everlastdude there is a government shutdown right now. the postal service is fucked.
Funny enough, postal service actually got my sisters carepackage to our house in the midst of the huge storms we've been getting so its just OnTrac being the usual piece of shit company they are.
mystery3The postal service isn't even a government agency anymore though?
Also ontrac sucks donkey balls. Maybe all those packages were in a dilapidated van some guy drove into a ravine or something?
I was gonna see if there was some sort of theft claim you could do because my package literally up disappeared according to the tracking info. It was held at their facility on the 15th and dead silence ever since. Reaching out to backcountry to get the full scoop was helpful though. Somehow, someway, OnTrac lost a ton of orders, thousands of dollars in stuff, and I've tried reaching out to them numerous times and haven't heard back and forget sitting on hold for an hour. Not saying something fishy is up but regardless at least get back to people needing information.
Its just kinda shitty because I've had great experiences with Backcountry in years past but this ordeal sorta ruins that and while the few times Ive gotten things from Evo, I think they're my go-to online retailer now. Nothing but good experiences when ordering stuff from them, and they use a carrier that will actually get back to you in terms of customer support.
It blows my mind business owners choose to use a company like OnTrac though. I sure hope they have insurance covering their products or else they are totally fucked.