I'm 5'11" 170lbs. Freestyle, but no boxes or rails. I'm extremely meticulous with my equipment. Been skiing every winter season since 2009.
3/1/14 - Bought new Scott Jib 168's at my local *authorized* Scott dealer (which, BTW, is an excellent shop - so no issues there).
4/5/14 - Spun a quick 3 on a smallish jump (didn't crash, mind you) at a popular hill in Northern MN and landed a bit back seat. When I got to the bottom of the lift, I noticed my right ski was completely kinked directly behind my binding. I couldn't believe they broke like that less than a month later. Even my buddy that's been skiing since he was little (and worked at a ski shop in Colorado) said he's never seen anything like it. Thankfully, it was my last ski day for the season.
4/8/14 - I bring my skis back to my shop and they said it shouldn't be an issue (in other words, the issue should be covered under warranty and at no cost to me). On another note, I brought my Dalbello boots in since one of the clasp rivets broke inside my boot. Dalbello fixed and returned my boots without issue. Good on them.
5/13/14 - Over a month later, I get a call from the manager at my ski shop stating Mike Craig from Scott Skis didn't see the damage to my skis as a product defect and couldn't cover them under warranty. >:-( Scott Skis said it was something to the effect of "a hard tail press landing" damage. I've put much more tail pressure on my old Salomon skis than I ever did with my Jibs. They offered to sell me the same year skis for $250. So I call Scott and get a hold of Ben (the warranty department manager) who tells me they haven't received any skis in the past couple months [??!]. Then he starts talking to someone else in the department and finds a pair of 2013 Jibs just like mine. Turns out those weren't even mine.
5/14/14 - After finding out who at my ski shop talked to at Scott, I called Ben again to hopefully get a hold of this Mike Craig guy. So Ben transfers me to Mike and it goes to voicemail, but the automated voice says "thank you, goodbye" after about 8 seconds before I could leave my number (like I was purposefully cut off). Thankfully, I had Mike's email, so I sent him an email after leaving ANOTHER message with Ben. No response from either so far.
I'm pretty annoyed to say the least. Is there anything I can do? I genuinely think the skis should be replaced under warranty since I bought them new at an authorized dealer.
Here is a photo of my ski shortly after it breaking:
I think this mike guy from scott was drunk when he said that. That is most definitely a warranty issue, one that I've seen at the shop I work at and have indeed warrantied before.
Keep bitching, I feel as though that mike guy is just being a lazy shit, happens a lot in the ski industry (they get so lackluster and unpassionate about their jobs/skiing after years and years sometimes)