CaseyYeah it was definitely a shipping issue due to weather, which I get it if the pass is closed because it snowed 10 feet there's no amount of wishing or magic that can get a truck to the other side of the mountain. But I am in the same boat with 2 separate vendors and the other handled it way better than backcountry.com . Oh well, just going to send it back whenever it arrives and buy from someone that gives a shit.
This--had three items from separate vendors not arrive--the other two handled the issue much better.
Also--I get that UPS didnt deliver it on time--but dont guarantee something if theres a chance it wont arrive. I would have just gone down to Evo and bought it in person had their site not offered the guatanteed by Christmas claim. The issue is that you think its going to come so you dont purchase it elsewhere and by the time you know it wont arrive, all the stores are closed. If youre going to guarantee Christmas delivery on the 22nd, you really should overnight the item or not offer the guarantee at all. Its pretty simple.
A heads up via email that the shippers were experiencing delays would have gone a long way...or a response to my emails or paypal message..anything, really.