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ROAD TRIPPIN WITH BIG_SPENCE INVITATIONAL

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*SURFACE
Posts: 1247 - Karma: 5,761
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There’s been a lot of hate from Big_Spence towards Surface on the forums this year. We recognize that he is upset and could probably continue to argue with him for years to come about whether or not we should have replaced his broken park skis. However, rather than waste time and energy slamming each other on a chat room, we would like to publically announce the Road Trippin’ with Big_Spence Invitational.

The Road Trippin’ with Big_Spence Invitational will take place this coming winter at e his home resort on a date mutually agreed upon by both parties. The day will consist of snow shredding with the Surface Crew, complimentary lunch, swag, demo fleet and a bunch of high fives.

This is in no way a hostile callout , we just want to show Big_Spence and other members of NS that we value your business and opinions. So much that we will load the truck and head to your home mountain for a peaceful day of on-hill activities.


So Big_Spence, keep us posted as it gets colder and let us know when you'd like to shred.


All the best!


- SURFACE

Sep 17 2010 3:39PM
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joshua
Posts: 5046 - Karma: 1,280
You should just stop posting. You obviously don't know too much about the situation here. Spencer sent started out sending them polite emails.
Oct 18 2010 5:06PM
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TWoods
Posts: 10014 - Karma: 8,385
So, you were with him this season? When did the ski's core actually snap? before or after this shred day was announced?
Oct 18 2010 5:07PM
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jeeesus
Posts: 253 - Karma: 6
doesn't matter. The fact that he would rather masturbate his internet cred than ski with a sick crew and allegedly get free skis further proves he's a bitch.
Oct 18 2010 5:10PM
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joshua
Posts: 5046 - Karma: 1,280
Since when is he getting skis?
Oct 18 2010 5:11PM
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jason...
Posts: 9006 - Karma: 780
and they probably politely denied him because WARRANTIES DONT COVER RAIL DAMAGE, GET THAT THROUGH YOUR FUCKING SKULL.
Oct 18 2010 5:12PM
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[~_~]
Posts: 20239 - Karma: 1,273
I might have to agree with this illiterate fool. I've been fucked over by dozens of businesses in the ski industry but I wasn't enough of a bitch to make it my mission to publicly maim them.
Oct 18 2010 5:12PM
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Gnarmy
Posts: 45 - Karma: 56
Wait a minute... you mean you actually understand that concept? CRAZY!!!!
Oct 18 2010 5:17PM
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.frenchy
Posts: 18212 - Karma: 12,257
Hahaha that lizard on his finger is awsomee
Oct 18 2010 5:18PM
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GayWolf420
Posts: 36687 - Karma: 110,630
You're gonna have to chill, bro.
Oct 18 2010 5:20PM
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jeeesus
Posts: 253 - Karma: 6
whoa...its almost like...you understand the directions...or something...
Oct 18 2010 5:22PM
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TheClap.
Posts: 21649 - Karma: 4,013
hahaha love this thread
Oct 18 2010 5:23PM
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joshua
Posts: 5046 - Karma: 1,280
Did you miss the pic with the snapped ski?
Oct 18 2010 5:25PM
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TheClap.
Posts: 21649 - Karma: 4,013
well if he skied with ede missing and snow got into the core, the ski will snap
Oct 18 2010 5:27PM
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jeeesus
Posts: 253 - Karma: 6
you are a gadamned moron.
Oct 18 2010 5:28PM
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Big_Spence
Posts: 16177 - Karma: 4,352
i never got this invite. sorry.
Oct 18 2010 6:24PM
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Yung_Gnarley
Posts: 9091 - Karma: 3,016
UH OH
Oct 18 2010 6:28PM
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powfoka
Posts: 2709 - Karma: 160
direct quote... do i get new skis yet? i don't want a fucking "Big_Spence Invitational", i want to be able to ski park this year.


Oct 18 2010 6:34PM
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*simba*
Posts: 9125 - Karma: 511
Can we make this happen over Christmas break, because that's the only time that I can come from PA to be at this?


Oct 18 2010 6:38PM
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zerospinskier
Posts: 4867 - Karma: 350
Forget him then. You guys should still all go to WA and shred Snoqualmie. I grew up there and that would be epik. I would definitely go too.
Oct 18 2010 6:39PM
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jeeesus
Posts: 253 - Karma: 6
stop being a bitch. seriously, its getting fucking old.
Oct 18 2010 6:43PM
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*simba*
Posts: 9125 - Karma: 511
Sounds to me like someone wants to get fucked with a rake...
Oct 18 2010 6:44PM
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zerospinskier
Posts: 4867 - Karma: 350
Actually no, Stevens is better, definitely do Stevens
Oct 18 2010 6:46PM
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quixotic
Posts: 6937 - Karma: 2,978
could i get a paraphrase or spark notes? Anybody wanna just lay out the key information... puh-lease? I don't want to read through 6 pages of people calling each other dumbasses.
Oct 18 2010 6:52PM
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Parker.
Posts: 1637 - Karma: 108
Big spence's skis broke.
He complained about it.
Surface wouldn't warrantee them.
He complained about that too.
Surface didn't like the complaining so they called for a peaceful gathering.
Big spence complained about it.
Oct 18 2010 6:55PM
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TWoods
Posts: 10014 - Karma: 8,385
A pair of surfaces fell apart unnaturally quickly after Spence skied rails on them for a short period of time. He asked for a warrenty and was denied.

