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March, 2024

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Salomon Suspects BROKEN!!!!! warranty????

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carsun
Posts: 198 - Karma: 24

i broke them two weeks ago and sent them back im really hoping that they are replaced!

did this happen to anyone else?

and does anyone know about their warranty policy?

Mar 1 2009 5:21PM
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Silence
Posts: 16030 - Karma: 149
Totally depends on how they broke

If they just exploded out of the blue then yeah, they will replace them
Mar 1 2009 5:22PM
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Shewlur...
Posts: 5046 - Karma: 940
yes so many people have broken their suspects this year
and as far as the warrenty goes i'm not sure if they'll replace them. I think that hitting rails(which i would figure you do) voids the warrenty.
Mar 1 2009 5:41PM
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carsun
Posts: 198 - Karma: 24
that would suck cause i broke them going to big off a jump and they just exploded! no edge crack or blowout or anything, just the sidewalls and core shattered!
Mar 1 2009 5:59PM
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Midwestjibski
Posts: 1676 - Karma: 77
Hey I broke my salomon threats this year.  The edge blew out at the tip.  I sent them in and they gave me a new pair within two weeks.  I do jumps and rails, but as long as your ski is in normal wear condition besides your borken part, rails won't void your warranty.  They probably will send you a new pair.  They say that stuff voids the warranty to scare people off.
Mar 1 2009 6:27PM
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Shewlur...
Posts: 5046 - Karma: 940
word
if u really push them to give u the skis then they will
Mar 1 2009 6:39PM
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stormtrooper
Posts: 1190 - Karma: 454
really really push
Mar 1 2009 7:15PM
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Style+eeze
Posts: 6901 - Karma: 551
harder better faster stronger?
Mar 1 2009 7:47PM
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carsun
Posts: 198 - Karma: 24
ya cause they like exploded and i skied the rest of the day on them cause it happened second run and they were like hellbents by the end of the day!
Mar 1 2009 9:46PM
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brenker
Posts: 3188 - Karma: 71
i cant imagine skiing on an exploded ski would be a good idea
Mar 1 2009 9:49PM
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drumbumocdp
Posts: 3228 - Karma: 1,079
i heard a ton of 09 salomons did that and that they were not refunding any of them.  good luck man
Mar 1 2009 9:54PM
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carsun
Posts: 198 - Karma: 24
ya people said that, but the shop i returned them from said that it happened to someones else local as well and that their's were replaced so im hoping for that
Mar 2 2009 9:46AM
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i.ski.troll.
Posts: 4692 - Karma: 245
what a surprise...
Mar 2 2009 10:57AM
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anxju
Posts: 9371 - Karma: 61
i have suspects and im so afraid that any one of these days theyre just gonna fall apart
Mar 2 2009 11:13AM
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kbuzz45
Posts: 192 - Karma: 62

i just picked up my brand new salomons today. reading all this just scared the shit out of me haha if i break my suspects ima be pissed.

Mar 3 2009 9:27PM
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pscull03
Posts: 440 - Karma: 47
this is like the 10th story ive heard of suspects breaking geeze... something went wrong with producing this skis for real
Mar 3 2009 10:15PM
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carsun
Posts: 198 - Karma: 24
ya i know i was so pissed when i had seen that they broke
Mar 4 2009 5:20PM
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wnab21
Posts: 1313 - Karma: 18
suspects have the worst durrability of any ski ive seen. how do they ride tho?
Mar 4 2009 5:55PM
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Bodeau.
Posts: 1637 - Karma: 48
yeah edge armor is bullshit. I pulled the edge right out on my suspect and crakced it in four other places....
Mar 4 2009 7:02PM
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carsun
Posts: 198 - Karma: 24
really i didnt have a problem with the edges at all they just bent, but the entire ski except for the base and edges shattered
Mar 4 2009 9:00PM
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_TK_
Posts: 467 - Karma: 128

One of my friends has the suspects and the edge blew in like the 5th time of riding on them and salomon wouldnt give him a new pair no matter how hard he pushed. Salomon get on your knees because suspects blow

Mar 4 2009 10:17PM
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Dcestylzdtailer
Posts: 59 - Karma: 10

Seeing as though they are a freestyle ski with there versitility of being an all mountain ski, they are ment for taking a beating anywhere on the mountain. And a quality company like Salomon should send you a new pair of skis or even give you a choice of getting a different pair of skis from their line up. Thats my opinion on this situation.. Good Luck!

