Wow...your totally wrong...FD is the only company that if you call the customer service number, it is a direct line to David Lesh's (CEO) phone. With any other company you have to go through a long list of automated telephone nonsense before you reach a person...
David Lesh is one of the nicest people Ive met in the industry thus far. He is always available to answer any questions and take an criticism/comments you may have. As a fellow pilot, david and I also talk about aviation a lot and I can tell you hes a great guy.
I don't understand where your getting your information from but FD is a great company and its owned by a great person
PS "runned" = facepalm