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My feet are indeed low volume , they're pretty flat and narrow, infact when I tighten the lower buckle at it's max my front part of my foot isn't in full contact with the tongue. They heated them in a hairdryer with big k2 stickers on it.
I'll contact the shop tommorow, they seem pretty legit but I'm not sure how they'll handle these kind of things, well I guess that I'm about to find it out.
Everyone thanks for the help +K