Welcome to the Newschoolers forums! You may read the forums as a guest, however you must be a registered member to post.
Register to become a member today!
Anyone know someone who works at Surface?
Posts: 8761
-
Karma: 139
Does anyone know someone who works at Surface skis. If you konw Micheal Schneider that would be best.
Basically I bought a t-shirt off of them like 2 months ago. They put something on their blog about needed new presses and selling 7 shirts for 100 bucks. I couldn't afford that so I bought some green shirt for 30 bucks. Expensive but I like to support smaller companies.
Anyway I didn't get it right away so I emailed Surface and Micheal got back to me saying he was at the Masters, forgot, sorry, he'll send it out today. That was about a month ago and I've sent a couple e-mails to him and have gotten no response. I'm just curious if anyone knows why this would happen. Any help would be great, thanks.
Posts: 779
-
Karma: 12,873
bummer. did you already pay and get charged for it and stuff?
Posts: 8761
-
Karma: 139
Yeah I paid through paypal and already paid my credit card bill. So I just have to wait I guess. There's gotta be a reason. Surface is one of the most legit companies out there.
Posts: 1530
-
Karma: 23
this happened to my friend with his skis too. just keep nagging him and they'll send it. also, shoot skibum27 a pm and he can give you phone numbers for surface people. that might be more effective than emails.
Posts: 1916
-
Karma: 144
Yeah i know Mike a little. I also haven't gotten any of my emails responded to.
Posts: 8761
-
Karma: 139
Maybe he got a new email or something. I'm not concerned or anything. It's only money. Like I said just kinda wondering whats going on with it.
Posts: 6005
-
Karma: 2,202
im sure hes just extremely busy, but keep at it. find a phone number and try to get a hold of him that way.
Posts: 1315
-
Karma: 10
love the attitude man, thats super cool of you
Posts: 1916
-
Karma: 144
check out there new japan website i think it will have more updated contact info
Posts: 8761
-
Karma: 139
Bump. Someone's had to have heard from Micheal recently.
Posts: 1285
-
Karma: 485
try calling autumn garage... i think mike is there alot
Posts: 10471
-
Karma: 2,184
weak customer service. if i dropped 30 on a tee and didnt get it after a month id be pissed. it may be money to you but maybe youre just rich not everyone can just give up 30
Posts: 8761
-
Karma: 139
Nah I wish I was rich. I'm jobless and spending too much money on weed. So I'm in a constant state of being broke. If it was a bigger company I'd be bitching them out. But it is kinda bogus they don't have their shit together. When I bought a shirt from EC headwear (gotta support the grassroots) it came right quick.
There's just gotta be a reason and someone who knows Micheal
Posts: 1916
-
Karma: 144
Yeah try this out, and even if Mike is not there most everyone who works there is on the Surface team and they will get the message to Mike or you could just ask them the next day he works and call then.
Posts: 8761
-
Karma: 139
*Update
Got a PM from some dude named Ian saying he was gonna have a friend see Mike and ask "whats up". So we're making progress! And remember people, no way is this a slight against Surface. Their shit is sick and people should keep buying from them. I'm confident this is a one time fluke and will be corrected. So support those sick companies that truly love skiing like we do.
Posts: 3026
-
Karma: 110
yeah surface is good. he'll make it up to you
Posts: 8761
-
Karma: 139
I'm pretty sure at this point I can say the owner of Surface has been murdered. My only explanation.
Posts: 3026
-
Karma: 110
Posts: 8761
-
Karma: 139
Contact! Another great example why Surface is soo legit and the post office sucks!
From: ":SURFACE: M.Schneider"
To: Ben.p@newschoolers.com
Subject: Surface T
Date: Mon, 26 May 2008 21:27:15 -0600
Ben,
I was forwarded an email from newschoolers.com today that says you
have not rec'd the green circles T-Shirt you ordered. That went out
weeks ago, you should have seen that. I sent it personally to this
address:
(edited because I don't want you creepers knowing my address!)
Will you please verify that it is correct. Either way, I will re-send
a 2nd shirt tomorrow to be safe. If you both of them show up, well,
hook up a buddy or something.
Let me know man, thanks a lot.
Michael Schneider
Surface Collaboration, LLC
surfaceskis.com
Posts: 7845
-
Karma: 93
legit!
too bad it took so long to get in contact though. oh well.
Posts: 8761
-
Karma: 139
*update
It sucks I have to write this but even after I was promised another shirt it still never came. I sent them an email telling them the second didn't come and I have not gotten any response in weeks. I used to think Surface was an extremely legit company but after all of this I just don't know...
Posts: 10471
-
Karma: 2,184
wow, terrible customer service
Posts: 8761
-
Karma: 139
Yeah I really thought it was just a fluke and the post office messed up and Surface was super busy. Now that it happened a second time I think I must have just been scammed or something. I'm at a total loss for answers at this point.
Posts: 12808
-
Karma: 1,945
if you think that's bad, you should see how fast their skis break.
All times are Eastern (-4)