Mar 4 2009 10:42PM
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pmw
Posts: 5760 - Karma: 829
they dont like desling with customer directly. have a local shop do it and you should be all set
Mar 4 2009 11:00PM
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carsun
Posts: 198 - Karma: 24
ya i did that hopefully they follow through
Mar 5 2009 5:33PM
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Conshaunn16
Posts: 508 - Karma: 10
who wants to join the "i broke my suspects" cult? Pm me for a invite.
Mar 5 2009 5:39PM
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M_Garcia
Posts: 105 - Karma: 77
wow i'm not impressed with salomon this year.... if i had to get a pair of salomons i would get 07 & earlier
Mar 8 2009 3:09PM
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pmw
Posts: 5760 - Karma: 829
last year they had all of their shit on lockdown
Mar 8 2009 4:07PM
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Shewlur...
Posts: 5046 - Karma: 940
this man speaks the truth
Mar 8 2009 4:12PM
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Chrris
Posts: 568 - Karma: 211
Honesly,
Favorite ski i've ever ridden.
I mean if salomon really does warrently there ski if you take them into the shop then i might get myself a pair.
Mar 8 2009 7:36PM
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PosterBoy
Posts: 92 - Karma: 10
how do you know this?
Mar 12 2009 11:28PM
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MatRich
Posts: 4789 - Karma: 1,812
rails do void guaranti, so even if they didnt break on a rail, if you have ever hit a rail, then your edges arnt guaranteed. the trick is to write a letter to salomon and say how you love salomon but now feel betrayed and have lost trust in the company. they will not want to lose a customer
Mar 13 2009 8:57AM
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AndyRides
Posts: 11 - Karma: 10
In most cases, if the majority of your base damage runs from tip to tail as you would find in freeriding, the company will almost always replace your sticks. (3 to 4 weeks).   If there is apparent rail and ledge damage running across the bases, they will tell you to pound sand.
Mar 13 2009 10:11AM
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carsun
Posts: 198 - Karma: 24
thanks for the post
Mar 16 2009 4:48PM
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carsun
Posts: 198 - Karma: 24
THEY ARE GUNNA BE REPLACED BUT IM NOT GETTING SKIS TIL NEXT YEAR SO THAT KINDA SUCKS BUT THATS TEN TIMES BETTER THAN NO SUSPECTS!
Mar 18 2009 4:35PM
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carsun
Posts: 198 - Karma: 24
they got replaced
Apr 3 2009 11:04AM
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KravtZ
Posts: 6637 - Karma: 2,629
i really hope salomon steps up i personally love the way salomons ski and i havent ridden the suspects nor would i buy thtem from all the problems they have but im sure they ride amaze and are a great ski. hope they fix this shit for next year
Apr 3 2009 1:59PM
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SIX
Posts: 4595 - Karma: 506
I've heard so many stories about the suspect it's crazy! I guess I should feel lucky that mine hold up really good and I love to ski them, sick sticks for sure.
Apr 3 2009 3:25PM
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Steazel
Posts: 553 - Karma: 16
jackpot
Apr 3 2009 5:42PM
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JordanClarke
Posts: 998 - Karma: 1,922
pretty sure this has happend to like 25% of n.s . so many broken suspects. mine are starting to die as well.
Apr 3 2009 9:12PM
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Z_rob
Posts: 3076 - Karma: 152
push it to the limit
Apr 22 2009 11:36AM
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AcePerry
Posts: 258 - Karma: 152
sucks bro they willprob. warranty

pics.???
Apr 22 2009 4:13PM
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Ballin8620
Posts: 173 - Karma: 6
Yeah, Ive heard alot of horror stories about suspects too.

I wonder how many pairs the Saloman Team went though this year or if their skis were build with better materials.   Sammy Carlson rides those, I wonder how many he broke and if that's the reason he went to the backcountry with Tanner Hall this year.    
Apr 22 2009 6:09PM
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