hey guys! (never posted on newschoolers before soooo)
i recently bought a new pair of skis. from a company in the Wasatch ( i wont mention them so i don't trash their brand) on my second day of skiing them i crashed. not hard but hard enough to snap the skis in their tip. keep in mind these skis are brand new and have been skied on twice. i had contacted the company today and this is what they said..
I'm sorry to hear that your skis broke. We will warranty manufacturing defects but can not warranty skis broken by misuse or negligence. Based on your Instagram photos, you broke your skis by airing into a zone with little coverage. We build some of the most durable skis on the market, but when you hit rocks and logs with an early season snow pack, damage to your skis is inevitable. If you want to order another pair, I can give you a 40% discount.
wait a second, if they build "some of the most durable skis on the market' shouldn't they be able to handle a crash in powder on the second day ever skied on them?
Shouldn't they replace the skis if they were skied on for two days and break? isn't that workmanship or a defect in the skis?
even on the company's website they show picture and videos of their sponsored skiers beating they heck out the skis, Shouldn't they assume the consumers will be doing the same thing to the skis?
i know that they offered 40% off a new pair, but if they have the some of the most durable skis on the market shouldn't they hold true too their promise and replace them and prove to me that they are durable? because right now i'm not too happy with their product and company.
what would you guys do if your brand new skis snapped on your second day of skiing on them?