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Revision Messed Up

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Jcamotts
Posts: 156 - Karma: 2,584
So, back in September I was looking around for a new pair of skis for this season. After hours of searching, someone recommended revision skis. They look sick so I got them for a sick deal during the pre-sale. There was only one slight issue, the skis ship date was "mid November" although that was kinda annoying I knew I wouldn't be skiing at all between now and that time. Fast foward almost 3 months and I still havent heard from them, so I sent them an email regarding the shipping. They said that they would contact me in the next week for an Update. They sent another email a few days later saying they ran into some issues during production. "Due to some quality inconsistencies, we made the decision to rebuild a good portion of our skis". At that time I was like "ok, well I would rather wait 2-3 more weeks for solid skis then get low-quality skis now". They also said they would send another email in about a week for a new ETA. I got the email this morning and they said the new shipping date would be THE FIRST WEEK OF JANUARY. Thats almost have way into the ski season. I'm disappointed because the skis looked so fun but theres no way im waiting that long.


But thats not all, they also gave me (and all other customers) a $100 coupon to there website. Sure I appreciate them going out of there way to do that because they definitely feel bad abut this whole situation, but $100 is not gonna keep me waiting around for another month and a half. So, what do you guys think. Are any of you guys in the same Boat as Me?
Could this issue possibly be the end of revision?
Nov 26 2016 10:17AM
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hoodwinkh
Posts: 18 - Karma: 25
Told them 3 or 4 times before shipping not to send me the skis as I had refunded. No response and they shipped it anyway, have a tracking number. You just have to throw your hands up. If I end up paying for the return shipping...
Feb 25 2017 10:42AM
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tyrol
Posts: 45 - Karma: 130


Lol saw this over at TGR
Feb 26 2017 11:24PM
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Mr.Mitten
Posts: 1298 - Karma: 3,582
tyrol


Lol saw this over at TGR


oh god, where on TGR hahaha?
Feb 27 2017 12:59AM
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isak.frykman
Posts: 4 - Karma: 15
Someone is actually taking time to respond on their YouTube-comments, Lmao. I hopp that the person connected to their YouTube-account isn't involved in the company or their mail system.
Feb 27 2017 8:02AM
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Jibberino
Posts: 2088 - Karma: 1,333
danbrownPlease stop giving banking and fraud advice here, most of what you have said is wrong.

If the company can't provide sufficient evidence that the order was fulfilled, the customer wins the chargeback. Consequently, if the company does provide sufficient evidence showing the order was fulfilled (in a timely manner), the customer will not win the chargeback, and no money will be awarded. It's not complicated. Your statement about banks and credit card companies being stingy, is incorrect. Credit card companies want to keep their members happy, so if the evidence is there, the money goes right back into the customer's pocket.

"While Revision is garbage in terms of customer service and actually running a company, they do have a real business that sells real products which means a bank/credit card company probably won't see them as fraudulent"

This is completely untrue, and irrelevant. Real businesses that sell real products commit real fraud. If they take payment and the order is not fulfilled in the amount of time agreed upon when entering that "contract," that is considered fraud, and the card carrier will award the customer their money back. Chargebacks can be filed for services not rendered, merchandise not received, etc. It's the exact same process and the burden is on the merchant to provide evidence to the contrary.



Source: I deal with fraud claims and chargebacks every day.


Boom, angrygramps got schooled!
Feb 27 2017 1:15PM
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gbola
Posts: 266 - Karma: 737
my order has been completed, yet I haven't received shipping information.... has my order shipped or not?
Feb 27 2017 4:41PM
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hoodwinkh
Posts: 18 - Karma: 25
G-Bolamy order has been completed, yet I haven't received shipping information.... has my order shipped or not?


Who knows with Revision. I got two separate emails, one saying 'complete' one saying 'shipped'.
Feb 27 2017 5:09PM
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Young_patty
Posts: 3238 - Karma: 36,713
hoodwinkhWho knows with Revision. I got two separate emails, one saying 'complete' one saying 'shipped'.


