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#1 most important facet of a merchandise company is customer satisfaction. I don't care how much a company is run by "bros" or chill guys or what kind of product they make, not answering e-mails is like the little kid who doesn't come out of the closet when his parents are angrily calling for him. The first time he e-mailed Saga should have responded quickly with a "I'm sorry about the delay, we will check on that and get your T-shirt out ASAP or refund you". Ignoring e-mails just isn't professional, even if they aren't doing it on purpose.
However, I think a thread should be taken with a grain of salt. Don't assume one person's experience is the norm for a company. But it does seem from a few stories that they need to higher some administrative help.
Its cool that they did that, but the people at Saga need to sack up and face the fact that their service has been sub par to many people.
I think its time for them to issue a statement that addresses these issues.
im not saying they are bad, but ot great either. good companies should not have this many "honest mistakes". its simply unnaceptable. customers deserve good customer support, and for their product to be shipped timely. i agree, they make very cool, unique stuff, but they seem a little flakey to me
I'm all over Saga.... they rock my world - i've heard of some small shipping probs before with slow stuff etc - but i'd just chill.... it'll all get sorted, they're super cool folk who won't be out to do you a dis-service.... it'll all be right soon....
Give them a call..... Email's don't always get read.....