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Can I haz invitational, surface?

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GayWolf420
Posts: 36660 - Karma: 110,395
So today as I get dropped off to go skiing at the canyons, I look at my bases and notice a rather appalling piece of damage done to my ski.

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http://img821.imageshack.us/img821/5723/gopr0201.jpg Link if the pic doesn't work.


I don't really know how this happened. I don't recall hitting any rocks/stumps/tree branches. I did however ski park for the past week or so. How does one go about fixing this issue? Try to warranty it (even though rail damage voids the warranty) or just P-tex it and hope for the best. These skis are my babys and I cant stand looking at them like this.


Also, Inb4 kangbangs uneducated spewing of bullshit on ski tech, surface haters, "surface blows".

Jan 23 2011 7:44PM
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stickerman
Posts: 2043 - Karma: 147
is the edge still on the ski? i cant really see if it is in the pic. all though if it is, just p tex it
Jan 23 2011 7:45PM
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GayWolf420
Posts: 36660 - Karma: 110,395
Nope. A good 1/2in - 1in of the edge is gone and about a good 1/4 of the base right next to it is gone. The core is clearly visible.
Jan 23 2011 7:47PM
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GayWolf420
Posts: 36660 - Karma: 110,395
BECAUSE IF YOU SWEET TALK ABOUT THEM, THEY WILL GIVE YOU AN INVITATIONAL JUST LIKE BIG_SPENCE.
Jan 23 2011 8:01PM
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LAME.
Posts: 5795 - Karma: 2,448
HOW DO BOONES SOUND NOW BITCH!
Jan 23 2011 8:16PM
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GayWolf420
Posts: 36660 - Karma: 110,395
Still really unsatisfying. halp plz. I wuv mah skiz.
Jan 23 2011 8:18PM
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a_pla5tic_bag
Posts: 9210 - Karma: 5,357
ptex it. maybe replace the edge with some... edge if you can find it. thats a lot a base thats going to be replaced by ptex i think
Jan 23 2011 8:24PM
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KillaSeason
Posts: 3495 - Karma: 1,773
what does this mean?
Jan 23 2011 8:29PM
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PeterWojnar
Posts: 3937 - Karma: 678
Try to warranty it, there's nothing bad that can come out of trying. Instead of contacting them via NS or email, visit their website, find a phone number, and give them a call during business hours. Don't be bitchy, defensive, pushy, or anything like that, just tell them what happened in a calm and collected way. They'll be much more willing to help you out if they think you sound genuine and mature. Since you live in Salt Lake, and I'm pretty sure Surface is based out of somewhere in the area, offer to show up in person with the skis. Just don't come across as the kid you come across as in this thread— "Can I haz invitational" won't get you anywhere near as far as will humbly asking if there's anything they can do to help you out.

Good customer service leads to good advertising for Surface, and they want to help you out, but being a bitch will make them think twice before they act nice.
Jan 23 2011 8:30PM
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AlexC
Posts: 88 - Karma: 20
Go to a shop and get it base welded and they should also be able to replace/repair the edge.
Jan 23 2011 8:30PM
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pigglywiggly
Posts: 4482 - Karma: 305
so what number invitational will this be?
Jan 23 2011 8:30PM
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GayWolf420
Posts: 36660 - Karma: 110,395
I will try to work something out with them. Mikes a nice guy for sure and is probably willing to help me out. I just want to get it fixed before I leave for sun valley for the week on wednesday. +K to you, peter.
Jan 23 2011 8:39PM
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Troy.
Posts: 5070 - Karma: 12,545
Invitational?
Jan 23 2011 8:39PM
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84891jnf92048
Posts: 11552 - Karma: 2,550
just post pictures of them on facebook, tag surface, and spew anger like Phil did
Jan 23 2011 8:40PM
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BWalmer
Posts: 9141 - Karma: 12,883
Start with keeping them inside your house for a bit to let them dry out, I'd recommend 24 hours or more if possible, but if you need them fast you can get away with just a few hours, the goal is to let the core dry out as much as possible. Then a fine coat of epoxy to protect the core (be careful not to get any on the good section of base). Then, if you can afford it, try and get some base material to put in there, if not a ptex candle or two should do the trick. I wouldn't worry too much about the edge, but if you want you could probably get them put back in, but they'e just gonna pull out again anyways. If you can, I'd take them to a shop to have them do all this cause it'll come out better, but I know that's no always an option.
Jan 23 2011 8:42PM
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PeterWojnar
Posts: 3937 - Karma: 678
Make sure you bring that up when you're talking to him. If you're lucky he'll hook you up with a demo pair to use— it wouldn't be absurd for that to happen if he ends up warrantying it, because he won't fix it by Wednesday. Kind of like how the car dealership gives you a rental to use while your car's getting fixed.
Jan 23 2011 8:47PM
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Milk_steak
Posts: 25 - Karma: 10
ITS TRUE. I DID THIS AND I GOT FREE DOUBLETIMES. NBD
Jan 23 2011 8:49PM
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Big_Spence
Posts: 16177 - Karma: 4,352
you're a douchebag.
that is all.

