I'll try to keep this short. Went to Tremblant and bought new Hawx Ultra 120s at the resort shop. Put in my old footbeds, I had a fantastic day in them and brought them back for a minor punch near the ankle due to my inner ankle bones rubbing. I specifically asked for the smallest change they could do.
I pick them up the next morning and they're blown the hell up, the whole hinge is over a cm out of place and my foot started to over-pronate in them. I believe the tech didn't realize the plastic on these boots is thinner than usual. Incredible pain ensues and I go back a couple times throughout the day to try to get it fixed. They try heating it up and putting shims and foam in but nothing works. I unfortunately have to leave before I can go to them a final time to try and work out a working solution.
Recently had a weekend in Vermont ruined, couldn't ski more than a day in them even while downing ibuprofen. Another bootfitter told me they're busted and couldn't be reset with heat or otherwise fixed due to how much they've been modified. He puts in a heel riser which gets me through the day but I couldn't walk for a couple days after without incredible pain in my calf.
I'm incredibly frustrated that I dropped almost $500 on these new boots only to now have a pair of lemons on my hands. I'm planning on calling the shop and demanding a partial refund at the least. I know they'll be difficult to come to an agreement with, so my question is do I have a fair case here to keep pushing with them or am I SOL?