line.  Once again you have shown that you do not understand customer service and I am having serious doubts on whether I will indeed be representing  your gear this season.  Bad form.  I don't quite believe it.  you are in no way justified to act like that.  

Anyone interested in buying a size Large Shitake jacket?  Never worn out of the house, I still have the tags.
Nov 18 2009 12:43PM
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Aaaron.
Posts: 11817 - Karma: 903
I'll add that my experience with them was less than satisfactory.  I received no shipping confirmation, and none of my messages were answered.  Email, Facebook, and NS.  I sent a PM and also asked in a thread created by "saga".  I watched as "saga" replied to posts made after mine but some how missed my question about shipping.  A friend of mine in Pittsburgh was in the same boat.  No confirmation and no way to contact them. 

Is good customer service too much to ask for?
Nov 18 2009 12:50PM
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nekBeard
Posts: 262 - Karma: 96

Aaron - This is a public forum. The beauty of that is individuals can post topics, ideas and conversations publicly.

Saga has the same right to express and communicate just as you express your feelings and ideas.

Saga is run by individuals who are more dedicated than you will ever know or realize.  If a customer is not being honest or misrepresenting the truth then a company has every right to defend there product, service and work.

If you ask me its about time Saga stands up for themselves.

Saga has satisfied over 1,000 customers and will continue that pace for a very long time.

and I will by your Saga jacket from you

Nov 18 2009 12:57PM
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Aaaron.
Posts: 11817 - Karma: 903
for a business to post a confidential exchange with the intent to cut down one of its customers crosses the line.  they have the right to do so, but it is bad form.
Nov 18 2009 1:06PM
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KramerC
Posts: 619 - Karma: 21
^ this dude is right. Saga should hire on someone who has completed business school. I realized how small they are and are trying to get things going but last years pre order was a fiasco. The gear was supposed to come in time for christmas and i think they finally sent out the stuff sometime in February. Customer service has a huge impact on a companies success. Just look at Dell. Used to be number 1 in customer service till they decided to outsource to save on costs. It did save on costs but it also decreased their sales hugely. They still havent recovered from it.
Nov 18 2009 1:20PM
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chatch22
Posts: 61 - Karma: 36
yeah, i exaggerated with the dates, but they definitely did not respond within a few days. the next day responses were from me changing it again hahaha. I just feel like getting in touch with someone is pretty difficult with saga. I am pretty pissed they posted my emails. inappropriate. and i think the fact that they threatened to refund my order was uncalled for.
Nov 18 2009 2:26PM
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*Dos*Planker*
Posts: 2983 - Karma: 168
haha this thread has escalated greatly from a misspelled saga WARMTH question. haha
Nov 18 2009 4:09PM
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zack_h123
Posts: 314 - Karma: 109
haha!
Nov 18 2009 7:10PM
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grambo
Posts: 1125 - Karma: 93
If you care about tech performance why wouldn't you get the Armada eVent shell that is actually a legit shell for winter activities in the mountains? Answer: you care only about appearance.
Nov 18 2009 7:29PM
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smuggs
Posts: 6561 - Karma: 1,373
what is the big deal they posted your emails, you didnt admit to being gay in the emails, you didnt come out and say you sell blow via email. its just you rambling about how indecisive you are and how you should fucking make up your mind already. then u have the nerve to call these guys out on a lie? 

look how many damn threads there are on JUST this networking website about what size saga should i get or what color should i get or does saga have fast shipping. just think how many emails they get about these same questions. its going to take some time to get a response. measure your damn dimensions or your old gear and compare it to their sizing chart.

its rediculous that on this site people feel the need to nit pick at this company sometimes and i can damn well be certain that you guys have had problems with other gear or other peeps customer service and it rarely warrants a thread. but if saga takes a couple of days to get ahold of you its the end of the damn world and suddenly you need to make a public thread about how shitty the company is because you cant talk to a malyasian  customer service rep immediately  about what size coat to get with your large pants. you might not think about it but seeing that shit probably sucks big time for these guys .

i think its also rediculous that a brand new company can come out after having never offered a single piece of product to a customer base and he answeres a few messages about what size hoody to get and suddenly there is a reaction like omg this company is so legit they have much better service from what i am told than some other companies out there. he has answered ONE question to you all and delivered zero product ever. saga has been around for years and chances are you have something from them (or really want something)  like neckbeard says has over 1,000 customers.   and if you ask me they literally paved the way for these other companies to follow.  this shit is getting out of hand.

