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hot.pocketSounds like it was the shops fault and you should talk to them about how to go about it. If they broke it, they should hook you up somehow.
Since you're not the original owner the warranty probably doesn't apply to you.
japanadaIf the shop broke em, they need to make it right. They can def warranty them, its pretty easy to fudge the ownership records when a shop is sending them back. Talk to them, be nice but assertive!
Coukd you post a pic of what happened!?
blazeonyiaRandom question--do you guys think I can still ski on these? If not I can't do any backcountry until they are fixed or replaced. Have other boots but my touring gear is setup with kingpins. Thoughts?
onenerdykidDefinitely not. Skiing cracked plastic is really bad idea. It will only get worse with skiing and continue to separate. Don't do it.
japanadadamn that is an impressive crack!! Just so Im clear, you noticed the crack before you left the boot fitter? Did you say anything to them?
Pipe_MunkyK2 had a pretty big issue with the cuffs on the Pinnacle boots in the first production year. The shop should have no problem getting you a new cuff and doing the installation for you. I can't tell you how many cuffs I've replaced but I do know it was a lot.
Not the fault of the shop as it was a pretty widespread problem.
blazeonyiaSo I'm back beating this dead horse again. After much ado about nothing, the bootfitter came back and said something along the lines of "we don't do business with K2 and they said to take it to an authorized K2 dealer." The guy is obviously trying to get out of having to deal with the issue even though he is the one who broke my boot.
Any advice here would be greatly appreciated. Someone replied in this thread that it's a known issue which hopefully I can just deal with myself. Please let me know your take.