At some point, either before or after the warrenty, they snapped.
Oct 18 2010 6:55PM
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quixotic
Posts: 6937 - Karma: 2,978
thanks parker and TWoods!
Oct 18 2010 6:57PM
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zerospinskier
Posts: 4867 - Karma: 350
I want to get a ride from SLC! And if not I will drive my truck and can take people. This is going to be so fun! (And better happen!)
Oct 18 2010 7:05PM
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DBAKE
Posts: 3031 - Karma: 340
Agreed 100% stevens, is the place to be, good snow good park, and its not on a golf course. STEVENS PASS
Oct 18 2010 7:05PM
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SHampson
Posts: 2355 - Karma: 1,180
"It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt."

But to answer DingoSean: it was after this thread started when the ski totally broke.
Oct 18 2010 7:12PM
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soup
Posts: 6320 - Karma: 4,261
ummmmm. this ski was created september 17. that means the only way this kid could have 'snapped' them is if he was :

a) skiing in a backyard, on a rail
b) skiing on a glacier, in rocks
c) decided enough was enough and snapped them himself.

dunno seems like little rich kid got in trouble from his parents for breaking his ski on some rails and decided to take it out on surface. what a child.
Oct 18 2010 7:20PM
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Leafman
Posts: 2178 - Karma: 251
Yes, and I hope they bring complementary food, money is going to be tight this year.
Oct 18 2010 7:20PM
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jibjunkie
Posts: 3807 - Karma: 191
big spence grow the fuck up skis break all the time and the fact that surface is hosting this is fucking insane ass customer service. like for real your prolly getting another pair of skis out of this anyway so stop being childish and thank surface for being this nice jeezuz
Oct 18 2010 7:28PM
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GANDALF
Posts: 6285 - Karma: 6,433
haha damn kid sounds like a spoiled brat.
Oct 18 2010 7:32PM
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sagesnow
Posts: 3116 - Karma: 1,593
thats what I like to hear.
Oct 18 2010 9:02PM
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RudyGarmisch
Posts: 25443 - Karma: 13,844
I dont know that I see this as exemplary customer service. I feel like I have to make a disclaimer here, cause I know I represent a different company, but this is me speaking as a NS'er of 8 years, not as a production manager for 1 year.

Spence was bummed about how long his skis lasted. Yes, any manufacturer will not warranty damage from rails - you'd have to be absolutely crazy, rails wreck skis. The difference was that he allegedly saw some pretty major damage after only a few days of park riding, which, lets face it, shouldnt happen. Either Spence must be lying, or Spence is the most abusive park skier out there to their gear, or there was a manufacturing defect that caused the ski to come apart faster than it should have.

Whatever the case, both parties handled it pretty badly. I dont know if one does have the right to talk shit and say a brand is awful if one does have a bad experience with them - I'd be tempted to do that as a consumer, certainly. I also know that as a manufacturer, what gets warrantied or not can be pretty heartbreaking. If a ski comes back thats absolutely been loved, shredded and abused every day, but has obviously been skied through a parking lot, it sucks, but we cant cover it. If we do, it sets a precedent, and you cant run a business that replaces skis that have seen a full year of rails in the park.

I'm not saying anyone is right, but I really think the "Big Spence Invitational" took this a step too far. If you want to shut up a loudmouth complaining about how a company screwed him, you either suck it up and deal with it or warranty the ski. By having an event in honor of the disagreement, all thats been done is really propel it into the spotlight, piss Spence off even more, and showcase your dirty laundry. You're mocking a genuinely dissatisfied customer, and if this is what customer service will be from now on, do all the other customers that had to get their pairs warrantied get their own invitationals as well?
Oct 18 2010 9:05PM
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MADDECENT
Posts: 5579 - Karma: 951
very very well said.
Oct 18 2010 9:18PM
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sagesnow
Posts: 3116 - Karma: 1,593
If this doesn't happen due to complaints I will be so dismayed.
Oct 18 2010 9:34PM
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zerospinskier
Posts: 4867 - Karma: 350
All true, but it already had been propelled bigger than a normal warranty claim. Any time someone posts a thread about Surface skis on this site, someone comes on and says something to the effect of, "Ask Big Spence what he thinks of them!" As a company I'm sure they don't appreciate that. Now I don't know what the entire situation was with his skis, so I can't say who is wrong or wrong, but I can would assume that these comments would get annoying to a developing company.

