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March, 2024

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Porters - What a legit ass shop

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A2theWK
Posts: 83 - Karma: 10
Big up to John Chapman

Adrian -

This is John Chapman - the owner of Porters and our website porterstahoe.com.

A friend of mine just pointed out your post on newschoolers to me and my jaw dropped to the ground. I am totally stunned as to what happened to your order. That is completely unacceptable regardless of the reasons why it happened.

I understand, of course, if you won't shop with us again. Regardless if you will or not, I am more than just not charging you for your shipping now.......you can have the three bindings and three sets of extra wide brakes ALL FOR FREE.

I was told that all of your stuff did finally ship today, so you should see it in a couple of weeks at the latest.

Again, I can't say I'm sorry enough for how badly your order got screwed up.
While we've been a shop for almost 50 years now, we're just starting our second year online and still do not officially ship internationally. What started as something that we were trying to be nice and make an exception for turned into a fiasco for you.......and me.....

Once more, I apologize. Please enjoy the free bindings and brakes on me.

John Chapman
Nov 16 2007 10:19AM
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Kruppa
Posts: 166 - Karma: 32
wow that's awesome...that is what you would call good business....now every kid is going to ship internationally from them and pray to god they mess up again so they can get their stuff for free.
Nov 16 2007 10:28AM
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kepler.
Posts: 8761 - Karma: 139
Wow thats sick. I've never considered shopping from them online but I might take a glance or two after reading that.
Nov 16 2007 11:14AM
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dollabillz
Posts: 215 - Karma: 10
Wow. That guy is a class act, dude.

100% solid.
Nov 16 2007 12:56PM
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*Koolaid*
Posts: 1242 - Karma: 16
Such a sweet shop. Thats fucking awesome how the President of the company takes time outta his day to do that. Very classy.
Nov 16 2007 1:11PM
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bittballer5
Posts: 64 - Karma: 10
Porters = AMAZING!!!     and why do you need 3 sets of bindings???
Nov 16 2007 1:20PM
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Firegold
Posts: 249 - Karma: 10
Now thats how you do business....and great advertising and PR at the exact same time. Just from that post I know I will consider using Porters from now on,  b/c that was bad ass.
Nov 16 2007 1:22PM
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jibsworth
Posts: 1554 - Karma: 12
Very honorable move, I would for sure order from you guys now.
Nov 16 2007 1:41PM
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iFlip
Posts: 4541 - Karma: 19,088
Damn, that's what it's about! Talk about a stand up company.
Nov 16 2007 2:45PM
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wrenegade
Posts: 6631 - Karma: 41
I'm glad this got rectified because everything else I'd heard about this shop seemed to be great. Glad everything worked out, and major props to you for letting him know you guys care.
Nov 16 2007 3:13PM
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huck1
Posts: 68 - Karma: 10
This shop is definitely legit. I have been to the shop in Truckee and north shore. props for taking care of the customer.
Nov 16 2007 6:04PM
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scratchproteen
Posts: 5173 - Karma: 286
Just earned my respect right there!
Nov 16 2007 6:13PM
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dave44
Posts: 11052 - Karma: 113
What a legit ass shop. 'Nuff said.

Seriously, that's just amazing.
Nov 16 2007 6:14PM
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jason...
Posts: 9006 - Karma: 780
wowzers customer service to the max, what a legit shop
Nov 16 2007 6:17PM
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Sir_SkrillALot
Posts: 1732 - Karma: 632
mad props to the shop now
Nov 16 2007 6:25PM
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skibum193
Posts: 3737 - Karma: 33
haha, he will earn more off this than the three sets of bindings cost him, and i applaud him for it. good business/customer service, and this kid gets hooked up. 
Nov 16 2007 7:11PM
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396222687862
Posts: 0 - Karma: 350
ordered before, they are real legit.
Nov 16 2007 7:17PM
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Silence
Posts: 16030 - Karma: 149
thats it.

