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March, 2024

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How long should warranties take?

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ISellMeth
Posts: 1440 - Karma: 673
I sent in my coat to lethal descent in like late March and here we are in June and still no coat. I've sent my a couple emails but never got a response. Am I just freaking out ns? Also if anyone knows a number I can contact them at its would help. Thanks guys.
Jun 4 2012 11:40PM
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TimRiley
Posts: 1873 - Karma: 1,327

I'd say it depends on the company and their reputation. I sent some frogskins back to Oakley and it took less than a month to have the new ones.

Jun 4 2012 11:54PM
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-Condor-
Posts: 556 - Karma: 285
never dealt with soft goods but ive sent hardgoods back in march/april and the costumer received next seasons model. usually they dont ship them out till the fall however.
Jun 5 2012 12:00AM
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tomPietrowski
Posts: 7099 - Karma: 17,043
The usual time is around 6-8 weeks. However it depends what was wrong with your coat. It may be off being fixed, or if it cant be fixed, you may have to wait until next season for them to restock.

Did you contact them and get a return number before you sent it back?
Jun 5 2012 1:05AM
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ISellMeth
Posts: 1440 - Karma: 673
Still no word after countless emails and pms.
Aug 16 2012 8:51PM
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Olimar
Posts: 3535 - Karma: 4,076
two years ago i broke my chronics in january and had to ship them cross country to like orgeon i think where line/k2 is based out of and because of snow storms that year i didnt get them back till like mid march.
Aug 16 2012 10:35PM
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