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Will Backcountry Warranty Bent Joystick Pole?
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Karma: 18
I bought some poles from Backcountry.com. Some Joystick Spiccoli's, and after falling off a box, got up to find they ahd bent completely 90 degrees off my ski edge...
Will Backcountry be cool once I send them in? Or void the warranty?
Posts: 1868
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My guess is probably not but i don't know. It happens a lot
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Theyre sending me new poles, and having me send back the old ones...
Are they gonna want to charge me or something?
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no you're fine. backcountry is the most legit site i've EVER dealt with.
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with backcountry, im pretty sure you could break them in 100 pieces and if you sent em in they would send you new ones
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Deffently one of the sickest shops to deal with, and sick service.
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ya after talking to some of their guys, they seem super chill and relaxed about it.
told me to send the poles in and not worry about it.
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Def. You could have had them for 10 years and broken them into 50 pieces and they'd still do it. Somebody could really take advantage of them lol. Super legit though
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^yeah i know this kid that said he is just gonna send his stuff back to dog funk(same site just diff name) at the end of the season, what a dick move
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^ Super dick indeed. In my opinion if they're cool enough to provide a service like that, we should be cool too and not take advantage of it (unless you need too), or else we could end up losing it. But for you, OP- go for it, that perfectly legit
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backcountry is super legit im not suprised
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The chat feature where you can ask questions is $$$$$$
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I don't see why you deserve to get new poles. Was it a defect in the poles? If you just fell on it in the normal course of your skiing then you should not be entitled to new poles. Even if BC.com sends you new poles I think you would just be taking advantage of a great company that has hooked a lot of us at NS with great deals and even better customer service.
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just the fact that they do that makes us want to buy more stuff from them. they do this kind of thing for that exact reason. but backcountry has the most legit warranty program ever. wait bc is the most legit site ever. glad to here they are doing that
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if you scratched your pole and said you didn't like it backcountry would most likely give you new ones or a complete refund, they have a 100% guarantee like ll bean but more legit
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