Obviously they know that a fair portion of their sales come from NS members..
Nov 16 2007 7:22PM
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VT_scratch
Posts: 8710 - Karma: 5,615
damn to bad alpinewarehouse.com isnt like that.  (linked off from christys sports) after a month of my jacket not showing up i called them and asked them what was up they said it ended up goign to some sale in utah.  they were able to find it in utah and ship it to me like a week later - but still - full charge and shit. WEAK.
Nov 16 2007 8:57PM
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krl
Posts: 101 - Karma: 14
legit.
Nov 16 2007 11:16PM
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JayDope
Posts: 6842 - Karma: 408
holy shit, thats alot of shit for free......that guy was really sympatheic too, 3 sets of bidnngds and wide brakes, what a guy!
Nov 17 2007 12:19AM
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A2theWK
Posts: 83 - Karma: 10
;) ... ey,  how tragedy turns into good marketing
Nov 17 2007 8:45AM
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KillerMonkey
Posts: 6435 - Karma: 108
lets just hope the kid who got 3 free bindings is half as generous and does something nice with them instead of trying to rip kids off with it. Not saying he will, probably wont, but just gotta watch out
Nov 17 2007 2:50PM
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Squaw_Kid
Posts: 33 - Karma: 10
just heard a rumor that they now ship international, can't get the free bindings anymore...
Jan 22 2008 2:04PM
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Alex_thedroog
Posts: 3433 - Karma: 2
holy sick shit

that is dope as hell
Jan 22 2008 4:38PM
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deezy.
Posts: 2538 - Karma: 26
so classy that he'd do that props
and sick prices there too
Jan 22 2008 4:50PM
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PacificRimJob
Posts: 24704 - Karma: 29,687
And.. the winner of the "best shop in tahoe" thread goes to... PORTERS!


Wow.. that makes me kinda envious.. because I happen to think that my shop, owned by SSV, would never do such a thing even if it did have an online store. It would probably be more like getboards (only not rip as many folks off...)
Jan 22 2008 4:56PM
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lineskier2334
Posts: 895 - Karma: 15
god what a super legit shop...oo and yeah there prices are amazing too
Jan 22 2008 6:15PM
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VT_scratch
Posts: 8710 - Karma: 5,615
wait so you got ur order for free?!?! all of the shit plus extra? dannkk
Jan 22 2008 6:20PM
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Peach.
Posts: 3879 - Karma: 933
there you go porters at its finest good job i will buy from them in the future no doubt
Jan 22 2008 9:23PM
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StanMcStanson
Posts: 2772 - Karma: 1
porters is the shit! i bought most of my setup this year at like 60 percent off in the summer. free shipping, they throw in a lot of stickers, a dvd, a mousepad, and a belt. how fucking sick is that?
Jan 22 2008 10:02PM
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masta_LE3B
Posts: 3397 - Karma: 62
i knew porters was good
Jan 22 2008 10:06PM
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AptosFreeskier
Posts: 1240 - Karma: 17
At the incline shop they have very skilled boot fitters
Jan 22 2008 10:20PM
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deezy.
Posts: 2538 - Karma: 26
i just got a PM from a man at Porters and for saying what i said in this thread i just got a code for 10% off anything!

Now anything i buyonline will be from Porters
Feb 16 2008 4:13PM
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JC_Nolan
Posts: 812 - Karma: 37
damn, good customer service. deff gunna give em my bones for so legit stuff
Feb 16 2008 4:21PM
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deezy.
Posts: 2538 - Karma: 26

