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CaseyYeah it was definitely a shipping issue due to weather, which I get it if the pass is closed because it snowed 10 feet there's no amount of wishing or magic that can get a truck to the other side of the mountain. But I am in the same boat with 2 separate vendors and the other handled it way better than backcountry.com . Oh well, just going to send it back whenever it arrives and buy from someone that gives a shit.
KillaSeasonthey don't control the mail. read the fine print
Sno.If youre going to guarantee Christmas delivery on the 22nd
Sno.talked to UPS--they confirmed it was sent ground and not 2-day. Spoke to backcountry again and they agreed something got messed up and it wasn't shipped 2 day when it should have been. they are offering store credit--so they did eventually follow up and made things right for those who read this thread.
So their Christmas guarantee very well may have been legit, but something was flubbed for my order somehow--anyway it is fixed now.
KravtZI'm pretty sure BC wouldn't put out a statement like that if they didn't have some sort of legal protection against people like OP who demand free stuff, costs, etc because they got lost or slowed down in the mail.
OP suck it up. Shit happens. If I was you I would at least try to get a discount coupon on a future order / free shipping on future order or a reimbursement from your upgrade.
Sno."don't you do that anyway?...or are you offering me some sort of speak-easy secret lifeline on gear info?"
Sno.A heads up via email that the shippers were experiencing delays would have gone a long way...or a response to my emails or paypal message..anything, really.