Xbox Live Costermer Support

they kind of pissed me off... i called there to cancel one of my Xbox live accounts and they were like trying to push me to keep it as if there had plans for it to stay active... and it was some hindu lady to, not being racist or anything , but they are cheep and they will do almost anything to get as much money from you as possible. but it was like pulling teeth trying to cancel my account... anyone else have this problem when they canceled their account? and liek i have dont it lots before, but this time was horrible cause i usually was able to talk to a guy when i called but this lady pissed me off.... but yah anyone else had this happen?