Hey Armada it's me again,
I just wanted to say how much I enjoy our time together.
You know that I've been skiing park for over a decade, and during that time freestyle skis have had all sorts of factory defects as companies try to come out with the latest bomb proof designs.
As a result I've had to warranty 2 pairs of K2's, 2 pairs of lines, and a pair of surface. All of which were the most annoying warranty processes ever.
I was really interested in e'dollos, I saw how hard people slammed them into rails yet nobody I ever talked to had any edge separation. At Carinthia I'd say you see 10+ people on '16 e'dollos on a busy day - it just seemed like a trusted ski.
So when I found them this fall in my size I jumped on them, but sadly they had a defect.
I loved how when I sent my first e-mail you guys got back to me right away, and in less than a week you packaged up new skis to send me.
It's a big deal because the other brands I dealt with only ever made me feel like a number on a to do list - but you seemed to feel genuinely bad about the defect and your eagerness to make me a happy customer was taken to heart.
You guys have earned respect and a faithful customer for life.
with love and affection,