p.s-i would bet your crappy skis will not be warrantied. deal with it.
Jan 23 2011 8:59PM
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GayWolf420
Posts: 36660 - Karma: 110,395
:(
Jan 23 2011 9:00PM
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84891jnf92048
Posts: 11552 - Karma: 2,550
see your icon
Jan 23 2011 9:00PM
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.jesus.
Posts: 2288 - Karma: 22
ahhh lets see fiftieth i thank
Jan 23 2011 9:07PM
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fsscott
Posts: 4684 - Karma: 114
the more you ride on it with that much core showing, the more damage that will result, and any chance you had of getting a warranty is gone.

Contact them asap, don't ride until you hear something.

If they say no dice, then try and find some co-poly if possible. If not, p-tex will have to do.

Even better option but really time consuming and doesn't always work first try would be actually replacing the edge and putting a new piece of base on the ski... although you'd be paying out the ass for that one if you didn't have access to a shop...
Jan 23 2011 10:03PM
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wesley.
Posts: 6483 - Karma: 1,049
so you like them now?
Jan 23 2011 10:20PM
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family_vacation
Posts: 6200 - Karma: 7,841
and down goes Surface's number one fan.
Jan 23 2011 10:30PM
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GayWolf420
Posts: 36660 - Karma: 110,395
Yeah. I was thinking of going ahead with the warranty but I guess I won't. Too much time. Better off getting them epoxied and p-texed so I can ride them for the remainder of the season. +K
Jan 23 2011 10:34PM
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PeterWojnar
Posts: 3937 - Karma: 678
Before you say screw it, talk to Surface. You don't know what they'll offer, and if they tell you no dice, worry about fixing them.
Jan 23 2011 11:58PM
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gr4
Posts: 1499 - Karma: 945
dont call or email the warrantee guy. go into causwell be really calm and nice and tell them whats up and they will be really cool. i delamed my double times at the tip from skiing park and they warrantied them and let me upgrade to the double times for $99.
Jan 24 2011 12:28AM
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84891jnf92048
Posts: 11552 - Karma: 2,550
you upgraded from double times to double times and only had to pay 99 bucks??!?!?!??!?!?!!1!?!/1/?!/1/!?!?!?1?!/ THATS ONE HELL OF A DEAL
Jan 24 2011 12:34AM
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gr4
Posts: 1499 - Karma: 945
oops i meant i broke my no times. your joke was really funny though.
Jan 24 2011 12:39AM
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Yung_Gnarley
Posts: 9091 - Karma: 3,016
.
Jan 24 2011 12:53AM
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Kangbang
Posts: 14211 - Karma: 423
Like I talked to you over pm's, Surface park skis suck, their pow skis are decent.
Jan 24 2011 12:58AM
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84891jnf92048
Posts: 11552 - Karma: 2,550
nine lifes suck, other skis are great,
Jan 24 2011 12:59AM
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Kangbang
Posts: 14211 - Karma: 423
Nine lifes and No times suck ass.
Jan 24 2011 1:00AM
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84891jnf92048
Posts: 11552 - Karma: 2,550
i have heard nothing bad about no times,
Jan 24 2011 1:01AM
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Kangbang
Posts: 14211 - Karma: 423
My friends No Times tail snapped within 10 days of riding, but Surface is letting him choose and ski he wants.
Jan 24 2011 1:02AM
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84891jnf92048
Posts: 11552 - Karma: 2,550
Tell him to pick double times.
Jan 24 2011 1:03AM
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Kangbang
Posts: 14211 - Karma: 423
Yeah, he has been looking at those.
Jan 24 2011 1:09AM
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loganimlach
Posts: 5132 - Karma: 14,052
you are by far and away the best contributor on this website.
Jan 24 2011 1:14AM
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shreddenator
Posts: 329 - Karma: 28