Honestly the one person they have doing customer service is probably also the one person they have shipping skis out
Feb 27 2017 7:22PM
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jbond3
Posts: 24 - Karma: 56
G-Bolamy order has been completed, yet I haven't received shipping information.... has my order shipped or not?


Same thing with me. Order completed last Wednesday. Still no shipping info yet
Feb 27 2017 7:57PM
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Zennan
Posts: 222 - Karma: 165
Hey at least were making progress on the front still! Went from no clue what the heck is happening to an email saying you may get your product at some point!
Feb 27 2017 8:16PM
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Session
Posts: 5316 - Karma: 21,354
Seriously....March is day after tomorrow.
Feb 27 2017 8:22PM
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Kolbalt7
Posts: 55 - Karma: 74
jbond3Same thing with me. Order completed last Wednesday. Still no shipping info yet


Same here homie
Feb 27 2017 9:52PM
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gbola
Posts: 266 - Karma: 737
feel bad for the european homies who won't get their skis until 2018
Feb 27 2017 11:30PM
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Hunterwagner
Posts: 13 - Karma: 36
iv been trying to contact them for info on returning my skis (where to send my skis and how to make sure I actually get my refund in a timely manner) and no reply in almost 2 weeks/3 emails. Their website says you can return orders for a refund up until 2 weeks after receiving product. And of course they aren't replying within that 2 week window..
Feb 28 2017 7:07PM
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Kolbalt7
Posts: 55 - Karma: 74
Has anyone tried contacting Bill Wanrooy directly? I know his email if it's not public knowledge and you guys want it
Feb 28 2017 10:34PM
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Young_patty
Posts: 3238 - Karma: 36,713
Kolbalt7Has anyone tried contacting Bill Wanrooy directly? I know his email if it's not public knowledge and you guys want it


Yo I would watch it with personal info
Feb 28 2017 10:57PM
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Park_Ranger
Posts: 3825 - Karma: 8,634
Young_pattyYo I would watch it with personal info


Yeah, the mods aren't going to like that. Especially when Wanrooy has partnered with NS on a lot of stuff in the past.
Feb 28 2017 11:07PM
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Kolbalt7
Posts: 55 - Karma: 74
Young_pattyYo I would watch it with personal info


not really personal.. it's the email connected with Revision. was contacted by it when I asked a question through the contact email. I will keep it to myself tho
Feb 28 2017 11:07PM
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hoodwinkh
Posts: 18 - Karma: 25
Hunterwagneriv been trying to contact them for info on returning my skis (where to send my skis and how to make sure I actually get my refund in a timely manner) and no reply in almost 2 weeks/3 emails. Their website says you can return orders for a refund up until 2 weeks after receiving product. And of course they aren't replying within that 2 week window..


Yeah I feel you, had the same problem. I'd get the refund with the bank, explain the situation and wait for Rev to make the next move.
Mar 1 2017 1:43AM
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.Hugo.
Posts: 17360 - Karma: 28,467
Kolbalt7not really personal.. it's the email connected with Revision. was contacted by it when I asked a question through the contact email. I will keep it to myself tho


Fuck that post it. This shit is unacceptable. If ns deletes it that is total bullshit
Mar 1 2017 9:05AM
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Young_patty
Posts: 3238 - Karma: 36,713
Kolbalt7not really personal.. it's the email connected with Revision. was contacted by it when I asked a question through the contact email. I will keep it to myself tho


Yeah whatever if it's not personal go for it. This guy kind of deserves what ever he gets to be honest my skis are now going to be 2 months later than when I was supposed to get them.
Mar 1 2017 9:15AM
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K-Dot.
Posts: 3703 - Karma: 7,375
.Hugo.Fuck that post it. This shit is unacceptable. If ns deletes it that is total bullshit


Kinda agree with this. Personal information shouldn't be used to harass or be rude but I don't see the harm in using it as a strong line of communication because others aren't working. It is as proffessional as you can be after a company completely failed to be professional with their customers
Mar 1 2017 10:24AM
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.Hugo.
Posts: 17360 - Karma: 28,467
K-Dot.Kinda agree with this. Personal information shouldn't be used to harass or be rude but I don't see the harm in using it as a strong line of communication because others aren't working. It is as proffessional as you can be after a company completely failed to be professional with their customers


And its not even personal information. He said its the guys revision email.
Mar 1 2017 10:40AM
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K-Dot.
Posts: 3703 - Karma: 7,375
.Hugo.And its not even personal information. He said its the guys revision email.


