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Salomon Warranty Questions +Karma

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Tbrody
Posts: 1597 - Karma: 685
Just dropped my SPK Pros off at my local shop to get sent to Salomon for warranty

I have blown a toe rivet and replaced it, I blew another toe rivet but haven't tried to fix it, have lots of rips on the leather, and ripped the pull handle on one of the tightening cords.

Has anyone worked with Salomon's warranty? How long does the process take? Did your stuff get repaired or did you get new ones?

Thanks!
Apr 20 2009 11:12PM
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skia4life89
Posts: 2400 - Karma: 172
hmm they might not replace those things since they are ware and tear things...salomons pretty good about getting out of warrenty things..

as for the tightening string tie it back into a knot, and burn the not with a match so it forms back together..good as new..as for the leather, you might just have to let it be..
hope this helps!
Apr 20 2009 11:23PM
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Silence
Posts: 16030 - Karma: 149
There isn't really a rule book - everything is treated on a case-by-case basis. If the boots had faults or they became fucked before they should have, then yeah you may get warranty.
Apr 20 2009 11:34PM
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skia4life89
Posts: 2400 - Karma: 172
very well put!
Apr 20 2009 11:37PM
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Tbrody
Posts: 1597 - Karma: 685
Thanks for the input. I don't think the toe rivets should have ripped out, which is why I'm sending them in.  A 530 MSRP boot should hold together yadidimean
Apr 20 2009 11:39PM
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skia4life89
Posts: 2400 - Karma: 172
i understand..you pay that much, u want ur shiz to hold up!
Apr 20 2009 11:46PM
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Silence
Posts: 16030 - Karma: 149
Aren't rips on the leather equivalent to topsheet chips on skis?
Apr 21 2009 3:19AM
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Tbrody
Posts: 1597 - Karma: 685
You could say that, yes.
Apr 21 2009 11:07AM
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AcePerry
Posts: 258 - Karma: 152
All manufacturers claim they have similar warranty systems but certain ones do not carry out their claims. Luckily salomon from what i have herd is very good about their waranty system.

But with all companies they must see it as a manufactures defect rather than product abuse

hope this helps
Apr 21 2009 12:04PM
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