Before you start messing with epoxys and edge replacement, be certain that surface won't warranty them. It will be harder to get a ski warrantied if you mess with it. So make a friend at Surface maybe they will give you a courtesy discount or even a courtesy new pair, but don't expect too much because they have hit rails and Surface is no longer obliged to warranty.

Once you are certain you have gotten everything you can from Surface make sure the skis are dry and apply some epoxy to seal the core. Then P-tex to fill the hole. Level everything out and grind the edges smooth so they don't catch.....presto dedicated park skis.....You can get a shop to fix too even replace the edge, but if you are going into the park and hitting rails it won't last long... so just fix it on the cheap and destroy it in the park. Park skis never last long if you are using them right so don't worry about it too much...

Jan 24 2011 8:50AM
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GayWolf420
Posts: 36660 - Karma: 110,395
How long do you think it would take for a shop to epoxy and p-tex it? I don't really have much time before wednesday and I might not be able to make it into causwell to see what they could do.
Jan 24 2011 1:32PM
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shreddenator
Posts: 329 - Karma: 28
Well if you repair it they might be less inclined to help you out..but a shop can fix it for you really quickly depending on the tye of epoxy they use...some of them require 24hrs to cure...
Jan 24 2011 1:43PM
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*TURBONERD*
Posts: 15077 - Karma: 9,131
But his love for Causwell will go on unhindered.
Jan 24 2011 2:01PM
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Willard
Posts: 5117 - Karma: 429
Im in love with my watch lifes and one lifes. People can talk all the shit they want and praise on3p like theres no tomorrow. Im not saying surface makes the most banger skis but they get way to much hate from ns members who seem to think to highly of themselves.
Jan 24 2011 2:10PM
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Balto
Posts: 25985 - Karma: 4,398
i love how in every surface thread, someone has to bring up on3p for no reason
Jan 24 2011 2:13PM
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GayWolf420
Posts: 36660 - Karma: 110,395
I like both on3p and surface. Hell, If I had the funds, I would totally purchase a pair of on3p's. I've heard nothing but good things about them. I like surface, too. Super sick and banger skis for a pretty good price. Both companies are great. I don't understand the hostility between both.
Jan 24 2011 2:17PM
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84891jnf92048
Posts: 11552 - Karma: 2,550
they are ski brands that make skis for similar purposes, for similar people, and both companies are about the same size, as far as popularity goes.
Jan 24 2011 2:29PM
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Willard
Posts: 5117 - Karma: 429
because people like you and k_m seem to like to trash everything but on3p
Jan 24 2011 5:05PM
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Twig
Posts: 6335 - Karma: 57,050
I have 0 information to back this up, but I'd guess Surface currently has a sales volume of a completely different order of magnitude to that of on3p.

Disclaimer: This is in no way meant to be a criticism of either company.

Jan 24 2011 5:14PM
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family_vacation
Posts: 6200 - Karma: 7,841
I think thats right. I see surface skis all the time, and I hardly ever see on3ps around. Plus I live in Washington, probably one of the most on3p saturated areas on the planet.
Jan 24 2011 7:05PM
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.jesus.
Posts: 2288 - Karma: 22
are you kidding that kid has something good to say about almost every company i can think of, he just caught the 0n3pitis
Jan 30 2011 9:59PM
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LiamMcKinley
Posts: 865 - Karma: 2,771
this just happened to my watch lifes......

ive been skiing them for like a month and a half :(

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Feb 1 2011 1:00PM
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