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Not sure who you actually are or if there's some shenanigans going on with the spammy nature of how you put things vis-a-vis us vs SVSS, but I'd like to set the record straight.
I'm "Chappy" the main owner (we have my family plus several employee / manager / owners) and if you do live around here and have for a long time then you'll know that if there is ANYTHING wrong with your experience at Porters that I'm easy to track down and I will ALWAYS do you right.
I find it quite odd, though, that you would say what you did. Our two main backshop techs in Tahoe City are John Houston (east coast techy trained with a decade of experience) and Kyle O'neal (semi pro / big mountain skier / been in a film or two / and great friends with JT Holmes and a lot of the Squawllywood pros). Those two do EXCELLENT shop work and I'll put them up against anyone in the area. If you have a problem, they'll fix it and do it for free. So if you are local you should know at least who Kyle is and know that he's a great guy and would never fuck up your stuff.
And if you're really old enough (like I am I'm 38) to remember Porters 20 years ago, you'd certainly NOT be saying that we were legit 20 years ago versus now. Porters used to be a decent, average mountain shop with nothing too spectacular in terms of brands, selection, and customer service. It certainly wouldn't have been a spot that many NS types would shop at. It also wasn't a spot that a ton of true locals shopped at.
Over the last 6 years, though, we have completely transformed ourselves. More selection. Better prices. Full online shopping. And a 100% commitment to customer satisfaction including lifetime returns and an unconditional satisfation guarantee with your gear http://www.porterstahoe.com/faq/returns.asp . We have a permanent local's 10% discount that SVSS doesn't do as well.
So I'm not here to be confrontational - and if you did in the past have a legitimate bad experience - let me make it up to you. Email me at email@example.com and put me to the test.....
Gotta big up Porters and Chapman...
They fucked up mounting some of my skis 2 years ago and Chappy hooked me up with a $100 gift certificate and remounted the skis for free after admitting that they were mismounted. I was pissed when I skied down the palisades with 1 ski, but Chapman made it right.
SVSS is the WORST store on the north shore with exception of Daves. Whether it be in Squaw or TC they are not only rude, but dont seem to show any interest in making money... maybe I better rephrase that; they have no interest in helping out locals that dont dish out cash every time they walk in the door.
See ya in the BC Chappy... my REV is all ready for the next storm.