I don't see this as a sarcastic way to make this a big deal, I see it as a light hearted way to finally stop these detrimental posts. Also, I am from WA and live in SLC so I want to make a trip there when this happens to go ski Stevens because it will be fun!
Oct 18 2010 9:51PM
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[~_~]
Posts: 20239 - Karma: 1,273
I disagree. Spence clearly got a sour deal (whose fault it is is still undetermined), but him flaming Surface on here nonstop convincing everyone that the same will happen to them if they support the clearly legitimate brand was whiny and childish. Instead Surface decided to make it a win-win situation by coming up here and personally shredding with him (and bringing a few tricks up their sleeve product-wise), which is far better than simply replacing skis to shut him up.

By offering to come to Washington, they weren't mocking anybody. In fact, ignoring the entire situation would have been far worse than this course of action. Mike and the boys just want to turn a messy into a fun event, and this further exemplifies how Surface stands out as a brand. If Spence has a problem with that, then the shit's on his porch, not theirs.
Oct 18 2010 10:07PM
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T-Holt
Posts: 5020 - Karma: 639
However, I do see this debacle as a testament to how tight knit the ski community is. There are very few other sports where this sort of thing could happen. Everything is on such a personal level which is why everyone gets so invested in it. It's been really interesting watching this whole thing unfold. It really gives Surface a personality. Whether that attracts or pushes people away is a whole different story.

The dynamics are just so cool.
Oct 18 2010 10:08PM
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=nick=
Posts: 10471 - Karma: 2,184
for once i disagree with rowen. the invitattional was a great idea, not meant to put the situation in a spotlight but to come together as skiers and have a great day. the fact that he keeps whining and bitching just shows he doesnt deserve shit. if he had just accepted and moved on, who knows what would have happened?? oh wait surface would have personally come to HIM and most likely brought some goodies in tow. seems to me like "spence" doesnt deserve any of this due to his shit attitude and "bad guy" persona
Oct 18 2010 10:45PM
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Brock.
Posts: 5698 - Karma: 1,327
what a waste of time.
Oct 18 2010 10:46PM
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Balto
Posts: 25985 - Karma: 4,398
from talking with spencer about this topic many times now, i have gathered a few bits of information:

He just wants new skis and could give 2 shits about the "BSI", so thats not really a win win, more like a waste of time/money for surface, and a reason to get spencer even more pissed off. Spencer works his ass off as a cook(formerly a baker when he bought the 9 lives) to be able to afford to ski, so when he drops hundreds of dollars on a pair of skis from a brand that is so legit as some of you think, he was probably thinking they would be great skis. I was with him the first weekend he rode the 9s, and we both noticed after a matter of hours that the skis were showing damage similar to a ski that had been ridden for 2+ months. That should be warrantied no matter what, as it is obviously a factory defect. There were other NS members who had the same problems, showing that spencer wasn't a unique case, and when something like that happens, the brand producing that product should man up, admit to their faults, warranty the products, and learn from their mistakes.

But instead they did nothing. Thats not a way to keep customers or run a business. How many people do you think have been persuaded to not by surface because of these few people's bad experiences? Don't you think it would have just been more cost effective in the long run to fix the problems, and in turn keep those people as customers? The same thing happened with salomon, I have been told by a few different ski shops that they weren't able to sell their suspects because of the known problems with them, had salomon just admitted their wrong doing and fixed the problem, I'm sure you would see more people riding their skis. So why can't surface man up, give spencer new skis, admit that they had an issue with a product, and let everyone move on?
Oct 18 2010 11:16PM
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messplay
Posts: 4483 - Karma: 1,065
our care cups are empty.
Oct 18 2010 11:25PM
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MADDECENT
Posts: 5579 - Karma: 951
Then why is this thread at 7 pages
Oct 18 2010 11:30PM
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MADDECENT
Posts: 5579 - Karma: 951
then why is this thread at 7 pages?
Oct 18 2010 11:31PM
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jason...
Posts: 9006 - Karma: 780
did you miss the part where he skied rails?
Oct 18 2010 11:32PM
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DBAKE
Posts: 3031 - Karma: 340
So what your saying is he should have gotten ON3Ps?
Oct 18 2010 11:39PM
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Balto
Posts: 25985 - Karma: 4,398
no what im saying is that derrick baker is a faggot piece of shit who should probably go hang him self in the forrest
Oct 18 2010 11:40PM
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DBAKE
Posts: 3031 - Karma: 340

ooohhhhh the lolzz

Oct 18 2010 11:47PM
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