This is current...
10months later, still waiting on my replacement Reno Jibs.
I have sent so many emails to Luke and got nowhere - living in england and not wanting massive phone bills, I haven't tried calling. I feel really let down.
I Contacted him last May, explaining with photos my problem; only minor at the time (edge pulling out from tip due to no epoxy, water and delam damage, skied over here last Summer got worse, complete tip delam - duct tape solving this right now, not cool). He explained that I could pay for shipping from the US for 09s or I would get some in late October when the 2010s were in with Ellis Brigham. I was chill, said it would be cool to get some early Winter 09/10 as I didn't want to pay for shipping understandably.
December rolls up, no news, bit weird, thought the onus was with the company now, seeing as I had stated my warranty claim and Luke had agreed it. So I drop him a line to inquire, I get a message back saying he can't remember anything, refresh his memory, I do, no reply until January, really not stoked.
His reply reads, sorry, I'm completely out of skis right now, you'll have to wait to get some 2010/2011s in October. How does this work? I am a customer that has supported their company over two years with three different skis and I get told to wait for 18months to get a replacement ski? I have written well constructed emails and been every bit as laid back and helpful as I could be, but there's a point where that ends.
It's bullshit, it's plain and simple. Their UK seller has stock over here, I suggested acquiring a pair from them, no news yet. That was suggested on the 28th January...
I understand that Moment is a small company and my last real contact was around the time of SIA, but they are running a business. Party hard and spend as much time as possible riding, but look after your customers. I really didn't want to call them out publicly, but there is only so much i can do when their effort is lagging.
yes they are an indie company so I should give them a slight break, but they are a company and I want answers and solutions. Their skis are the best I have ever ridden, even with a delaming tip, they still have so much pop and ride so stably. I own Bibbys, Tahoes and these. I couldn't be more stoked on them; I want to support them in the future but feel this experience is tainting my opinion.
Luke if you see this, I have resent my last email and expect a reply soon.
Am I expecting too much?