Oops my bad, didn't even see that. Yeah post that asap
Mar 1 2017 10:44AM
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Dsnoop
Posts: 5 - Karma: 23
Won't respond to it, nice try though..
Mar 1 2017 10:58AM
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rcn
Posts: 53 - Karma: 80
i have ordered my talismans and a longsleeve at blind2 back in september. i have said they should ship everything together because i'd have to be less import duties. back in january i've said that they should ship the longsleeve. since then they dont respond to any of my emails. before that they did. i wouldn't mind if they just write me back saying that they already sold the longsleeve but not hearing anything is just shit. i know they aren't responsible for the revision issue but even they don't respond

is anyone affiliated with the blind2 shop? i dont want to contact them through their official email address.
Mar 1 2017 3:47PM
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McMilliam
Posts: 106 - Karma: 115
I regret to say I'm glad I'm not the only one without skis, without replies to my emails and without a lot of praise for revision.
I've genuinely never dealt with such shit customer service so was pretty stuck here.
I'm pretty patient and have plenty of other skis to use for the meantime but I don't want skis 6 months later - can't believe I'm even saying this, what a fuck up!
Going to call my bank tomorrow, hopefully can get a reverse on the payment.
Luckily there's another guy in the resort I'm at in Switzerland with the same problem and the general opinion in the town is fuck revision!
I hope they never sell another pair of skis, they don't deserve our money
Mar 1 2017 4:37PM
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Park_Ranger
Posts: 3825 - Karma: 8,634
Revision's customers are the most important part of this, but I am also curious how this has affected the riders on their team.

How did these dudes get their skis for the season if it took months into the season for the skis to be made? Also, are these dudes getting their skis replaced by the company if they break them during the season? Like when Zhaner doesn't land that fucked 3 swap transfer front 2 and snaps his ski in half, is he now looking for hammy down skis somewhere in Summit... or has Revision always had some of the skis made and set aside for these dudes? How does all of that work?
Mar 1 2017 4:42PM
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a_burger
Posts: 5206 - Karma: 20,187
Park_RangerRevision's customers are the most important part of this, but I am also curious how this has affected the riders on their team.

How did these dudes get their skis for the season if it took months into the season for the skis to be made? Also, are these dudes getting their skis replaced by the company if they break them during the season? Like when Zhaner doesn't land that fucked 3 swap transfer front 2 and snaps his ski in half, is he now looking for hammy down skis somewhere in Summit... or has Revision always had some of the skis made and set aside for these dudes? How does all of that work?


I believe I read somewhere revision has a small operation for prototypes/pre-production in the U.S. Probably where all the black bunch topsheet skis the team has been on are made.
Mar 1 2017 6:38PM
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chris.goodhue
Posts: 946 - Karma: 6,204
Got one of the two pairs I ordered after repeatedly telling them not to send them to me and give me my money back.

Chances I can return them and get my money? I think very slim, thoughts? I bet they don't reply...
Mar 1 2017 9:25PM
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tdollo
Posts: 3733 - Karma: 17,741
I think I saw Sandy Boville ridding last years skis on his Instagram. What a mess.
Mar 1 2017 9:28PM
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Kolbalt7
Posts: 55 - Karma: 74
You can contact Bill directly at bill@revisionskis.com. if this post gets deleted, then that's bullshit. it's his email connected with Revision. it's not a private email, therefore I'm not giving away any personal information. as much as this dude deserves hate, please try to be professional. he probably won't respond anyways. good luck and I hope this doesn't get deleted
Mar 1 2017 10:14PM
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Swandog7
Posts: 4955 - Karma: 9,019
tdolloI think I saw Sandy Boville ridding last years skis on his Instagram. What a mess.