/rant
Nov 18 2009 7:29PM
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Aaaron.
Posts: 11817 - Karma: 903
really dude?
Nov 18 2009 7:34PM
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J-Wallz
Posts: 1264 - Karma: 54
yeah really. normally i would have to agree with you but the way murphy accused them of bad service when the emails clearly show response in reasonable time. i have seen several threads like a call out where pms are posted an nobody cares and i dont see how this is even different
Nov 18 2009 7:44PM
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silex
Posts: 526 - Karma: 63
layering?
Nov 18 2009 7:55PM
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Aaaron.
Posts: 11817 - Karma: 903
business ethics, especially pertaining to confidentiality, should not be subjective. 
Nov 18 2009 9:01PM
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*Dos*Planker*
Posts: 2983 - Karma: 168
and you tickle yourself in the bath tube until you cant see strait
Nov 18 2009 9:19PM
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rabbitsteeze
Posts: 177 - Karma: 21

^

1. the customer negativly represents a situation by a deceiving rant.

2. the customer thanks the company in sarcasm.

3. the customer then ends rant by saying "i heard your company's makes gear that is paper thin" question? why are you buying it?

A company has every right to stand up for themself, just as an individual does.

The customer seemed out of line. the customer took his issue public to get some attention. the customer got corrected publicly.

It makes since to me

Nov 18 2009 9:20PM
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Aaaron.
Posts: 11817 - Karma: 903
1. the company has the right to stand up for itself, but should be careful in the that it does.
2. an email is a private exchange. there is absolutely no reason to post a private exchange on a board like NS without permission. especially because the intent of the post was very negative. he was "corrected" in a way that is very unprofessional. it's bad business.
Nov 18 2009 10:16PM
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RFVsk
Posts: 37 - Karma: 126
You sir, are a valiant knight of newschoolers.

This isn't a hate website guys, come on..... Patience will not make you look bad if that's what you're worried about.
Nov 18 2009 10:55PM
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psychkub
Posts: 1788 - Karma: 16
Same can be said for the guy who posted the negative comments about the product and its customer service - it was posted in an attempt to elicit negative backlash against SAGA and it was very unprofessional. In a community such as this one where word of mouth is everything, SAGA saw the need to correct the elicit misrepresentation of its brand and it did this through evidence. Unless the guy specifically details every one of his emails with a concluding clause that states the information discussed within the parameters of the email is of a sensitive and confidential nature, SAGA has every right to do whatever they so choose to do with the information discussed.
Nov 19 2009 12:31AM
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Aaaron.
Posts: 11817 - Karma: 903
that's all been said.

it's just bad form.
Nov 19 2009 12:18PM
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smuggs
Posts: 6561 - Karma: 1,373
aaron all saga did was post this kids messages to them in order to clear up the bullshit. i dont think anyone has any information on this kid aside from his name because saga posted a few messages.

if you use slander to misrepresent a company, how does a company stand up for its self? say "no we replied to him" then that still leave the door open for people to hate. i dont think thats a bad way of doing things at all. because if you have a fight with your girlfirend the closet door opens up and all kinds of shit comes out in order for each person to prove their point. but usually the problem is resolved. or you break up with your girlfriend.

did saga and murphy break up? is murphy going to go see other people? doesnt seem like it. all we know now is murphy threw some lies out there to try to call someone out for whatever reason (seems like he is stoked on saga)  and saga might take a day or a few days to get back to you via some kind of message.

maybe you arent used to seeing this but that is the beauty of an independent company. they have nobody to answer to but themselves and they have nothing to keep up but their reputation. some people dont just dress like thugs, they might be thugs at heart. and maybe thats what sets saga apart from the pack.

i dont know about you but if someone lied about me to damage my reputation im gonna stand the fuck up to whoever however. and it wouldnt be me posting a few messages. thats my reputation. something i have been building since birth.

aaron if you were saga, how would you have handled this situation? send murphy roses ? i think murphy is the one who owes saga at least a dozen longstems.