TahoeChappy
+ karma to him

Feb 16 2008 4:26PM
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Fish_Sandwich.
Posts: 9108 - Karma: 16
That is fuckin sick.  Customer service is soooo important now days.  I'd rather pay higher prices and have excellent customer service and warranty than have shit customer service.
Feb 16 2008 4:26PM
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PacificRimJob
Posts: 24704 - Karma: 29,687
Word. I gave him a 10/10
Feb 16 2008 6:31PM
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StanMcStanson
Posts: 2772 - Karma: 1
yeah he gave me  10% code too. but for some weird reason, his karma is 0. wtf? i gave him 10/10, but he doesnt have any posts so how could he have a karma of 0?
Feb 16 2008 6:40PM
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PacificRimJob
Posts: 24704 - Karma: 29,687
The karma system is kinda whacked out as of late I think.
Feb 16 2008 6:48PM
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StanMcStanson
Posts: 2772 - Karma: 1
yeah everyone dropped a bunch, but i noticed that people that rarely post didn't lose karma because no one had rated them. so how did he lose 50?
Feb 16 2008 7:23PM
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BvK
Posts: 868 - Karma: 11
That is how all mis-ships should be treated, props to you chapman
Feb 16 2008 7:40PM
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emopoppins
Posts: 3996 - Karma: 269
between untracked.com and porters there is no better shop out there.
Feb 16 2008 9:16PM
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PacificRimJob
Posts: 24704 - Karma: 29,687
Porters & SierraSnowboardSki/Patio = the best two stores on the planet in my opinion...

Feb 16 2008 9:20PM
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TahoeChappy
Posts: 14 - Karma: 10
Alright everyone -

Since I got quoted to start this whole thread, I figured that I'd finally put in my two cents.  I just thought that I'd address what skibum said here - and what could potentially be said about anything that I might post.  I know on here and most other community forums that people aren't down with a shop self-promoting or only posting when it's the almighty $$ that they're after.  And I totally agree.  It's shallow and doesn't show that you're contributing to the sport of skiing and the greater good other than to get people to give you money.

Several of my employees finally talked me into joining NS though.  I'm not sure how much I'll be able to post in my hectic schedule, but I REALLY appreciate the kind words that have been said about me personally as well as the shop and all of my employees.  Trust me when I say that we are a family-run business with key employees having an ownership stake and say in the biz who are all extremely passionate about snow.  And we fully understand that in today's internet age that you can buy shit pretty much anywhere, so we are truly thankful for the support that we get from customers such as NS members.  However, that's ultimately where the $$'s come into play and when motives can be questioned. 

For myself and my employees and Porters, though, the $$'s come second.  What's first is the experience that you have on snow - rather it is on skis, on a snowboard, in the park, in the pipe, in the trees, in the backcountry, or even in your backyard sliding a rail that you and your buddies built.  Skiing should be about having FUN and - as I say on our homepage - that natural high that you get out on snow. 

So ultimately whether you buy from us or the folks up at evogear or wherever, I only urge the NS community to give their $$'s to shops that you can tell give a damn about the future of skiing - and your total experience as a shopper.  As I like to say around Porters, our goal is not just good customer service, rather it's to create raving fans.  

So with all of that as a caveat (and if you're still reading), just as a total thanks and appreciation for the NS community, from now through the end of the this month, anyone can use the promo code "MEATLOAF" to get an extra 10% off the existing sale prices at www.porterstahoe.com .  No restrictions on usage, and it's always free freight on purchases over $50.

Thanks again all, seriously, for the props.  I hope that you all have a great rest of the winter!

John "Chappy" Chapman, owner
Porters & porterstahoe.com
Feb 17 2008 2:11PM
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comeatmebro
Posts: 10720 - Karma: 66
so sick. definitely gonna be ordering something up before the end of the month.
Feb 17 2008 4:43PM
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Pippin
Posts: 4846 - Karma: 661
legit...youll be set for bindings for a while now
Feb 17 2008 5:05PM
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bobs
Posts: 4801 - Karma: 869
same they always have some dope sales.
Feb 17 2008 5:08PM
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PacificRimJob
Posts: 24704 - Karma: 29,687
I think I need to slap a porters sticker on my helmet...
Feb 18 2008 2:23AM
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scratchproteen
Posts: 5173 - Karma: 286
i said it way back in november (posted way up there in this thread) and i'll say it again...porters is WAYYYYYYYYYY legit.
Feb 18 2008 2:46AM
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