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Broken Core?

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DUCKS
Posts: 97 - Karma: 240
I just got my brand new Surface Blanks today, and I noticed this. Click for larger image
Is it worth getting them replaced? The crack is only interior, and is only noticeable with the light shining through.
Dec 6 2012 4:43PM
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Dr.Dealgood
Posts: 2587 - Karma: 1,352
I would call the company and see what they think. I imagine there's a split in the wood core. I don't know if I'd call them broken, but maybe "not passing quality control with stars and rainbows."

It may not be a problem in the long run, but it's definitely worth a phonecall/email to Surface for sure before you mount your bindings.

You paid for a quality product so insure you got one.
Dec 6 2012 4:51PM
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Mr.Sloth
Posts: 5091 - Karma: 13,469
That doesn't look very good... Tip or tail?
Dec 6 2012 4:54PM
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DUCKS
Posts: 97 - Karma: 240
Thanks, I'll definitely email them.



And its in the tip.
Dec 6 2012 4:58PM
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fudgenuggets
Posts: 383 - Karma: -3,400
typical pricepoint garbage
Dec 6 2012 5:50PM
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Flacko
Posts: 1495 - Karma: 788
its probably just a blem in the wood, surface is great about that sorta stuff, im sure they will hook you up with a new pair.
Dec 7 2012 1:30AM
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Balto
Posts: 25985 - Karma: 4,398
classic surface build quality/quality control
Dec 7 2012 1:58AM
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Dr.Dealgood
Posts: 2587 - Karma: 1,352
Bump, because I'm curious what they said they think it is and what they're going to do about it.

Keep us posted.
Dec 7 2012 10:27AM
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No.Quarter
Posts: 5257 - Karma: 16,956
Bump and threads
Dec 8 2012 2:22AM
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SwagasaurusRex
Posts: 635 - Karma: 333
Threads for interest.
Dec 8 2012 2:41AM
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cdedecko
Posts: 30 - Karma: 35
Bump
Dec 8 2012 11:19AM
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DUCKS
Posts: 97 - Karma: 240
I emailed them Friday night, they haven't replied yet...
Dec 9 2012 7:56PM
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AndyGreen
Posts: 827 - Karma: 61
I enjoy your emblem very much. Duck life for life
Dec 9 2012 8:01PM
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DUCKS
Posts: 97 - Karma: 240
Thanks, although it might be a chicken. Not sure.
Dec 9 2012 8:22PM
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MothaHucker
Posts: 4678 - Karma: 2,589
treds
Dec 9 2012 9:15PM
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NinetyFour
Posts: 8650 - Karma: 13,409
That's a wild fracture inside of a core if I've ever seen one. If you squeeze the tip at the edges while holding it up to the light does the crack go away?

Regardless get a hold of Surface and get them warrantied. That looks like the wood itself splitting, not where the wood has been laminated. Weird stuff. Keep us updated!
Dec 9 2012 9:31PM
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DUCKS
Posts: 97 - Karma: 240
It is actually the wood splitting. And it's a pretty big crack. And it definitely doesn't go away if I squeeze the ski.
Dec 9 2012 9:49PM
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No.Quarter
Posts: 5257 - Karma: 16,956
if you e-mailed them i would assume they would reply on Monday night. Have you received a email from them confirming that you email was sent. I know most companies will send you and email like that telling your their customer service hours, i don't know about surface though
Dec 9 2012 10:00PM
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DUCKS
Posts: 97 - Karma: 240
I sent them another email, they still haven't responded.
Dec 12 2012 5:16PM
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last_tango
Posts: 2635 - Karma: 2,665
I would call them at this point. Surface also made a thread on here as well.
Dec 12 2012 5:21PM
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last_tango
Posts: 2635 - Karma: 2,665
just noticed you posted in the surface thread
Dec 12 2012 5:23PM
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*SURFACE
Posts: 1247 - Karma: 5,761
definitely hit up warranty@surfaceskis.com and we will get you a solution. thanks buddy.
Dec 12 2012 5:53PM
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DUCKS
Posts: 97 - Karma: 240
Thanks I'll do that
Dec 12 2012 6:05PM
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NinetyFour
Posts: 8650 - Karma: 13,409
Solid customer support. I love it when a company can come right on the forums and answer questions; and get shit done.
Dec 12 2012 11:01PM
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SoCore
Posts: 141 - Karma: 222
Still interested on what the solution actually was...

Seen too many issues coming from these guys lately.
Dec 13 2012 4:19PM
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SwagtasticWalrus
Posts: 1268 - Karma: 184
But they make it right. Sometimes even more than right.
Dec 13 2012 11:42PM
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NinetyFour
Posts: 8650 - Karma: 13,409
Mehhh, it take a lot of work to get really dialled in on building a pair of skis. Sounds like Surface is trying to clean up their name and quality a lot over the past few years; and I've never heard of them leaving someone out in the cold with warranty.

Regardless, I wouldn't stop an isolated incident like this stop me from buy a pair of these blanks. $250 for a price-point ski, made by a legit company with a wood core (not cheap foam core crap...) is a steal IMO
Dec 14 2012 1:00AM
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