A buddy of mine rides for them and is still on last years skis. His are shipping with everyone else's haha.
Mar 1 2017 11:45PM
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gravel
Posts: 5479 - Karma: 41,493
This thread gives me so much anxiety
Mar 2 2017 12:07AM
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KneeDrop
Posts: 641 - Karma: 1,486
Park_Rangerhammy down skis


Quoting because this is my favorite thing in this thread.

Hammy down, bruh
Mar 2 2017 12:12AM
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Park_Ranger
Posts: 3825 - Karma: 8,634
KneeDropQuoting because this is my favorite thing in this thread.

Hammy down, bruh


Yeah bruh. Like hammy down Versace
Mar 2 2017 12:50AM
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rcn
Posts: 53 - Karma: 80
rcni have ordered my talismans and a longsleeve at blind2 back in september. i have said they should ship everything together because i'd have to be less import duties. back in january i've said that they should ship the longsleeve. since then they dont respond to any of my emails. before that they did. i wouldn't mind if they just write me back saying that they already sold the longsleeve but not hearing anything is just shit. i know they aren't responsible for the revision issue but even they don't respond

is anyone affiliated with the blind2 shop? i dont want to contact them through their official email address.


they just responded. apparently they also don't have contact with revision. a shipment from revision has arrived in italy tho and they could start delivering skis in about a week. it's very weird that even their partner shop has almost no information regarding this mess
Mar 2 2017 6:41AM
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partyandBS
Posts: 3330 - Karma: 51,148
if I get my skis in I'll sell them to some one. I'll ship it in half the time too
Mar 2 2017 1:33PM
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Zennan
Posts: 222 - Karma: 165
partyand_BSif I get my skis in I'll sell them to some one. I'll ship it in half the time too


So you'll ship it in 4 months instead? lolz
Mar 2 2017 2:15PM
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Park_Ranger
Posts: 3825 - Karma: 8,634
toastThis thread gives me so much anxiety


Why? Please grace us with your orange name industry insider new wave filmer bro knowledge/opinion on the matter.
Mar 2 2017 2:43PM
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eheath
Posts: 61098 - Karma: 118,246
Park_RangerWhy? Please grace us with your orange name industry insider new wave filmer bro knowledge/opinion on the matter.


What's been up your ass recently? You seem to be pissed every time you post...
Mar 2 2017 2:44PM
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Mr.Bishop
Posts: 22671 - Karma: 75,830
eheathWhat's been up your ass recently? You seem to be pissed every time you post...


+1
Mar 3 2017 3:28PM
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skiznuts
Posts: 462 - Karma: 783
eheathWhat's been up your ass recently? You seem to be pissed every time you post...


True...
Mar 3 2017 5:17PM
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Kolbalt7
Posts: 55 - Karma: 74
Kolbalt7You can contact Bill directly at bill@revisionskis.com. if this post gets deleted, then that's bullshit. it's his email connected with Revision. it's not a private email, therefore I'm not giving away any personal information. as much as this dude deserves hate, please try to be professional. he probably won't respond anyways. good luck and I hope this doesn't get deleted


Update: I emailed him two days ago. he still hasn't answered. don't know why I'm surprised
Mar 3 2017 8:36PM
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reet.gang
Posts: 15 - Karma: 63
Any info on the $100 coupons? How do I get it?
Mar 3 2017 10:25PM
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Park_Ranger
Posts: 3825 - Karma: 8,634
eheathWhat's been up your ass recently? You seem to be pissed every time you post...


Mr.Bishop+1


skiznutsTrue...


No, not everytime
Mar 4 2017 5:07PM
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pduncan
Posts: 1131 - Karma: 1,607
Swandog7A buddy of mine rides for them and is still on last years skis. His are shipping with everyone else's haha.


Yep. I know someone on their team(probably won't be anymore) that just got the skis they ordered during the presale. What a messed up situation.
Mar 4 2017 5:22PM
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