Nov 19 2009 12:51PM
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Aaaron.
Posts: 11817 - Karma: 903
^are you serious dude?
Nov 19 2009 1:03PM
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smuggs
Posts: 6561 - Karma: 1,373
^arron if you ran a high profile buisness like saga how would you have handled this situation with murphy
Nov 19 2009 1:06PM
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looneygeorge
Posts: 633 - Karma: 14
word


I have had nothing but good experience with Saga's customer service. I even got a free t-shirt from them  as a thankyou for supporting their business.

I believe Saga did the only thing that could be done in this situation in order to clear things up. This forum sees thousands of visitors each day, and Saga's reputation can easily be disrupted by these kinds of call outs - the Murphy kid were calling out Saga with false information, and Saga posted the evidence of the true information.

The fact that you can't see this Aaron is unbelievably immature.
Nov 19 2009 3:16PM
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T*Ski
Posts: 759 - Karma: 33
dude most people decide what they want before they buy it...
Nov 19 2009 4:32PM
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Aaaron.
Posts: 11817 - Karma: 903
i am not defending murphy in anyway.   Kid was just trying to hop on the hate wagon. 
but what saga did was unprofessional in every way.
Nov 19 2009 6:43PM
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smuggs
Posts: 6561 - Karma: 1,373
how bout hoppin on the question of the day wagon.

if i were saga i would have........
Nov 19 2009 7:01PM
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*Dos*Planker*
Posts: 2983 - Karma: 168
smelt myself daily
Nov 19 2009 7:01PM
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Aaaron.
Posts: 11817 - Karma: 903
Most definitely would have called him out on it.    Privately.  and then asked him if he would be able to maybe apologize for his false advertising.  The kid never meant any harm.  I guarantee that if it was explained that a huge part of saga's reputation was based on word of mouth, much of it from NS, he would have cleared up what he said.

I WOULD NOT have posted a private email exchange.  how many times do I need to say it?  disgustingly unprofessional.
Nov 19 2009 7:54PM
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Mr.Plank
Posts: 535 - Karma: 82
owned.
Nov 19 2009 7:56PM
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Aaaron.
Posts: 11817 - Karma: 903
he already admitted that he had "exaggerated" with the time frame of his communication (a total BS understatement)
I am sure he would have posted up a full apology, if he had been asked.
Nov 19 2009 8:02PM
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J-Wallz
Posts: 1264 - Karma: 54
well seems like your the only person turned off by this and im sure they will do fine without your buisness
Nov 20 2009 12:53AM
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Legoman
Posts: 533 - Karma: 13
Aaaron is right. They have every right to defend themselves the problem is the way they went about it. Now saga could have made a statement saying what happened e.g. the customer has flip flopped his order several times and was replied to within a day on most occasions and we have kindly asked Murphy or whatever to retract/apologize for his statement and have suggested if he is still not happy with his service then he should think about taking his business elsewhere. Just like how any other business would make a statement if they are called out.

Saga can say that and be professional, it still shows everything that has gone on etc without having to post a private conversation with the customer which is extremely unprofessional no matter how much the customer is an idiot. Saga has to remain professional and mature it cant lower itself to the same level as the stupid whiny kids that are giving it shit, but its coming across as no better than them. I can see why some of you are defending saga for its actions, but its not a person, this is a business and sometimes businesses get a lot of shit, mostly because your not doing things right, but sometimes you get shit anyway and you have to sit and fucking take it or risk making the situation worse.

There is a right way and a wrong way to go about doing business, Saga makes some dope shit and I like there company, but as far as running a business they have a lot to learn. Now I do not know what time frames they are under or whatever but if I was them I would make sure next years line is already sorted and possibly the next if they want shit to run on time. Don't try and expand or change your product to quickly if you have issues like customer support and customer confidence, because your not gonna get very far if people stop buying your stuff and they are extremely lucky they have a really good product that will sell, do a solid year next year with REAL images to look at, sizing models(like they had last year) and make sure shit ships as early as their competitors. That's not really that hard and would stop half the questions they get about what size or what does the colour look like etc this is common sense, saga should get some.

Also in defence of saga, and business shit aside, Murphy your a fucking idiot, stop worrying so much about what colour scheme brings out the colour of your eyes seriously I can understand asking questions about stuff but flip flopping your order is ridiculous stop being such a big girl and buy it and if you really don't like it sell it.

/rant
Nov 20 2009 6:16AM
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