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b. Limitations. The Plan does not cover:
(i) Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or
maintenance of non-Covered Equipment (including accessories, attachments, or other devices such
as external modems) or electrical service external to the Covered Equipment;
(ii) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty
installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service
Provider), unauthorized modification, extreme environment (including extreme temperature or
humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical
power, lightning, static electricity, fire, acts of God or other external causes;
(iii) Covered Equipment with a serial number that has been altered, defaced or removed;
(iv) Problems caused by a device that is not the Covered Equipment, including equipment that is not
Apple-branded, whether or not purchased at the same time as the Covered Equipment;
(A) Do-It-Yourself Parts service where Apple requires return of the replaced part. Apple may require
a credit card authorization as security for the retail price of the replacement part and applicable
shipping costs. If you are unable to provide credit card authorization, Do-It-Yourself Parts service
may not be available to you and Apple will offer alternative arrangements for service. Apple will ship
you a replacement part with installation instructions and any requirements for the return of the
replaced part. If you follow the instructions, Apple will cancel the credit card authorization, so you
will not be charged for the part and shipping to and from your location. If you fail to return the
replaced part as instructed, Apple will charge the credit card for the authorized amount.
(B) Do-It-Yourself Parts service where Apple does not require return of the replaced part. Apple will
ship you free of charge a replacement part accompanied by instructions on installation and any
requirements for the disposal of the replaced part.
(C) Apple is not responsible for any labor costs you incur relating to Do-It-Yourself Parts service.
Should you require further assistance, contact Apple at the toll-free telephone number listed below.
Apple reserves the right to change the method by which Apple may provide repair or replacement
service to you, and your Covered Equipmentʼs eligibility to receive a particular method of service,
including but not limited to onsite service at any time. Service will be limited to the options available
in the country where service is requested. Service options, parts availability and response times
may vary according to country. You may be responsible for shipping and handling charges if the
Covered Equipment cannot be serviced in the country it is in. If you seek service in a country that is
not the country of purchase, you will comply with all applicable export laws and regulations and be
responsible for all custom duties, V.A.T. and other associated taxes and charges. For international
service, Apple may repair or exchange defective products and parts with comparable products and
parts that comply with local standards.